Unsatisfied customer SERVICE
Awful. Lied to from day 1. I was told they don't broker out the move, and it would be them directly making the move- that was a lie. Give them a very accurate breake down of what we were moving and added some just to make sure there weren't surprises for how much it was- ended up being almost 4k more than the estimate. I was told 3 days for it to arrive at the latest 5- they now have no idea when it will arrive because it's not through them. They told me to call if the price changed once it was loaded so they could get it sorted with the driver as far as pricing and get a discount on my behalf, I called them and they very rudely just said it is what it is. They would keep the deposit and there is a charge for offloading. I was told 50% at departure and 50% on arrival. I guess that didn't count the 50% i had already paid to american choice van lines and they wanted 70% once it was packed rather than 50%. Not able to take card unless told they would need a card reader, told them we would need that- they didn't have it available. I have never paid so much to be treated so poorly.
