Moving company in Boca Raton, FL
They worked swiftly and efficiently, taking care not to harm any of our furniture. Additionally, they were quite patient with us while we deliberated over the best layout for our new home's furnishings.
Alex and his unit handled our sensitive artwork with extreme care. They meticulously wrapped each item in a specially crafted box to guarantee that no blemish was visible. The staff was so well-organized that they labeled the boxes to make unloading easier.
John kept me in the loop the entire time. He called me before the move to confirm the details and give me an estimate. Donald texted me during the move to update me on the progress and let me know if there were any issues. He also followed up with me after the move to make sure I was satisfied and to thank me for choosing Charter Van Lines. The move was a breeze, no drama, and if I had any questions, Michael was always there to holla at.
David and Jerome were prompt and courteous, but they were also sloppy and careless. They packed and moved my things well, but they also left some of them behind. They unloaded and placed my things where I wanted them, but they also made a lot of noise and disturbed my neighbors. They were a hit and miss, depending on the situation.
Charter Van Lines misrepresented itself as a moving company but acted as a broker, outsourcing my household move to StreamLine and my vehicle transport to an unknown private company without notifying me. Their lack of communication could have caused significant confusion and frustration. Charter Van Lines created two documents: one for my household items and another for my vehicle. I indicated in both that I would only be available until August 20th. Despite this, they failed to coordinate between the two services, leaving me in a ridiculous situation where they expected me to be available for my car after the 20th, which directly contradicted the information in the documents. This oversight shows a complete lack of attention to detail. Charter Van Lines contacted me at the last minute on a Sunday with minimal payment options for my household items. Thankfully, the driver accepted a Walmart money order, but this was the only smooth part. I had already paid $200 upfront but still needed to receive communication regarding my vehicle. After learning their truck had broken down, I had to scramble to book another company. Only after I secured a new service did a different driver show up unannounced, forcing me to cancel the backup plan. Despite clearly stating I would not be available after August 20th, Charter Van Lines ignored this crucial information and even accused me of lying. Because of their incompetence, I had to rely on friends to receive my car. On top of that, my household goods were delayed, and Charter Van Lines tried to justify it with their 10-day delivery window. However, the company handling the actual move, StreamLine, was professional and helpful, unlike the unprofessional behavior of Charter Van Lines. Charter Van Lines is unreliable, deceptive, and fails miserably at communication. They pass work to third-party companies without informing customers and then try to cover it up. Their reviews appear suspiciously polarized, with primarily 5-star and 1-star ratings, raising questions about their authenticity. If you're looking for a reliable moving service, avoid Charter Van Lines at all costs.
On a friend's advice, I contacted them, and I'm delighted I did. Good lines of communication were in place prior to the change.
I just received a call from Charter Van Lines after submitting information for a quote and the representative was forceful, became upset and hung up on me because I asked if I could compare moving prices with other companies. Before hanging up he goes, "I don't even know why you're on the phone with a moving company right now." Very unprofessional!!!
Would have given a fraction of a star if i could.I have used national moving companies before. None were remotely as bad as this company. They contracted the job to third party who i believed used other operators. 80% + of my stuff were severely damaged, damaged, lost. It was bad does not remotely describe how awful it was. My OLED tv screen was cracked. My glasswares, vases were shattered. My delicate lab equipments were severely damaged. Parts of my spanish furniture were missing. I can go on and on and on. I suffered thousands of dollars in damage. DID NOT RECEIVE A SINGLE CENT . DO NOT ABSOLUTELY USE THIS COMPANY. THEIR PROMISE OF WHITE GLOVE TREATMENT WAS A CRUEL JOKE.
I had an amazing experience with Charter Van Lines. The crew was superb. Alexandra explained how his team would pack and relocate my belongings, putting larger stuff first and smaller ones last. Their excellent planning and execution allowed them to complete the transfer earlier than expected. I heartily endorse them!
Zero stars. The lack of the communication doesn't even begin to express the difficulties I experienced with this company. Then, when they finally showed up, the mover quoted me $75 per step of my 2 story apartment. Then said "pay me $200 cash and it's fine." There were multiple instances that he tried to get more cash for reasons like above. Once my belongings were loaded up, I could not get in contact with anyone regarding the delivery date. My furniture and belongings were a month late to arrive and after many attempts to communicate with the company, never received a delivery date. After many attempts, I received my storage, the boxes were soaking wet and so crushed I had broken glassware that I marked at fragile. I will 100% use another company moving forward. Whatever this company quotes or promotes is not worth the headache
At My Good Movers, we believe peace of mind starts with verified credentials. Charter Van Lines holds all required registrations to legally operate both local and interstate moves.
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Reviews summary
Recommended based on user reviews
I just received a call from Charter Van Lines after submitting information for a quote and the representative was forceful, became upset and hung up on me because I asked ... Read More
77 reviews
They worked swiftly and efficiently, taking care not to harm any of our furniture. Additionally, they were quite patient with us while we deliberated over the best layout ... Read More
I had an amazing experience with Charter Van Lines. The crew was superb. Alexandra explained how his team would pack and relocate my belongings, putting larger stuff firs ... Read More
Do NOT use this company for your moving needs. They are SCAMMERS!!! I called to get a quote and was unsure if I wanted to commit, they told me not to worry- I could place ... Read More
On a friend's advice, I contacted them, and I'm delighted I did. Good lines of communication were in place prior to the change.
David and Jerome were prompt and courteous, but they were also sloppy and careless. They packed and moved my things well, but they also left some of them behind. They unl ... Read More
I could go on and on about how amazing it is to work with everyone involved in this company and yet fall short of doing them justice. Everyone was quite cautious about pr ... Read More
Charter Van Lines is very professional and better with my move. I am knew nothing about and never moved to another state and these company were aware that i am knew nothi ... Read More
Alex and his unit handled our sensitive artwork with extreme care. They meticulously wrapped each item in a specially crafted box to guarantee that no blemish was visible ... Read More
DO NOT USE THIS COMPANY!!! They lie to get your business and then subcontract it out and do not help once you have paid! I have an email from them saying best to worst ca ... Read More
I just wanted to say thanks for the excellent service I had from your company. The delivery guy I use adjusted his schedule to accommodate my stocking and delivery needs. ... Read More
Charter Van Lines is a fully licensed and insured moving company with a strong presence across Florida, providing trusted local, long-distance, and interstate moving services. With multiple service locations across the U.S., they help families and businesses relocate without stress — whether it’s nearby or nationwide.
As a verified mover listed on My Good Movers, Charter Van Lines actively manages its profile and engages with real customer reviews. This level of transparency builds trust and helps customers hire with confidence.
Free estimate from licensed interstate movers or call our support team anytime.
