May 11, 2026
Fraudulent bait-and-switch practices.
This company sold us on a so-called “White Glove Service,” which is exactly why we agreed to pay their much higher price — over $3,600 more than the competition. The service was specifically described to us as including: “Packing, transportation, storage, delivery, UNPACKING, and putting all items where they belong, with the exception of kitchen boxes. You won’t have to do a thing — just sit back and watch.” Delivery day came, and not a single box was unpacked. The salesman promised one thing verbally, then changed the wording in the contract so the company could hide behind technical language and keep our money. First, they claimed unpacking “wasn’t in the contract.” When I asked them to review the recorded sales call, they changed their story again and said “White Glove Service” is just an expression — not an actual service they provide. That is plain and simple fraud. To make matters worse, they offered us a $200 “good faith gesture” only if we signed a document stating that: • We received all services promised verbally and in writing • We would not dispute the charges • We would not pursue any additional complaints It felt less like customer service and more like dealing with a moving mafia. If this review helps even one or two people avoid this company and their deceptive practices, then they can keep the $200.
Nov 13, 2025
Smooth Move Across the Country
I moved from Dallas, Texas to Tampa, Florida for a new start after college. America First Moving made it all stress-free. They handled my long-distance move like pros, keeping me updated until everything was delivered safely.
Dec 10, 2025
Helping Our Family Return Home
After a few years in Denver, we decided to move back to Charlotte, NC to be closer to our parents. With two kids and a house full of heavy furniture, we were nervous about the process, but America First Moving made it smooth. They packed the kids’ rooms with special care and even helped us reassemble the bunk beds on arrival.
Jan 31, 2025
Untrustworthy Scam Artists Holding My Belongings Hostage
America First Moving Services has nonexistent professionalism or reliability. Beware of unexpected price increases after they load your belongings onto the truck. Additionally, they and their subsidiaries (AMB Moving and Storage Inc. and Sorto Express Transportation Inc.) will hold your belongings hostage, with little to no support from anyone in resolving these issues. Only "give us what we want, how we want it." The company outsources its moves to third-party contractors, who in turn hire day laborers from in front of Home Depot, making it difficult to track shipments or hold anyone accountable. I’ve been waiting months for my belongings; I’m being pressured into paying additional fees before they’ll deliver my belongings. This is a scam company; they will lie and agree to any request to get your business, then bait and switch and provide nothing promised in the contract or via phone. I never authorized them to place my belongings in storage; they’re holding my items hostage and charging me storage fees for it. They took what they wanted out of my storage and left the rest, saying the whole truck wasn’t allocated to me. I’m still paying for a $500-a-month storage unit and have to hire another moving company and fly back to Las Vegas. They tried to overcharge me at pickup after my belongings had been loaded onto the truck. They forged a document; this is identity theft. Forget about those professional movers they raved about; they hire day laborers from in front of Home Depot. There are no professional movers. Only God knows who they have handling your belongings and in your home. Most of all, America First Moving has a pattern of deceptive pricing, poor communication, and lack of accountability, leading to a highly frustrating experience. If you bring up their dishonesty, they’ll deflect and only talk about extorting money from you. They or their subsidiaries won’t give me the correct billing. America First Moving Services didn’t provide any of what I contracted them to do. I had to involve the bank, and they returned the deposit that is allocated for them, only to add it back to the balance. A refund is just that, a refund. If they thought they deserved the money, they would have fought it at the bank, like every other legitimate business, not refunded and added it back to the bill. This is the worst company I’ve ever had to deal with. If you're considering them as a moving company, it may be best to explore other options with better reputations. Warning: Avoid them at all costs!!! Save yourself time, money, and your sanity.
Aug 08, 2025
Smooth 2-Bedroom Rental Relocation to Lexington
My move from Ocala to Lexington, KY involved a fully furnished 2-bedroom rental. America First Moving was quick, friendly, and super organized. They kept my glassware and art safe and even reassembled my bed for me. Highly recommend their services.
Oct 23, 2025
Moving In-State Without Stress
We moved from Miami to Orlando for my husband’s new job. Even though it was an in-state move, America First Moving treated it with full professionalism. They packed efficiently, labeled every box, and even helped set up our beds.
Mar 07, 2026
Great Care With Our Belongings
My move from Salt Lake City, UT to Las Vegas, NV was handled with real attention to detail. The movers were respectful, careful, and very organized throughout the process.
Apr 27, 2026
Experience with AFM / My Good Movers
My experience with the American First Moving website was overall straightforward but not without minor frustrations. The site is cleanly designed, making it easy to locate essential information about services, pricing, and booking. Navigation felt intuitive, and pages loaded quickly, which made the process efficient. However, some sections lacked detailed explanations, leaving me with questions about specific policies and fees. The quote request feature worked well, but I would have appreciated more transparency upfront. Customer support options were visible, though not immediately responsive. Overall, the website is functional and user-friendly, but could benefit from clearer information and improved communication features. While using My Good Movers source I feel like it’s helpful to the community & easy to use.
Aug 06, 2024
Stunning Movers!
Tengis and Brandon were terrific!! Smooth delivery and everything delivered with care. Great communication, they called the day before delivery to let me know of approximate arrival time, then again the morning of and one hour prior to arrival. Highly recommended!!
Jan 21, 2026
Handled Our Cross Country Move Perfectly
We moved from San Diego, California to Raleigh, North Carolina and were anxious about the long distance. America First Moving packed our home efficiently, communicated throughout the journey, and delivered all our items safely. The crew’s professionalism and organization made the process smooth and worry free.
