Jul 01, 2025
I would absolutely use them again!
American Way Moving exceeded my expectations during my long-distance relocation! The crew was friendly, efficient, and incredibly organized. They wrapped and loaded everything quickly, ensuring nothing was damaged. Communication was top-notch, and I always knew what to expect. I felt like my move was in great hands. I would absolutely use them again!
Jan 29, 2025
No complaints
My husband got a new job in DC and we had to relocate rather abruptly. This entire process is incredibly hectic. I spoke to so many companies that were rude and pushy. American Way took their time with me and made this a much easier experience. They were patient and fair with me and put my mind at ease, I had to add some items with quality assurance and it made everything accurate on move day. Eeveryone was careful and respectful, I couldn't recommend them more
Jul 01, 2025
Definitely recommend them!!!
We had an amazing experience with American Way Moving! They arrived on time, worked quickly, made sure all our furniture and personal items were handled with care and even disassembled and reassembled our furniture. They were friendly and professional and our final price came out quite close to the estimate we got initially. Definitely recommend them!!!
Aug 17, 2025
They are Scammers!! Be Aware
If only i can give negative star i would. From the start, I had concerns about Christy White, the lady who quoted me. She was overly pushy, insisted on staying on the phone even when I said I'd call back, and gave me a low quote of $2924 to secure the job. After paying, she became unreachable. On pickup day, a different company showed up a United Speed Movers, claiming to be affiliates of American Movers, and demanded more money or they'd refuse my items a total of $5943. Despite Christy promising delivery within 2-4 days it become one week, the customer service representative I spoke to later seemed dismissive and unhelpful, citing human limitations and unforeseen circumstances like mudslides (which weren't an issue when they arrived). Things escalated when, a day before delivery, someone they demanded an additional $800 for shuttle services due to truck size issues. They should arrive Thursday of July 17 but they arrived Friday, and despite knowing my schedule that I'm leaving that day so my scheduled got delayed because of them, they sent a U-Haul with two workers who didn't seem professional - one couldn't speak English, and they lacked necessary tools, making me dig out my own to assemble furniture. To top it off, one of the workers took my water camera while handling my belongings and go through my stuff. I message them and no response from them. You cant reach any of them anymore. Even the email of the receipt you cant open it anymore. The lack of communication and care after payment has been shocking. This has been my worst experience with movers, and I'm still dealing with the aftermath. So please please please don't take this company they are scammers.
May 13, 2025
DAMAGED, LOST & GHOSTED
Payed for move up front. Referred to contracted out movers which I was unaware of them doing. Other company DAMAGED property, lost boxes, packers spoke poor English, truckers who delivered spoke no English but “you pay now”. R at this company would not return calls. I feel our family was taken to the cleaners by this company as we lost money on items that were irreplaceable!
May 10, 2025
Worst customer service
This is the worst company ever! It was a nightmare. American Van Lines were impossible to get ahold of, didn’t answer the phone, didn’t return any calls. It was impossible to get an answer to “When is your driver coming?” At 6:30pm I was told NO they aren’t coming tomorrow- the designated date, but the day after that between 8am and 12 noon. OK, we were good with that. BUT The driver didn’t show up, or let us know, and he appeared at 6:30pm almost 7 hours late and they were loading the truck at our house until 2am. When I called on that day to see where they were (a Saturday) the phone was finally answered by the person on call…only she was at home but left the dispatcher’s phone number back at the office. The person who judged how much space we’d needed, vastly underestimated…all in all it was a horror show. ONE exception: the company who delivered our boxes (10 days later) was excellent. That was the only good thing that happened. I would NEVER recommend this company.
Aug 03, 2025
Misleading, Unresponsive, and Deceptive — Avoid at All Costs
I contracted American Way Movers for an interstate move from Pittsburgh to Nashville, and it was one of the worst consumer experiences I’ve ever had. Misrepresentation: They presented themselves as a moving company, but they are actually a broker. This was never made clear until the day of the move. False Promises: I was verbally assured multiple times — even days before the move — that my belongings would be delivered directly within 1–2 days. When the carrier arrived, they told me, “Oh, they lied to you,” and my delivery ended up taking five weeks. Bait-and-Switch Pricing: Despite reviewing my inventory multiple times and assuring me it would fit in the truck space I paid for, the carrier claimed I had 2–3x too much stuff and demanded hundreds more dollars to load it. No Accountability: Once my items were picked up, American Way Movers told me they had no obligation to me and that any issues with the carrier were not their responsibility — even though they hired the carrier. Customer Service Nightmare: There’s one phone number. You’ll wait on hold for 30+ minutes, only to be hung up on. No one returns calls. No one helps. No Claims Support: Now that I’m trying to file a claim, there is no contact info or support available. This company fits the profile of every moving scam listed on the FTC’s website. I strongly urge others to avoid this broker and seek out reputable, direct moving companies instead.
Mar 12, 2025
DO NOT USE THIS COMPANY!
I scheduled a move in Dec 2024. They quoted me a price, I paid the deposit and signed all the documentation with no issues. The moving company arrives and states that the quote was inaccurate based on the amount of household goods I have. It would be close to $3k additional charge. NO THANK YOU. I called and cancelled the service and requested a refund. For several weeks, I didn't hear anything from the company. I began calling the 3rd week in Jan 2025. Every week, its some different excuse. "Their accounting department only works on Fridays", "We wont have a status until 12pm", "There is no updated status", etc etc. I am utterly sick of the excuses and think I've been pretty patient for over 7 weeks. If you DO NOT provide a service, you shouldn't be expected to receive payment. This is called SCAMMING PEOPLE. And this business according to the BBB complaints is doing this often! Its criminal and something needs to be done about this!
Jan 27, 2025
made a stressful experience seamless
They were great from the beginning. I got bombarded with phone calls and messages from other companies who were really rude to me. It was incredibly stressful to begin with, moving sucks. Very grateful I ended up speaking to american way, they really tailored the experience to my unique situation. Explained how the whole process worked and took care of my stuff like it was theirs when move day came. Thanks fellas
Jun 30, 2025
team were absolutely fantastic.
team were absolutely fantastic. Quick, efficient, and were incredibly skilled at fitting everything in my trailer. I cannot recommend this company enough. If you want your move to go as smoothly as possible, you will go with American Way Moving
