These people suck!!
I'll try to keep this as brief as possible, but the process after the sale was about as bad as one could imagine. Sales was great, explained Mayzlin's philosophy and how they are different, and the Sales guy (Mike) promised to be right there all along the way - even texted me his contact information and told me to let him know if I had any issues. Fast forward to move time... I was told that it would be between 2 and 7 business days for our belongings to go from Kentucky to Florida. Once our items were picked up, absolutely no communications or updates. Customer service number went to voicemail most of the time, and when someone did answer I was simply told they did not have an update. After a while they would scold me for calling, telling me that I had called two days earlier and told I would receive a call when an update was available (note: NO ONE EVER CALLED - not even to tell me when items would be delivered). I was even told that they legally had 30 days, so basically quit bugging them. If I thought Mayzlin was like every other moving company and would revert to legalities, I would not have picked them - they were supposed to be better. Mike (Sales), who claimed he would be there for any issues throughout the entire process, was nowhere to be found. Texted, called, left messages, called customer service and asked to have him call me, eventually asked for his supervisor - NOTHING. Never head from him again. Items were finally delivered on the 28th day, and the only time Mayzlin was responsive was when it came to collect payment, making it very clear they would not unload one item until payment was made in full. Keep in mind they never called to tell me when things were being delivered - I found out the truck was on its way during one of my inquiries. Driver called less than 24 hours before he was coming and told me to make full payment by 9:00 am the next morning or he would be unable to unload, and I would be charged a hold fee. Now for unload day! At 9:00 am random people started showing up at my door saying "I'm here!" They had no idea what was going on, and neither did I. After a few minutes of trying to figure out what was going on, we figured out that Mayzlin had placed a Craig's List advertisement for people to unload the truck. I hired experienced movers for a reason, and Mayzlin went and hired random local people, who had no moving experience, to unload all of our belongings! If I had wanted strangers with no experience to unload the truck, I could have handled this entire process on my own and saved a lot of money! I expected a professional moving company to hire professionals. When the truck was unloaded, the hired help (with no connection to Maylin) starting letting me know that the truck was loaded pretty bad - fragile items on the bottom, heavy items on top of light or fragile items, and seemed to be several things damaged. A dining room chair was crushed to the point that the two front legs were completely snapped off, a dresser top was completely cracked in half, and many boxes were completely smashed. The boxes were packed correctly - full, items bubble wrapped, etc. - but the items were handled incorrectly. Again, they hide behind the law on this one, stating their legal, limited liability, telling me to file a claim. Mayzlin will tell you that the late delivery (from 2-7 days to 4 weeks) was perfectly legal, broken items happen and their liability is limited, etc. They will tell you that my delivery window was actually 6-11 days because of my first available date (which is true). However, ZERO communication or updates, no returned calls, rude customer service, hiring people from Craig's list, etc., etc., etc. was unacceptable. I hired professional movers that claim to be different for a reason, and Mayzlin failed at every step of the way (except they did a good sales job). If you are going to claim to do moving different, have better customer service, own all your own trucks (both trucks used to load our belongings were rented), employee your own drivers and movers, and promise a delivery window during the sales cycle, then stand by those claims and BE DIFFERENT. Promises are easy to make, but evidently much harder to delivery on. One last comment - one employee actually had the nerve to tell me, "I know this is bad, but it could have been much worse."
