Jun 11, 2024
Horrible!
Literally use anyone else. This is the worst moving company that I have ever interacted with. They quote me at one price then come to pick my stuff up and its DOUBLE the total price originally quoted and the driver tells me “there’s nothing I can do”. Then they tell me they will give me 48 hours notice to drop my stuff and turns out they just give you about 8 hours notice when theyre already on the way. Had to abruptly end my work day to go meet them with little to no heads up as promised. And finally the icing on the cake, my stuff arrives with furniture broken and boxes bent and broken. This has truly been the worst experience and hopefully this review will help others make the right choice and choose someone else.
Nov 14, 2023
Excellent Job
The genuine employees did an excellent job. They were prompt They took extraordinary measures to box and protect my items, and then helped me unload and arrange them in my new home after we arrived.
Jan 10, 2024
Capable Movers!
All parties involved appeared relaxed and ready, and the terminal's loaders and unloaders went out of their way to be helpful and kind. I have a recommendation for you, as the transfer went off without a hitch thanks to your efforts.
Jan 11, 2024
Pleasant and Proficient!
Thanks to John guidance and friendliness, the relocation went smoothly; the movers were punctual, efficient, and pleasant to work with; and I have no hesitation in recommending Extra Space Moving & Storage LLC.
Jan 22, 2024
Immaculate service!
The movers arrived slightly before the designated time and efficiently prepared and completed the move. They handled our furniture with care and displayed exceptional courtesy throughout the process. This experience has convinced me that I will only undertake a move with professional assistance.
Jan 26, 2024
Amazing service!
They provided me with a truck, and the service was prompt and effective. They set up my furniture without any extra assistance. I heartily endorse Extra Space Moving & Storage LLC.
Feb 07, 2024
Terrible service, stay clear and don’t chose them
The initial call was great and once the contract was signed I never heard a clear answer from the company again. I was supposed to wait for them to call( which was a few days before my move) to even know when I am actually moving. That day was horrible the guy said it would be an extra charge I said no problem, can u just read me the inventory list to see if I forgot anything to which he responded no. This representative was named Fredrick, and he they started to yell at me to which every time I would ask him excuse me sir but I’m just trying to know the list, he then kept saying I’m interrupting him and I’m just trying to get a lower price( to which I never said I wanted to do). I ask to be transferred to another person he said no, I said so your as high as it gets he said yes, I asked him if he was the CEO, he said I’m as high as it gets. The call ended and after hours I finally got in touch with the first guy who I ever talked to at the company and he said this guy was known to do this stuff and to call customer service the next day. When I did I was told we would not be in the office anymore and that I would never hear from him. Then a few days later guess who calls me, Fredrick. I asked him if this was the same guy who called me so horribly and he said I don’t think I was but yes, I asked if I could speak to anyone else and he said no. This company is a Bait in switch company and run their business like the mafia. You pay the money but you won’t get your stuff safely transferred in your move. Don’t chose this company and I’m convinced the good reviews were made by the company themselves.
Dec 17, 2023
Remarkable Job
Some of my furniture was quite hefty. However, Anthony and Gabriel were powerful enough to easily carry everything to the truck. The movers worked tirelessly to protect our furniture and other belongings during the relocation, and their efforts significantly reduced the experience's stress.
Dec 08, 2023
Bravo to them all!
They were fast and efficient, and boxed every item into appropriate cartons. They even added protective padding for the vulnerable items. Thanks to that, not a single thing was out of place or harmed when it was delivered! Bravo to them all!
May 11, 2024
Liars and thieves
Extra Space assigned us Lucrative Van Lines, and after reading all the horrible reviews, etc. we asked that they find another company and they agreed, but upon moving day, guess what company showed up? Lucrative van lines, in a rented Penske truck. We immediately called and told the Extra-Space rep that we were promised a different moving company, and we were told "Take it or leave it" and good luck finding another company before you need to be out. We had a signed contract for an agreed amount, but they raised the price twice, once before they would even start packing, they threatened to leave with a truck half-full of our property if we refused to pay the additional amount. The two "movers" showed up in a rented 26' truck that was too small for our 3 bdrm house, so, of course, they failed to fit all of our belongings, so they then charged us for an additional truck for $6500, and they still drove off leaving 2 rooms of furniture behind. We had to rent a U-Haul for another $5000 and move the remainder of the furniture ourselves. They provided no inventory or bill of lading, they slowly and methodically absconded nearly all of our paperwork. (Plausible deniability) Somewhere along the way they switched trucks, and lost some of our furniture. They damaged nearly everything they touched, at the new house they demanded a cash payment before they would unload the truck, left everything in the garage promised to return in the morning, drove off, and never returned. Both Extra Space and their so-called movers are liars and thieves.
