Moving company in Boca Raton, FL
I was anxious since I had to relocate from TX to FL. However, these guys were incredible. They were really cordial, productive, and on time. They moved all of my stuff with such care that nothing was broken.
Zero stars. The lack of the communication doesn't even begin to express the difficulties I experienced with this company. Then, when they finally showed up, the mover quoted me $75 per step of my 2 story apartment. Then said "pay me $200 cash and it's fine." There were multiple instances that he tried to get more cash for reasons like above. Once my belongings were loaded up, I could not get in contact with anyone regarding the delivery date. My furniture and belongings were a month late to arrive and after many attempts to communicate with the company, never received a delivery date. After many attempts, I received my storage, the boxes were soaking wet and so crushed I had broken glassware that I marked at fragile. I will 100% use another company moving forward. Whatever this company quotes or promotes is not worth the headache
John kept me in the loop the entire time. He called me before the move to confirm the details and give me an estimate. Donald texted me during the move to update me on the progress and let me know if there were any issues. He also followed up with me after the move to make sure I was satisfied and to thank me for choosing Charter Van Lines. The move was a breeze, no drama, and if I had any questions, Michael was always there to holla at.
What great movers! They were friendly and helpful and understood when we had trouble getting the flat keys. Because their services are so good, you won't be sorry you hired them.
Would have given a fraction of a star if i could.I have used national moving companies before. None were remotely as bad as this company. They contracted the job to third party who i believed used other operators. 80% + of my stuff were severely damaged, damaged, lost. It was bad does not remotely describe how awful it was. My OLED tv screen was cracked. My glasswares, vases were shattered. My delicate lab equipments were severely damaged. Parts of my spanish furniture were missing. I can go on and on and on. I suffered thousands of dollars in damage. DID NOT RECEIVE A SINGLE CENT . DO NOT ABSOLUTELY USE THIS COMPANY. THEIR PROMISE OF WHITE GLOVE TREATMENT WAS A CRUEL JOKE.
I call customer service representative because when they came to pick up my merchandise they want to charge me more the representative didn't help me at all or work with me i told her i didn't want to speak with her i want to speak with someone else she hung up on me 4 times.i ask for my deposit back they said no.
Charter Van Lines misrepresented itself as a moving company but acted as a broker, outsourcing my household move to StreamLine and my vehicle transport to an unknown private company without notifying me. Their lack of communication could have caused significant confusion and frustration. Charter Van Lines created two documents: one for my household items and another for my vehicle. I indicated in both that I would only be available until August 20th. Despite this, they failed to coordinate between the two services, leaving me in a ridiculous situation where they expected me to be available for my car after the 20th, which directly contradicted the information in the documents. This oversight shows a complete lack of attention to detail. Charter Van Lines contacted me at the last minute on a Sunday with minimal payment options for my household items. Thankfully, the driver accepted a Walmart money order, but this was the only smooth part. I had already paid $200 upfront but still needed to receive communication regarding my vehicle. After learning their truck had broken down, I had to scramble to book another company. Only after I secured a new service did a different driver show up unannounced, forcing me to cancel the backup plan. Despite clearly stating I would not be available after August 20th, Charter Van Lines ignored this crucial information and even accused me of lying. Because of their incompetence, I had to rely on friends to receive my car. On top of that, my household goods were delayed, and Charter Van Lines tried to justify it with their 10-day delivery window. However, the company handling the actual move, StreamLine, was professional and helpful, unlike the unprofessional behavior of Charter Van Lines. Charter Van Lines is unreliable, deceptive, and fails miserably at communication. They pass work to third-party companies without informing customers and then try to cover it up. Their reviews appear suspiciously polarized, with primarily 5-star and 1-star ratings, raising questions about their authenticity. If you're looking for a reliable moving service, avoid Charter Van Lines at all costs.
I recently hired their movers for my cross-country relocation, and I was blown away by the service. Unlike other movers I've hired in the past, they offered a tailored packing solution that suited my valuables. They provided custom packing for my antique furniture and fragile items, and used high-quality materials generously thanks to which, everything arrived in top-notch condition. I cannot recommend them enough!
My experience with this company started out pretty good. They got my reservation set up quickly with Patrick and they answered any questions that I had. However, I canceled my move on the 1st of July about 3 days after I reserved it. After about a month of waiting and not seeing a refund I called them to inquire about the status of my refund and they stated that they didn't know that I wanted a refund. So then on the 30th of August they finally emailed confirming that they would refund me. However, after a week of again waiting for a refund I still had not seen anything, so I called them back. They said that the refund had been issued and that it should show up in my account within a week. Again I wait another week and I still do not see the refund. This continues for three weeks until finally they offer to just mail me a check for the refund. I gave them my address to mail it to on September 18th and again waited until the 1st of October. When I still haven't received it I called back to check on the status and they told Mee ghat they had never mailed the check for the refund when they said that they had. When I asked how to receive my refund or when I asked to be transfered to a manager they would place me on a hold and leave meon hold until I hung up. This happened multiple times. They still have not given me any way to resolve the issue duspite me sending multiple emails and calling for several weeks. I am not very happy regarding the service that I received from this company. Deffinetly wouldnt recomend using them to anyone after having this experience.
The staff was first-rate, from loading and unloading the goods to arranging them in the new condo. Despite all of our changes, Kevin was a delight to work with. He fulfilled all of our needs.
At My Good Movers, we believe peace of mind starts with verified credentials. Charter Van Lines holds all required registrations to legally operate both local and interstate moves.
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Reviews summary
Recommended based on user reviews
My experience with this company started out pretty good. They got my reservation set up quickly with Patrick and they answered any questions that I had. However, I cancel ... Read More
77 reviews
I recently hired their movers for my cross-country relocation, and I was blown away by the service. Unlike other movers I've hired in the past, they offered a tailored pa ... Read More
I was anxious since I had to relocate from TX to FL. However, these guys were incredible. They were really cordial, productive, and on time. They moved all of my stuff wi ... Read More
The moving firm stuck to the timetable even though it was tight. They arrived early and finished the relocation within the allotted time.
I had some large, awkwardly shaped furniture that I wasn't sure how to move, but these guys handled it like pros. They carefully maneuvered everything out of my old place ... Read More
Thanks to this company’s movers, my toddlers and I relocated very smoothly. At every step, they assisted me in every domain. They also helped me in setting up and reass ... Read More
William and his team were very meticulous while handling my baby's bed, sanitizing their hands, and packing supplies before using them. Many thanks!
Their assistance with unpacking and organizing the furniture was invaluable. It was such a great experience that I would recommend them to others for their move. ... Read More
Charter Van Lines is outstanding in every aspect of moving. Stephen and his team were very professional, helpful, and hardworking. They moved me from one place to another ... Read More
The staff was first-rate, from loading and unloading the goods to arranging them in the new condo. Despite all of our changes, Kevin was a delight to work with. He fulfil ... Read More
The way this business runs is just remarkable. We were nervous about moving across the country, but once we hired Charter Van Lines, we were much more at ease, and the mo ... Read More
Charter Van Lines is a fully licensed and insured moving company with a strong presence across Florida, providing trusted local, long-distance, and interstate moving services. With multiple service locations across the U.S., they help families and businesses relocate without stress — whether it’s nearby or nationwide.
As a verified mover listed on My Good Movers, Charter Van Lines actively manages its profile and engages with real customer reviews. This level of transparency builds trust and helps customers hire with confidence.
Free estimate from licensed interstate movers or call our support team anytime.
