Jan 31, 2025
Untrustworthy Scam Artists Holding My Belongings Hostage
America First Moving Services has nonexistent professionalism or reliability. Beware of unexpected price increases after they load your belongings onto the truck. Additionally, they and their subsidiaries (AMB Moving and Storage Inc. and Sorto Express Transportation Inc.) will hold your belongings hostage, with little to no support from anyone in resolving these issues. Only "give us what we want, how we want it." The company outsources its moves to third-party contractors, who in turn hire day laborers from in front of Home Depot, making it difficult to track shipments or hold anyone accountable. I’ve been waiting months for my belongings; I’m being pressured into paying additional fees before they’ll deliver my belongings. This is a scam company; they will lie and agree to any request to get your business, then bait and switch and provide nothing promised in the contract or via phone. I never authorized them to place my belongings in storage; they’re holding my items hostage and charging me storage fees for it. They took what they wanted out of my storage and left the rest, saying the whole truck wasn’t allocated to me. I’m still paying for a $500-a-month storage unit and have to hire another moving company and fly back to Las Vegas. They tried to overcharge me at pickup after my belongings had been loaded onto the truck. They forged a document; this is identity theft. Forget about those professional movers they raved about; they hire day laborers from in front of Home Depot. There are no professional movers. Only God knows who they have handling your belongings and in your home. Most of all, America First Moving has a pattern of deceptive pricing, poor communication, and lack of accountability, leading to a highly frustrating experience. If you bring up their dishonesty, they’ll deflect and only talk about extorting money from you. They or their subsidiaries won’t give me the correct billing. America First Moving Services didn’t provide any of what I contracted them to do. I had to involve the bank, and they returned the deposit that is allocated for them, only to add it back to the balance. A refund is just that, a refund. If they thought they deserved the money, they would have fought it at the bank, like every other legitimate business, not refunded and added it back to the bill. This is the worst company I’ve ever had to deal with. If you're considering them as a moving company, it may be best to explore other options with better reputations. Warning: Avoid them at all costs!!! Save yourself time, money, and your sanity.
Mar 06, 2025
SCAMMERS DONT TRUST THEM!!!!
They were very nice and responsive until they cheat you. The moving teams showed up 4 hours before scheduled I was unprepared because I had a lot to take care of before the move. They demanded a $220 tip for junking a bed frame right outside the apartment. They didn't give me a chance to do a walk through after the move because when they called me to say they already left while I was at the dog park. I had to end up paying a smaller moving company to get all the stuff they left behind in my apartment the next day. When you call the back to complain they ghost you. Don't trust them with all that 25 years in the business crap they will tell you.
Sep 02, 2025
Seamless In-State Move
My in-state move from Fort Lauderdale, FL to Naples, FL was seamless thanks to America First Moving. Even though it was only a 2-bedroom apartment, they treated the job with the same care as a large household. They were fast, careful, and very polite. The price was fair, and the whole move was done in a single afternoon.
Mar 08, 2026
Highly Organized Moving Experience
We moved from Cincinnati, OH to Jacksonville, FL and America First Moving made the transition simple. The team worked quickly but never rushed, ensuring everything was protected before transport.
Nov 01, 2025
A Move That Felt Effortless
After my wife got a teaching position in Portland, Oregon, we had to relocate from Atlanta, Georgia. America First Moving handled every part of the process without any issues. From the first phone call to the final box delivery, they kept us updated and treated us like family. Everything arrived safe and sound, and they even followed up the next day to make sure we were settling in comfortably.
Oct 08, 2025
Best Moving Experience We’ve Ever Had
My wife and I moved from Fort Myers, FL to Dallas, TX for a job transfer. Safe Travels Moving and Storage showed up early, packed efficiently, and kept everything organized. The delivery team even helped reassemble our furniture.
May 11, 2026
Fraudulent bait-and-switch practices.
This company sold us on a so-called “White Glove Service,” which is exactly why we agreed to pay their much higher price — over $3,600 more than the competition. The service was specifically described to us as including: “Packing, transportation, storage, delivery, UNPACKING, and putting all items where they belong, with the exception of kitchen boxes. You won’t have to do a thing — just sit back and watch.” Delivery day came, and not a single box was unpacked. The salesman promised one thing verbally, then changed the wording in the contract so the company could hide behind technical language and keep our money. First, they claimed unpacking “wasn’t in the contract.” When I asked them to review the recorded sales call, they changed their story again and said “White Glove Service” is just an expression — not an actual service they provide. That is plain and simple fraud. To make matters worse, they offered us a $200 “good faith gesture” only if we signed a document stating that: • We received all services promised verbally and in writing • We would not dispute the charges • We would not pursue any additional complaints It felt less like customer service and more like dealing with a moving mafia. If this review helps even one or two people avoid this company and their deceptive practices, then they can keep the $200.
Aug 13, 2025
Careful Handling of Large Home Items
When I moved from Miami, FL to Richmond, VA, America First Moving impressed me every step of the way. They provided a clear quote upfront, showed up exactly when scheduled, and treated my 5-bedroom home like it was their own. They took extra time to secure my piano and large mirrors, and everything arrived in perfect condition. Long-distance moves are never easy, but they made mine feel effortless.
Feb 22, 2026
Great Experience With a Long Distance Move
I relocated from Phoenix, AZ to San Antonio, TX and America First Moving handled everything professionally. The crew worked fast, protected my furniture well, and kept communication clear throughout the trip. Delivery was smooth and stress-free.
Dec 03, 2025
Downsizing Without Stress
After retiring, I moved from Ann Arbor, Michigan to Santa Fe, New Mexico. The movers were patient, respectful, and very gentle with my antiques. It felt like working with family.
