If I could do zero star I would
Our experience was wonderful until AFTER the contract was signed. A completely different set of people from the person who originally quoted our move cross country. We ended up paying thousands of dollars because we needed a shuttle service to take products moved outside to a cargo van then to a semi. Their comment was it’s in the contract if needed. My comment was that in this day and age my driveway can be seen thru Google maps or many other sites. Their logistics manger (if there is one) should have reviewed the access before giving the quote. Movers were never on time. I had sent photos of everything to be moved and we had eliminated many things also. The price went up $5000! When it came time to bring boxes into our house that was delayed again by hours. I paid for white glove move. The guys at the move in site did not know this, had no tools to put beds together. They were complaining to me and I said call your supervisor. One box with all fragile glassware had numerous broken items. To submit a claim is like pulling teeth. You need your signed bill of lading that had changed numerous times. It took them 2 months to email that to me. Poor poor service everywhere except for the sales person that initially quoted the move. Never use this company. They are impossible to deal with once the move starts.
