Moving company in Charlotte, NC
I expected a more professional experience based on the reviews. The team seemed disorganized and spent a lot of time figuring things out instead of moving efficiently.
I had never experienced something so horrible. To begin with, this is a broker rather than an actual moving business. They provide the idea that they have cars and drivers, even when they don't. While your contract is moved to a new company that quickly informs you that the new, higher charges do not align with the prior agreement, your furniture is held captive.
The moving crew arrived behind schedule, and there was no clear explanation for the delay. We had planned the day around the original arrival time, so this caused several problems. Loading also moved at a slow pace once they arrived. The overall start was quite frustrating.
This company does not provide relocation services. These brokers are deliberately dishonest and misleading. They have unreliable carriers conduct the actual moving so they can escape being held accountable for anything that goes wrong with your interstate move. They told us that they would be on their way to our destination as soon as our items were picked up. This is, of course, not true. Please don't call them.
My move across the country from TN to CA with Mayzlin Relocation LLC was a big task. Andrew and his team did an amazing job. They handled every part of the move really well, from packing to loading to unloading.
Background: We are moving about 400 miles from the San Francisco to San Diego. The salesperson assured us that this move would be super simple and that we would receive our belongings within 1 to 2 days. Pick-up: We were scheduled for a 10:00 AM to 1:00 PM pick-up window. However, the driver didn't arrive until 4:00 PM with just two workers. He then said he would return with three more workers within 90 minutes. The additional workers finally arrived around 8:30 PM. While the workers were quick and efficient, the communication from corporate has been terrible. We were on a tight schedule, and prior to pick-up, we were assured they would arrive on time. We could not get ahold of corporate at all that day and the driver said "The delay is not his problem." It is his problem when no one from his company will speak to us. Delivery: We are still waiting for our items. We were told to expect delivery within 1 to 2 days since it was a short drive. Although the paperwork mentioned a possible 7-day delivery, the sales person (Scott) indicated he would be shocked if it took that long - which would be today. We've made countless attempts to reach out, calling and emailing multiple times. After 20 calls, we finally spoke with someone who informed us that delivery is now estimated to take between 7 business days and 30 business days (FOR A 400-MILE MOVE). How is that a reasonable estimate? Especially when we were told 1 to 2 days to begin with. We are sitting in an empty house with a young baby who is running out of supplies because of this company's misrepresentation of services. Every time we try to get an update, we receive no clear answers. One customer support representative even expressed surprise at the delay, noting that she’s never seen a move take this long and was puzzled as to why our items weren't delivered straight to our house. It is absolutely insane that we’ve been waiting a week with no end in sight for such a short move. At this point, I'm giving them a 2/5, though realistically it's more like 1.5/5. If we get a resolution soon, I will update my review. Otherwise, I will downgrade it to 1/5. The communication from this company is abysmal, and living in an empty house with a baby is incredibly challenging. If they could clearly communicate some expectations, I wouldn't be upset, but giving us the runaround and now saying we might be waiting 30 business days is absurd. If we do not hear back shortly, we will be filing complaints with DOT and BBB. Update #1 (8/26/24): Today is the final day of their 1 to 7 business day estimate (despite being told 1 to 2 days). We received a call late last Friday afternoon stating "It will arrive sometime next week, but we can't say exactly when." I still can't believe best case scenario is it will take 2 weeks to move our move 400 miles. That is assuming we actually get the delivery this week. Still waiting...
I was disappointed with the overall service because the process was poorly organized and took longer than expected. Communication was inconsistent, making the experience unnecessarily stressful.
My business travel with Mayzlin Relocation LLC last week was flawless. The staff's efficiency, helpfulness, and friendliness have been superb. Highly suggested
Unfortunately, the service did not meet my expectations. There were unexpected delays, and getting updates from customer support was difficult. I expected a much smoother experience.
A few pieces of furniture were not handled with the level of care I expected. Some items were moved without proper wrapping, and the crew appeared to rush through the tighter areas of the house. This made me concerned about possible damage. More careful handling would have been better.
At My Good Movers, we believe peace of mind starts with verified credentials. Mayzlin Relocation LLC holds all required registrations to legally operate both local and interstate moves.
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Reviews summary
Recommended based on user reviews
My elderly mom was worried about her antique table. The movers lifted it carefully, covered it, and placed it exactly where she wanted. They treated her and her things wi ... Read More
952 reviews
My move across the country from TN to CA with Mayzlin Relocation LLC was a big task. Andrew and his team did an amazing job. They handled every part of the move really we ... Read More
We recently used this company for a full-service home move, and it was great. From packing to loading and unloading, they took care of everything. They even helped us wit ... Read More
Background: We are moving about 400 miles from the San Francisco to San Diego. The salesperson assured us that this move would be super simple and that we would receive o ... Read More
Do not use this company. They will take your stuff and upcharge you later for issues that they foresaw but failed to disclose. They purposefully trap you into spending mo ... Read More
My business travel with Mayzlin Relocation LLC last week was flawless. The staff's efficiency, helpfulness, and friendliness have been superb. Highly suggested ... Read More
I can't thank these movers enough for making my move so effortless. They managed every aspect, from dismantling my furniture to loading the truck. I recommend them to oth ... Read More
A friend recommended this company to me, and I couldn't be happier with their service. David and his team managed every aspect of the process, from our initial meeting to ... Read More
I was concerned about the movers potentially damaging my grandmother's china cabinet, but they handled it extremely carefully and even wrapped it in blankets for added pr ... Read More
We had some heavy, awkwardly shaped furniture, but the movers easily handled it. They were strong and moved these tricky items without any issues.
They expertly managed the move day, with careful pre-planning to ensure a hiccup-free experience. I'm extremely pleased with my choice of this moving company. They were p ... Read More
Mayzlin Relocation LLC is a fully licensed and insured moving company with a strong presence across North Carolina, providing trusted local, long-distance, and interstate moving services. With multiple service locations across the U.S., they help families and businesses relocate without stress — whether it’s nearby or nationwide.
As a verified mover listed on My Good Movers, Mayzlin Relocation LLC actively manages its profile and engages with real customer reviews. This level of transparency builds trust and helps customers hire with confidence.
Free estimate from licensed interstate movers or call our support team anytime.
