Do not use!!! Beware!!
Avoid Mayzlin Relocation. I’ve made this exact move with many different moving companies and Mayzlin is the worst service experience and move I’ve ever had.
Commun
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Avoid Mayzlin Relocation. I’ve made this exact move with many different moving companies and Mayzlin is the worst service experience and move I’ve ever had.
Communication only occurs when there’s money involved. They hounded me for a quote and then after the QA call, I could barely get anyone on the phone again.
Accuracy is not a priority to Mayzlin. During a 45-minute QA inventory review I asked for items to be removed that I would no longer be bringing, but the corrections were never made. Multiple follow-up emails and calls were ignored. I ended up paying for more cubic feet than what was actually included in my move.
My confirmed 9–11 AM pickup window was changed the evening before—conveniently after the office had closed for the weekend—to 3–5 PM. There was no explanation and no way to reach anyone. No one ever bothered to call me back despite repeated messages with their answering service. I was later told by QA that there was no operational reason for the delay.
Despite confirming in advance that a semi-truck could access the delivery location, and providing documentation that the semi could, in fact, fit in all 4 of the provided options. The driver refused to deliver and forced a shuttle transfer to a smaller truck, adding roughly $600 in extra charges. I was also charged for a “long carry” even though the truck was parked less than 75’ from the building entrance, which is the typical standard for moving companies.
Upon delivery, movers refused to reassemble furniture they had disassembled - that I had paid for them to pack originally, handled items carelessly, and did not properly verify inventory at multiple points from the transfer to/from the semi, to delivery confirmation. Three boxes were initially missing and later found sitting unattended in the building lobby.
From ignored communication to inaccurate inventory, unexpected fees, and careless handling of belongings, this move was disorganized and unprofessional from start to finish. Mayzlin Relocation should be “never consider” for anyone looking for a good moving experience.
Move size: 2 Bedroom Home
Service cost:
$4985