Nov 09, 2024
DO NOT USE- SCAMMERS
DO NOT USE. Scammers and crooks. Any positive reviews are scams. Check out their better business bureau rating. Here are the facts: 1. Your price will double 2 days before the pickup. (Bait and switch) 2. If you want it within the 2-3 days you asked for delivery they will add $1K (no disclosure at sale.) Without paying this, expect items to arrive 3-4 weeks later. 3. Your items get moved on/off trucks-warehouse multiple times. Boxes THROWN on the truck in a pile. Zero professional movers involved. 4. Items will be damaged and totally LOST. 5. You won't be compensated. Your credit company can't help. 6. The people who sell you the contract will vanish; the service reps will blame you for everything. MY ADVICE: A cross country move will only go well if you do it yourself (UHaul pod serice is fabulous, 1/3rd the cost) or hire a prominent national mover.
Mar 29, 2025
Moving Review
America First is a moving broker. They contract with local moving companies to do the actual move. The initial phone quote was $8500 (paperwork sent confirming price). Since this was my fourth quote it lined up with the other three quotes I rec'd. But, when the inventory list was done, the price went to $13,000. They did lower it to $11,587 (which was still extremely high). I had no time to change my moving company. The main person I communicated with was the driver. His command of the English language was poor. The packers could not speak or understand English. The following items were damaged or destroyed: 1) Molding on the hutch was damaged, 2) broken pictures / glass frames, 3) clothes were not hung in wardrobes, they were folded and stacked until there was no more room. Could not reach the bottom of the box and the box was too heavy for me to tip over so I could empty it. 4) wrapped candles in two sets of sheets and the red dye permanently stained and ruined the sheets, 5) salad crisper destroyed, 6) broke glass globe stand, 6) broke standing light stand, 7) sleep # mattress was not wrapped correctly so it does not operate correctly. Will cost me $290 just to have a representative to evaluate the damage. Finally, when I sent my letter, with pictures of all the damaged/broken items, they said they could compensate me $100. At that point, I knew there was no need to speak to them any further. DO NOT USE THSE PEOPLE. They are scammers!
Jan 31, 2025
Untrustworthy Scam Artists Holding My Belongings Hostage
America First Moving Services has nonexistent professionalism or reliability. Beware of unexpected price increases after they load your belongings onto the truck. Additionally, they and their subsidiaries (AMB Moving and Storage Inc. and Sorto Express Transportation Inc.) will hold your belongings hostage, with little to no support from anyone in resolving these issues. Only "give us what we want, how we want it." The company outsources its moves to third-party contractors, who in turn hire day laborers from in front of Home Depot, making it difficult to track shipments or hold anyone accountable. I’ve been waiting months for my belongings; I’m being pressured into paying additional fees before they’ll deliver my belongings. This is a scam company; they will lie and agree to any request to get your business, then bait and switch and provide nothing promised in the contract or via phone. I never authorized them to place my belongings in storage; they’re holding my items hostage and charging me storage fees for it. They took what they wanted out of my storage and left the rest, saying the whole truck wasn’t allocated to me. I’m still paying for a $500-a-month storage unit and have to hire another moving company and fly back to Las Vegas. They tried to overcharge me at pickup after my belongings had been loaded onto the truck. They forged a document; this is identity theft. Forget about those professional movers they raved about; they hire day laborers from in front of Home Depot. There are no professional movers. Only God knows who they have handling your belongings and in your home. Most of all, America First Moving has a pattern of deceptive pricing, poor communication, and lack of accountability, leading to a highly frustrating experience. If you bring up their dishonesty, they’ll deflect and only talk about extorting money from you. They or their subsidiaries won’t give me the correct billing. America First Moving Services didn’t provide any of what I contracted them to do. I had to involve the bank, and they returned the deposit that is allocated for them, only to add it back to the balance. A refund is just that, a refund. If they thought they deserved the money, they would have fought it at the bank, like every other legitimate business, not refunded and added it back to the bill. This is the worst company I’ve ever had to deal with. If you're considering them as a moving company, it may be best to explore other options with better reputations. Warning: Avoid them at all costs!!! Save yourself time, money, and your sanity.
Apr 27, 2026
Top movers
I recently moved from Houston to Seattle, WA using America First Moving, and overall it was a very good experience. The entire process was well organized and handled professionally from start to finish. The movers took great care of my belongings, especially my fragile glass table and bedroom furniture, making sure everything was well protected during the move. Everything arrived safely without any damage, which I really appreciated. The only downside was that the delivery was about an hour late, but the team communicated and still worked efficiently. Overall, I’d give America First Moving 4 stars for reliable and careful service.
Apr 21, 2025
Do not use!!! Beware!!
If i could give zero starts, I would. This company is an absolute scam. Even though we showed him all the items in the video call for couple of hrs. They intentionally gave us a low ball estimate by reducing the cubic ft. On the day of pickup, they would argue about the cubic ft and the person who originally estimated wont pickup your call. When they estimate, they would do sweet talk to get the order. We had to pay additional 30% of the money since we dont have choice at the time of pickup. Whats worse is, they blatantly lied about not out sourcing - my move was handled by multiple different companies, none of which were professional or reliable. All of our Bi-cycles broke, some of the boxes were damaged. Initially they told they will deliver in 2-3 days when they want to get the order but they delivered only after 2 weeks. The guys who delivered made all of our carpet dirty in our apartment. We asked to clean it up but they didnt saying they dont have cleaning stuff and they have to urgently deliver something else. Avoid this company at all costs unless you want stress, hidden fees, broken promises and zero accountability. Total nightmare.
Sep 03, 2026
Better Than Expected!
My experience with America First Moving was better than i expected. I've used Moving companies before, in the past and I've always ended up with a broken item or something missing upon delivery or movers who weren't careful loading from truck into my home. That wasn't the case with America First Moving. First, i received a quote that was lower than over 90% of other companies I've contacted for the same job. Next i was connected with a move coordinator who let me know what to expect step-by-step. Once the formalities were complete, the movers the company sent carefully and quickly packaged and loaded all items into the truck. I was moving to Florida from Vermont and i received real time updates of the drivers progress/ location, which made me feel secure during the traveling process. The driver arrived on time, my items were unloaded by their movers and they even helped me assemble a few tables and furniture. I would definitely recommend to anyone looking to move from A-B with no problems or worries.
Sep 18, 2024
Very happy customer.
Thanks To brandom and Kassandra for explaining the entire process to us, All of our doubts were cleared and the move was succesfull without any issues.
Jun 15, 2026
Worst experience in my life
Complete scam. They sent a third party to move my stuff, who demanded an extra $2500 to do the job, which I had to pay. I felt like I was being blackmailed. I had to agree to the extra payment because I needed to move my stuff ASAP, and they took advantage of it. Never had such a bad experience with a mover.
May 11, 2026
Fraudulent bait-and-switch practices.
This company sold us on a so-called “White Glove Service,” which is exactly why we agreed to pay their much higher price — over $3,600 more than the competition. The service was specifically described to us as including: “Packing, transportation, storage, delivery, UNPACKING, and putting all items where they belong, with the exception of kitchen boxes. You won’t have to do a thing — just sit back and watch.” Delivery day came, and not a single box was unpacked. The salesman promised one thing verbally, then changed the wording in the contract so the company could hide behind technical language and keep our money. First, they claimed unpacking “wasn’t in the contract.” When I asked them to review the recorded sales call, they changed their story again and said “White Glove Service” is just an expression — not an actual service they provide. That is plain and simple fraud. To make matters worse, they offered us a $200 “good faith gesture” only if we signed a document stating that: • We received all services promised verbally and in writing • We would not dispute the charges • We would not pursue any additional complaints It felt less like customer service and more like dealing with a moving mafia. If this review helps even one or two people avoid this company and their deceptive practices, then they can keep the $200.
Aug 15, 2024
Whole process so easy!
All of my belongings were wrapped in bubble paper and perfectly taken care of. Very dedicated moving services.
