Moving company in Boca Raton, FL
They worked swiftly and efficiently, taking care not to harm any of our furniture. Additionally, they were quite patient with us while we deliberated over the best layout for our new home's furnishings.
My experience with this company started out pretty good. They got my reservation set up quickly with Patrick and they answered any questions that I had. However, I canceled my move on the 1st of July about 3 days after I reserved it. After about a month of waiting and not seeing a refund I called them to inquire about the status of my refund and they stated that they didn't know that I wanted a refund. So then on the 30th of August they finally emailed confirming that they would refund me. However, after a week of again waiting for a refund I still had not seen anything, so I called them back. They said that the refund had been issued and that it should show up in my account within a week. Again I wait another week and I still do not see the refund. This continues for three weeks until finally they offer to just mail me a check for the refund. I gave them my address to mail it to on September 18th and again waited until the 1st of October. When I still haven't received it I called back to check on the status and they told Mee ghat they had never mailed the check for the refund when they said that they had. When I asked how to receive my refund or when I asked to be transfered to a manager they would place me on a hold and leave meon hold until I hung up. This happened multiple times. They still have not given me any way to resolve the issue duspite me sending multiple emails and calling for several weeks. I am not very happy regarding the service that I received from this company. Deffinetly wouldnt recomend using them to anyone after having this experience.
John kept me in the loop the entire time. He called me before the move to confirm the details and give me an estimate. Donald texted me during the move to update me on the progress and let me know if there were any issues. He also followed up with me after the move to make sure I was satisfied and to thank me for choosing Charter Van Lines. The move was a breeze, no drama, and if I had any questions, Michael was always there to holla at.
Charter Van Lines is very professional and better with my move. I am knew nothing about and never moved to another state and these company were aware that i am knew nothing about out of state moving. These company employees educated me on everything i needed to know give me a good price. The day i was moved i saw that everything these company promised me they delivered on! On these time. This is a company i would recommend to anyone please use this company service its very good service Thank you so much Charter Van Lines!!!!! It provide me a good and better service. Everyone please work these company its very outstanding service.
Zero stars. The lack of the communication doesn't even begin to express the difficulties I experienced with this company. Then, when they finally showed up, the mover quoted me $75 per step of my 2 story apartment. Then said "pay me $200 cash and it's fine." There were multiple instances that he tried to get more cash for reasons like above. Once my belongings were loaded up, I could not get in contact with anyone regarding the delivery date. My furniture and belongings were a month late to arrive and after many attempts to communicate with the company, never received a delivery date. After many attempts, I received my storage, the boxes were soaking wet and so crushed I had broken glassware that I marked at fragile. I will 100% use another company moving forward. Whatever this company quotes or promotes is not worth the headache
On a friend's advice, I contacted them, and I'm delighted I did. Good lines of communication were in place prior to the change.
David and Jerome were prompt and courteous, but they were also sloppy and careless. They packed and moved my things well, but they also left some of them behind. They unloaded and placed my things where I wanted them, but they also made a lot of noise and disturbed my neighbors. They were a hit and miss, depending on the situation.
I call customer service representative because when they came to pick up my merchandise they want to charge me more the representative didn't help me at all or work with me i told her i didn't want to speak with her i want to speak with someone else she hung up on me 4 times.i ask for my deposit back they said no.
Would have given a fraction of a star if i could.I have used national moving companies before. None were remotely as bad as this company. They contracted the job to third party who i believed used other operators. 80% + of my stuff were severely damaged, damaged, lost. It was bad does not remotely describe how awful it was. My OLED tv screen was cracked. My glasswares, vases were shattered. My delicate lab equipments were severely damaged. Parts of my spanish furniture were missing. I can go on and on and on. I suffered thousands of dollars in damage. DID NOT RECEIVE A SINGLE CENT . DO NOT ABSOLUTELY USE THIS COMPANY. THEIR PROMISE OF WHITE GLOVE TREATMENT WAS A CRUEL JOKE.
I just received a call from Charter Van Lines after submitting information for a quote and the representative was forceful, became upset and hung up on me because I asked if I could compare moving prices with other companies. Before hanging up he goes, "I don't even know why you're on the phone with a moving company right now." Very unprofessional!!!
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Reviews summary
Recommended based on user reviews
Zero stars. The lack of the communication doesn't even begin to express the difficulties I experienced with this company. Then, when they finally showed up, the mover quo ... Read More
77 reviews
They worked swiftly and efficiently, taking care not to harm any of our furniture. Additionally, they were quite patient with us while we deliberated over the best layout ... Read More
I had an amazing experience with Charter Van Lines. The crew was superb. Alexandra explained how his team would pack and relocate my belongings, putting larger stuff firs ... Read More
Do NOT use this company for your moving needs. They are SCAMMERS!!! I called to get a quote and was unsure if I wanted to commit, they told me not to worry- I could place ... Read More
On a friend's advice, I contacted them, and I'm delighted I did. Good lines of communication were in place prior to the change.
David and Jerome were prompt and courteous, but they were also sloppy and careless. They packed and moved my things well, but they also left some of them behind. They unl ... Read More
I could go on and on about how amazing it is to work with everyone involved in this company and yet fall short of doing them justice. Everyone was quite cautious about pr ... Read More
Charter Van Lines is very professional and better with my move. I am knew nothing about and never moved to another state and these company were aware that i am knew nothi ... Read More
Alex and his unit handled our sensitive artwork with extreme care. They meticulously wrapped each item in a specially crafted box to guarantee that no blemish was visible ... Read More
DO NOT USE THIS COMPANY!!! They lie to get your business and then subcontract it out and do not help once you have paid! I have an email from them saying best to worst ca ... Read More
I just wanted to say thanks for the excellent service I had from your company. The delivery guy I use adjusted his schedule to accommodate my stocking and delivery needs. ... Read More
Charter Van Lines is a fully licensed and insured moving company with a strong presence across Florida, providing trusted local, long-distance, and interstate moving services. With multiple service locations across the U.S., they help families and businesses relocate without stress — whether it’s nearby or nationwide.
As a verified mover listed on My Good Movers, Charter Van Lines actively manages its profile and engages with real customer reviews. This level of transparency builds trust and helps customers hire with confidence.
Free estimate from licensed interstate movers or call our support team anytime.
