Jan 31, 2025
Untrustworthy Scam Artists Holding My Belongings Hostage
America First Moving Services has nonexistent professionalism or reliability. Beware of unexpected price increases after they load your belongings onto the truck. Additionally, they and their subsidiaries (AMB Moving and Storage Inc. and Sorto Express Transportation Inc.) will hold your belongings hostage, with little to no support from anyone in resolving these issues. Only "give us what we want, how we want it." The company outsources its moves to third-party contractors, who in turn hire day laborers from in front of Home Depot, making it difficult to track shipments or hold anyone accountable. I’ve been waiting months for my belongings; I’m being pressured into paying additional fees before they’ll deliver my belongings. This is a scam company; they will lie and agree to any request to get your business, then bait and switch and provide nothing promised in the contract or via phone. I never authorized them to place my belongings in storage; they’re holding my items hostage and charging me storage fees for it. They took what they wanted out of my storage and left the rest, saying the whole truck wasn’t allocated to me. I’m still paying for a $500-a-month storage unit and have to hire another moving company and fly back to Las Vegas. They tried to overcharge me at pickup after my belongings had been loaded onto the truck. They forged a document; this is identity theft. Forget about those professional movers they raved about; they hire day laborers from in front of Home Depot. There are no professional movers. Only God knows who they have handling your belongings and in your home. Most of all, America First Moving has a pattern of deceptive pricing, poor communication, and lack of accountability, leading to a highly frustrating experience. If you bring up their dishonesty, they’ll deflect and only talk about extorting money from you. They or their subsidiaries won’t give me the correct billing. America First Moving Services didn’t provide any of what I contracted them to do. I had to involve the bank, and they returned the deposit that is allocated for them, only to add it back to the balance. A refund is just that, a refund. If they thought they deserved the money, they would have fought it at the bank, like every other legitimate business, not refunded and added it back to the bill. This is the worst company I’ve ever had to deal with. If you're considering them as a moving company, it may be best to explore other options with better reputations. Warning: Avoid them at all costs!!! Save yourself time, money, and your sanity.
Sep 10, 2025
Seamless Dallas Relocation
Moving from Tampa, FL to Dallas, TX was easy thanks to America First Moving. My 5-bedroom home had bulky furniture, gym equipment, and fragile items. The crew handled it all like pros. Everything arrived in perfect condition, and they kept me updated every step of the way.
Oct 31, 2025
Helping My Daughter Start Fresh
My daughter got accepted into grad school in San Francisco, California, so we helped her move from New York City. America First Moving took the stress off both of us. They provided packing materials, helped organize her boxes by room, and coordinated perfectly with her new apartment’s tight parking rules. Everything arrived right on time, and the movers even carried her heavy bookshelf up two flights of stairs with a smile.
Jan 09, 2026
A Smooth Move During a Busy Work Season
I relocated from Hoboken, New Jersey to Chicago, Illinois in the middle of a demanding work schedule. America First Moving handled everything efficiently, which allowed me to focus on my job rather than the logistics. They arrived on time, worked quickly, and delivered exactly when promised.
Aug 26, 2025
On-Time and Reliable
My relocation from Naples, FL to Columbus, OH couldn’t have gone better thanks to America First Moving. They were on time, worked hard, and made sure every piece of furniture was wrapped and protected.
Jun 07, 2025
America First Moving
A relative of mine recommended them for my move; I was surprised by his testimonial so I wanted them to help me with my move too. They offer full coverage insurance and it is not expensive at all. I decided to hire this company and to me was the best choice. They are very friendly movers and made sure my furniture arrived in perfect condition. I feel I paid the right price for the right service.
Nov 08, 2025
A Move Worth Remembering
My wife and I moved from Detroit, Michigan to San Antonio, Texas, and the experience with America First Moving was fantastic. The movers were professional and respectful, taking the time to protect our furniture properly. The delivery was on schedule, and they made sure we were settled before leaving.
Dec 14, 2025
***BEWARE SCAM ALERT***
***PURE NIGHTMARE*** If I could give a negative 0, I would! It has been 6 months, no resolution at all and NO furniture and out of over $10,000!!! NJ sales person told us that America 1st is a self-contained one stop shop and will deliver door-to-door for our international move to the Dominican Republic from North Carolina. NJ continued to reassure that their company would be great for the international move and that his guys would love to take a vacation to the DR and we had nothing to worry about. NJ proceeded to tell us that America 1st would also take care of customs, the fees and so forth once our belongings reach the port in the DR. We paid our deposit that was over $4400 pick-up date set for May 24, 2025, paid for so-called boxes for our tvs, a large mirror and a large picture. A U-Haul pulls up and only one guy to move our belongings name John. We had our belongings that were being shipped already boxed up and ready to go. John stated that we would need to pay an extra $1700 because of the cubic size of the container. First point of contact NJ did not say anything of that nature. We refused to pay the extra $1700. John contacted someone and that was the end of the conversation. Now, the boxes that we paid an extra $250 for the TV's, mirror and the picture; were just regular U-Haul moving boxes that were broken apart. Two other random guys pulled up hours later to assist John with the loading the U-Haul. We provided a cashier's check to John over $3000 once the U-Haul was loaded. I wouldn't think that on May 24, 2025 would be the last day that we would see our furniture. Next thing we know, we received an email from UShip Van Lines (also known as RADO Express), received the contract; had to make two more payments before our belongings could be scheduled for pick-up. Made the payment over $1300, and the last payment over $1900 once we receive our furniture. We're 6 months in, way beyond the delivery date of August 24, 2025. We have called America 1st numerous times over and over just to get the complete run around. We have spoken with Brian, Jessica, Eric, Matt; probably the entire company at this point. Today was the day, called back for a follow-up because Tuesday we were told that they reached out to UShip and waiting for an update. Each time that we have called, placed on hold; your shipment is in transit, your shipment is still in storage and you owe for 60 days of storage fees (we only had storage for 30 days and the fees were waived), your belongings are at the Miami port, now it's in transit, still waiting to assign a driver; the list and the plot continues with the same verbiage with no end! Today, called to get a follow-up and was speaking with Matt, all of a sudden Jason (Manager) took over the call. Where do I begin? First, I did not ask to speak with Jason. I was speaking with Matt. Jason thought that he would just bully me and that I was just going to be quiet and listen as if I was his child. That was not going to happen. Jason wanted to out talk me, and didn't care about our concerns. No one would tell us where our furniture is located, nor provide any resolution. We keep getting excuses, well we're the broker not the carrier. I expressed once again, that America 1st is the first direct point of contact. You took a large deposit just to leave us abandoned. Jason sent an email to UShip but at this point the way we have been mistreated; is pointless. We haven't received an apology or what can we do; just straight attitude from this company without any empathy or respect. We are very frustrated and disheartened that we have come to the conclusion that we may never see our belongings again. This company is nothing more than a SCAM and has taken our money and has provided a MAJOR DISSERVICE!!!! We have filed several federal disputes today after my conversation with Jason. We have already taken legal action with our financial institution for FRAUD, and I will be filing a dispute with our Attorney General in the morning. We shouldn't have to go to these in-depth measures to retrieve our furniture!!!
Apr 27, 2026
Experience with AFM / My Good Movers
My experience with the American First Moving website was overall straightforward but not without minor frustrations. The site is cleanly designed, making it easy to locate essential information about services, pricing, and booking. Navigation felt intuitive, and pages loaded quickly, which made the process efficient. However, some sections lacked detailed explanations, leaving me with questions about specific policies and fees. The quote request feature worked well, but I would have appreciated more transparency upfront. Customer support options were visible, though not immediately responsive. Overall, the website is functional and user-friendly, but could benefit from clearer information and improved communication features. While using My Good Movers source I feel like it’s helpful to the community & easy to use.
Aug 31, 2024
Stunning Movers!
America First Moving made my move seamless and easy. The team was professional and prompt. Would definitely use them again.
