Moving company in Boca Raton, FL
On a friend's advice, I contacted them, and I'm delighted I did. Good lines of communication were in place prior to the change.
I call customer service representative because when they came to pick up my merchandise they want to charge me more the representative didn't help me at all or work with me i told her i didn't want to speak with her i want to speak with someone else she hung up on me 4 times.i ask for my deposit back they said no.
David and Jerome were prompt and courteous, but they were also sloppy and careless. They packed and moved my things well, but they also left some of them behind. They unloaded and placed my things where I wanted them, but they also made a lot of noise and disturbed my neighbors. They were a hit and miss, depending on the situation.
Do NOT use this company for your moving needs. They are SCAMMERS!!! I called to get a quote and was unsure if I wanted to commit, they told me not to worry- I could place a deposit of $600 and could cancel at any time and receive a full refund. I signed the contact that stated the same thing. After I ended up having to cancel, they told me I would receive my refund after a week. It has now been over a month and they not only did not send my refund, they completely ghosted me and will not answer my calls or emails. This company should have their license taken away and should not be able to scam anybody else!!!
DO NOT USE THIS COMPANY!!! They lie to get your business and then subcontract it out and do not help once you have paid! I have an email from them saying best to worst case is 1-10 days for delivery but most likely 2-4 days for such an easy route….. It’s been over two weeks and they haven’t even reloaded my stuff onto the 18 wheeler that I didn’t know about! Charter said I was sharing a truck with another nearby family moving over one state from me? The trucking company tells me they have 21 BUSINESS DAYS?! I never would have signed up for that!! Today I was told another 1-5 days and of course no one at charter has answered their “customer service” line. I’ve spent an hour on hold already….. listening to Don’t worry be happy playing?!!!
Would have given a fraction of a star if i could.I have used national moving companies before. None were remotely as bad as this company. They contracted the job to third party who i believed used other operators. 80% + of my stuff were severely damaged, damaged, lost. It was bad does not remotely describe how awful it was. My OLED tv screen was cracked. My glasswares, vases were shattered. My delicate lab equipments were severely damaged. Parts of my spanish furniture were missing. I can go on and on and on. I suffered thousands of dollars in damage. DID NOT RECEIVE A SINGLE CENT . DO NOT ABSOLUTELY USE THIS COMPANY. THEIR PROMISE OF WHITE GLOVE TREATMENT WAS A CRUEL JOKE.
Even though moving can be hard, Charter Van Lines made it a lot easier. Their customer service was quick to fix problems, and the movers were trustworthy and knew what they were doing. If you're moving across the country, I think this company is great.
I just received a call from Charter Van Lines after submitting information for a quote and the representative was forceful, became upset and hung up on me because I asked if I could compare moving prices with other companies. Before hanging up he goes, "I don't even know why you're on the phone with a moving company right now." Very unprofessional!!!
Charter Van Lines misrepresented itself as a moving company but acted as a broker, outsourcing my household move to StreamLine and my vehicle transport to an unknown private company without notifying me. Their lack of communication could have caused significant confusion and frustration. Charter Van Lines created two documents: one for my household items and another for my vehicle. I indicated in both that I would only be available until August 20th. Despite this, they failed to coordinate between the two services, leaving me in a ridiculous situation where they expected me to be available for my car after the 20th, which directly contradicted the information in the documents. This oversight shows a complete lack of attention to detail. Charter Van Lines contacted me at the last minute on a Sunday with minimal payment options for my household items. Thankfully, the driver accepted a Walmart money order, but this was the only smooth part. I had already paid $200 upfront but still needed to receive communication regarding my vehicle. After learning their truck had broken down, I had to scramble to book another company. Only after I secured a new service did a different driver show up unannounced, forcing me to cancel the backup plan. Despite clearly stating I would not be available after August 20th, Charter Van Lines ignored this crucial information and even accused me of lying. Because of their incompetence, I had to rely on friends to receive my car. On top of that, my household goods were delayed, and Charter Van Lines tried to justify it with their 10-day delivery window. However, the company handling the actual move, StreamLine, was professional and helpful, unlike the unprofessional behavior of Charter Van Lines. Charter Van Lines is unreliable, deceptive, and fails miserably at communication. They pass work to third-party companies without informing customers and then try to cover it up. Their reviews appear suspiciously polarized, with primarily 5-star and 1-star ratings, raising questions about their authenticity. If you're looking for a reliable moving service, avoid Charter Van Lines at all costs.
Zero stars. The lack of the communication doesn't even begin to express the difficulties I experienced with this company. Then, when they finally showed up, the mover quoted me $75 per step of my 2 story apartment. Then said "pay me $200 cash and it's fine." There were multiple instances that he tried to get more cash for reasons like above. Once my belongings were loaded up, I could not get in contact with anyone regarding the delivery date. My furniture and belongings were a month late to arrive and after many attempts to communicate with the company, never received a delivery date. After many attempts, I received my storage, the boxes were soaking wet and so crushed I had broken glassware that I marked at fragile. I will 100% use another company moving forward. Whatever this company quotes or promotes is not worth the headache
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Reviews summary
Recommended based on user reviews
These guys were very professional and reliable. They didn’t whine or moan about how heavy my stuff was or how many stairs they had to go up and down. They just worked h ... Read More
77 reviews
They worked swiftly and efficiently, taking care not to harm any of our furniture. Additionally, they were quite patient with us while we deliberated over the best layout ... Read More
I had an amazing experience with Charter Van Lines. The crew was superb. Alexandra explained how his team would pack and relocate my belongings, putting larger stuff firs ... Read More
Do NOT use this company for your moving needs. They are SCAMMERS!!! I called to get a quote and was unsure if I wanted to commit, they told me not to worry- I could place ... Read More
On a friend's advice, I contacted them, and I'm delighted I did. Good lines of communication were in place prior to the change.
David and Jerome were prompt and courteous, but they were also sloppy and careless. They packed and moved my things well, but they also left some of them behind. They unl ... Read More
I could go on and on about how amazing it is to work with everyone involved in this company and yet fall short of doing them justice. Everyone was quite cautious about pr ... Read More
Charter Van Lines is very professional and better with my move. I am knew nothing about and never moved to another state and these company were aware that i am knew nothi ... Read More
Alex and his unit handled our sensitive artwork with extreme care. They meticulously wrapped each item in a specially crafted box to guarantee that no blemish was visible ... Read More
DO NOT USE THIS COMPANY!!! They lie to get your business and then subcontract it out and do not help once you have paid! I have an email from them saying best to worst ca ... Read More
I just wanted to say thanks for the excellent service I had from your company. The delivery guy I use adjusted his schedule to accommodate my stocking and delivery needs. ... Read More
Charter Van Lines is a fully licensed and insured moving company with a strong presence across Florida, providing trusted local, long-distance, and interstate moving services. With multiple service locations across the U.S., they help families and businesses relocate without stress — whether it’s nearby or nationwide.
As a verified mover listed on My Good Movers, Charter Van Lines actively manages its profile and engages with real customer reviews. This level of transparency builds trust and helps customers hire with confidence.
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