Terrible communication on important matters
Before I paid, communication was excellent. After I paid, it completely disappeared. I called for an update yesterday (01/25/25)and received none. I called again today (0
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Before I paid, communication was excellent. After I paid, it completely disappeared. I called for an update yesterday (01/25/25)and received none. I called again today (01/26/25), only to be told, “You called yesterday. There are no updates, and we’ll call you when there is.” That’s unacceptable. I have medication in one of the boxes, which was accidentally packed in the wrong one that’s on me. However, I have an AirTag in the box, and it hasn’t moved in nine days. How is my shipment supposed to arrive within the promised 7 to 10 days when it hasn’t even left the initial location? (They picked up 01/14/2025.)
This entire process has been beyond frustrating. I could’ve gone with another service, but I chose this company because I spoke with a representative who assured me they could deliver within the timeframe. I even explained that my previous carrier wouldn’t be available until the 26th, and they guaranteed they could deliver faster yet here we are.
Update: After an entire month of waiting, my items were finally delivered on the 11th of February far beyond the promised timeframe. And yet, the nightmare didn’t end there.
• As the delivery worker moved my elliptical off the truck, he broke it right in front of me.
• My TV stand arrived broken.
• When I carried my TV upstairs, I noticed the box was caved in, and the screen was completely shattered.
I pointed this out immediately, and the response? “Call customer service.” So I did. Now, I’m stuck in a claims queue, currently at number 202 I started at 278 and it can take up to 90 days just for an update. To make matters worse, they charge $75 per flight of stairs and have the nerve to define a flight as just seven stairs.
Final Thoughts: This was, without a doubt, the worst moving experience I’ve ever had. Not only was I blatantly lied to about the timeframe, but my belongings arrived damaged or completely broken. This company made big promises to get my business and then delivered nothing but delays, damage, and disappointment. Would I ever recommend this company? Absolutely not.
Update: On March 24, 2025, I was informed that my claim for my damaged TV was denied because I had packed the TV myself. However, I followed the company’s instructions precisely—I purchased the recommended TV box and used foam and bubble wrap for protection. Upon delivery, the mover caused additional damage by putting a hole in my wall with a mechanical dolly. The TV box itself was bent, as if it had been struck by the corner of another box, indicating that the damage occurred due to mishandling during transport. Regardless of who packed the TV, it is evident that the damage was caused by the careless handling of my belongings. Overall, this has been an extremely disappointing experience. The company’s lack of care and accountability, along with the excessive charges, made this the worst moving experience I have ever had.
Move size: 3 Bedroom Home
Service cost:
$7050
