Damage to my toolbox and still no payment
I am writing this review after a full year of attempting to resolve severe service failures with Express Movers. If you value your possessions, your money, and your sanity, do not hire this company. Our experience has been an absolute nightmare defined by negligence, breach of contract, and completely unethical business practices. Property Damage & Negligence: The movers showed a blatant disregard for clearly marked instructions. They stacked heavy items directly on top of boxes explicitly labeled "DO NOT STACK," crushing and destroying irreplaceable family heirlooms. Destruction of High-Value Items: They severely damaged my professional toolbox—a specialized, irreplaceable piece of equipment valued at $6,000. A Year of Bureaucratic Runarounds: For the past 12 months, I have been given the runaround by their customer service and claims departments. After exhaustive back-and-forth, we finally signed a formal settlement agreement. Breach of Contract: Express Movers has now officially breached our signed legal agreement by failing to pay the agreed-upon settlement amount. They are refusing to honor their own contract. Hostage Fees: To make matters worse, during the actual move, they attempted to hold my possessions hostage, demanding additional, un-contracted money before they would complete the delivery. This is not just a case of a "bad move." This is a company that operates with a complete lack of integrity, ignores basic moving protocols, holds customer property for ransom, and refuses to honor legally binding settlement agreements. Save yourself the devastation and the legal headache. Run away from this company and take your business elsewhere.
