Warning: This mover has been flagged for suspected involvement
in fraudulent activities, not a legitimate mover.
Moving company in Gallatin, TN
Excellent moving company with a hardworking and respectful team. They packed everything securely, handled fragile items properly, and delivered all belongings safely to my new place without any issues during transportation.
This was one of the smoothest moves I’ve experienced. The crew was polite, hardworking, and careful with every item. They protected floors and door frames, packed the remaining boxes efficiently, and loaded the truck securely. Delivery arrived on time and all belongings were in perfect condition. No surprise charges and excellent customer support. Highly recommend this company.
One of the best parts of a smooth move is not having to worry about every little detail. Good coordination and a helpful attitude made the process feel much easier. The team worked steadily, handled belongings with care, and kept communication simple throughout the day. I appreciated the organized approach and the effort to make the transition as convenient as possible. Overall, a positive experience that made moving day feel far less hectic.
I am filing a complaint based on misrepresentation, theft and deceptive representation. On Sunday April 12, 2026 I was talking to John Henry who is a customer representative for Moving Solutions US DOT: 3213737. I was discussing terms of of the moving company and asking very specific questions. I asked him what the refund policy was for if I needed to cancel the entire move. Mr. Henry informed me that the moving company "understands things happen and I can move the dates around as much as I need to". I told him that was great, but I still wanted to know the refund policy. Mr. Henry, a representative of the company, informed me that I can get a full refund as long as I am about 2 weeks from the date of the move. I also asked Mr. Henry on the phone and in text message confirming that Moving Solutions was a broker. Mr. Henry responded in text message by saying "we are the carrier". I followed up with the message "So there isn't any 3rd party or anything like that. It's just you guys." Mr. Henry responded with "correct". The paperwork Mr. Henry sent me gives the US DOT #3213737, which is listed as a broker, not a carrier. The original paperwork I have states "Moving Solutions is registered with the state of Florida as a Moving Broker, Moving Solutions places the shipment with an authorized, licensed, and insured FMCSA household goods motor carrier. However, you understand and agree that Moving Solutions makes no guarantees and/or warranties concerning pick up or delivery time and dates, or the assigning of a carrier to provide the transportation services requested." This is blatant misrepresentation by the company and their representative. After I started feeling uneasy about the situation I contacted the agent on Wednesday, April 15, 2026 at 4:23pm and stated "there is apparently issues with my paperwork and our move is being put on hold. How do we go about getting a refund?" Mr. Henry responded at 4:29pm and said "if your move needs to be placed on hold you will need to call and speak with customer service when the office is open tomorrow at 10am EST. That number is 888-336-0797 and follow the prompts." I responded at 4:29 and said "we are going to just do a refund because we know how the government works. It could be a quick fix or MONTHS. We rather the refund." Mr. Henry responded again at 4:31pm and said "I'm not in the office. The office and department you need to speak with will be open and available in the morning." That right there was misrepresentation. Mr. Henry knows the clause of 3 days to cancel for a full refund. By having me contact the company the next day I was out of my window. He could have even directed me to look at my Moving Estimate for information on how to cancel, and he did not do this. He knowingly and willingly misled me so I would be out of the window and lose over $3,000. I contacted the email that the prompts told me to which was [email protected]. I did not hear a response. I then called while at work, I could not get anyone to answer a phone at the company. I emailed again, with no response. Was able to leave a voicemail for someone to call me back and never heard anything. I finally saw that I was supposed to email [email protected] (with no help from my agent who stopped answering me). Once when I emailed them with all of my complaints they told I was out of the window and will forfeit my deposit. They said there was no misleading that the company "hold both broker and carrier authority. DOT 3489195 is our carrier authority, and we are the party performing the pickup. There is no misrepresentation." That is not the DOT number I was given. I showed them all of the evidence that they are a broker, not a carrier and they are still now claiming they hold another DOT #, but that is not listed anywhere else. I also have been contacting the company since Tuesday (April 21st) asking for a copy of my bill of lading with my signature and the updated estimate that was provided to me Sunday night (I never received a copy of the bill of lading). The company did not respond on Tuesday. I sent another message on Wednesday and was informed by the client information email that "it was sent in a previous email". I responded again stating that I never received it and to please send it again. Their response was "will have the girl in charge of that send tomorrow again." TodayThere was no response to this. I emailed the company AGAIN since no one reached out to me today (Thursday, April 23) that I was still waiting on the documentation I requested. The Client Information informed me "the lady was out sick, the document is in this thread though". I had my husband look at the thread, and all threads with this company and there is no bill of lading. I informed them of this and did not get a response. I'm on 3 days of trying to get a copy of this documentation and they cannot provide it to me. It has never been provided to me.
Very content with the move. Frank and his team were amazing. Fair and straightforward pricing. Real gems and great to work with movers. I am so happy that I hired them for my move. 100% recommended!
Very positive experience from beginning to end with this moving team. They arrived prepared, communicated clearly, and handled all furniture responsibly throughout the relocation. The crew worked quickly without sacrificing quality, and all belongings reached the new place in perfect condition. I’m happy with the service and would definitely recommend them to others.
They came exactly during the time window I had booked. The gentlemen were very nice. They moved fast but took extra care with our furnishings. They wrapped our wood furniture in cling wrap to protect it and to keep the drawers from falling out. (Who knew you could move without having to empty all the drawers?!) I really can't recommend them enough! I will use them again the next time I move.
I was happy with how the move was managed. The team was courteous, careful, and focused on doing the job properly. They made the process simple and kept everything on track.
The whole process was handled with care and professionalism. The movers stayed calm, worked at a good pace, and delivered everything safely. It made moving day much easier for me.
Excellent service. Goods arrived in perfect condition. The professional, polite, friendly driver called Alex. The service is worth the money, they take care of your goods whilst being speedy and efficient. Highly recommended!
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Office working hours
No working hours are available for this company.
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Reviews summary
Recommended based on user reviews
I really appreciated the level of organization and attention to detail throughout the moving process. The team was polite, approachable, and careful when handling furnitu ... Read More
237 reviews
Great moving experience with a careful and dependable team. The movers showed up prepared, worked steadily throughout the day, and made sure all belongings were protected ... Read More
Excellent relocation service with a hardworking and respectful team. The movers stayed organized throughout the process and ensured all belongings were transported safely ... Read More
Very positive experience from beginning to end with this moving team. They arrived prepared, communicated clearly, and handled all furniture responsibly throughout the re ... Read More
Excellent moving company with a hardworking and respectful team. They packed everything securely, handled fragile items properly, and delivered all belongings safely to m ... Read More
Very impressed with how smoothly my move went with this company. The movers were polite, careful, and worked steadily the entire time. They packed items securely and made ... Read More
Excellent service and great teamwork. The movers handled all items with care and kept everything well organized. They arrived on time and completed the move efficiently. ... Read More
The whole process was handled with care and professionalism. The movers stayed calm, worked at a good pace, and delivered everything safely. It made moving day much easie ... Read More
Long-distance move? Just order pods. They won't come even close to their quote, even after a phone call walkthrough and a virtual meeting. Their paperwork confirms that i ... Read More
I am filing a complaint based on misrepresentation, theft and deceptive representation. On Sunday April 12, 2026 I was talking to John Henry who is a customer representa ... Read More
Very content with the move. Frank and his team were amazing. Fair and straightforward pricing. Real gems and great to work with movers. I am so happy that I hired them fo ... Read More
Moving Solutions is a fully licensed and insured moving company with a strong presence across Tennessee, providing trusted local, long-distance, and interstate moving services. With multiple service locations across the U.S., they help families and businesses relocate without stress — whether it’s nearby or nationwide.
As a verified mover listed on My Good Movers, Moving Solutions actively manages its profile and engages with real customer reviews. This level of transparency builds trust and helps customers hire with confidence.
Free estimate from licensed interstate movers or call our support team anytime.
