Moving company in Boca Raton, FL
Leaving a home after decades of life can be very emotional. It was a very respectful and patient team at the Brightside Moving Group. They helped to make a hectic day more bearable with their calm demeanor.
This company's staff helped us move into our new apartment from our 2-bedroom rental, and they did a fantastic job packing and unpacking. Our things were thoroughly packed, labeled, and delivered in top-notch condition. We highly recommend them!
I had a terrible experience with this moving company and do NOT recommend them to anyone. They moved my furniture from Charlotte to Dallas, and from start to finish the service was completely unprofessional. After everything was already loaded and delivered, they suddenly charged extra fees that were never clearly explained upfront. This felt dishonest and like a bait-and-switch. On top of that, one of my items is missing from my storage, and I still have not received it. Communication afterward was poor, and they did not take responsibility or provide a clear solution. Moving is already stressful, and this company made it much worse with surprise charges, missing items, and lack of professionalism. If you value your money, your time, and your belongings, stay far away from this company.
The movers did an outstanding job handling our furniture and delicate belongings. Everything was transported safely, and the entire process went smoothly without any unexpected issues.
My experience with this moving company was not what I expected. The overall process felt disorganized, and communication could have been much better. I was hoping for a smoother and less stressful move. Unfortunately, the service left me disappointed.
The movers showed up right on time and got started without any confusion. They kept a steady pace all morning and made sure everything was placed exactly where I wanted it.
Extreme Coercion, Deceptive Pricing, and Breach of Contract - A Moving Nightmare with Brightside Moving Group/White Room Moving and Express Movers Services Inc. ***Brightside Moving Group is the same as White Room Moving---their Licensed Moving Broker DOT and MC numbers are the same: DOT: 4139079 | MC: 1586606*** Date of Service: June 27-29, 2025 Job/Order Number: M2147272 Companies Involved: Brightside Moving Group, LLC (Broker) and Express Movers Services Inc. (Carrier) I am filing this complaint to warn other consumers about the egregious and allegedly unlawful practices of Brightside Moving Group, LLC (Broker) and Express Movers Services Inc. (Carrier) during my interstate move from Woodbridge, VA to Charlotte, NC. The nightmare began with the broker. After providing a detailed inventory, my initial binding estimate of approximately $6,000 on June 23, 2025, was drastically and inexplicably increased to over $16,000 on June 25, 2025, with no new information on my part. Due to severe time constraints, I was essentially forced under duress to accept this inflated, revised binding estimate, paying a total deposit of over $6,158.34. The unprofessional carrier service and breach of contract followed. Express Movers Services Inc. was nearly 3 hours late for the scheduled pick-up on June 28, 2025, and attempted to increase the cost again on-site. This led to a heated, recorded call with both companies, where a critical agreement was reached: the remaining $10,200 balance would be split into two payments (50% on arrival, 50% after delivery/setup). However, the coercion escalated at delivery on June 29, 2025. The carrier was 3.5 hours late for the agreed-upon delivery. Immediately upon arrival, the company manager unilaterally abrogated the 50/50 agreement and demanded FULL PAYMENT IN CASH/MONEY ORDER within 20 minutes. The manager explicitly threatened to take my property to a local storage facility if full payment was not immediately received. As a senior citizen in my 70s, I felt under extreme duress and feared losing all my possessions. My wife and I were forced to drive to multiple stores under immense pressure to obtain money orders to pay the balance in full, despite the prior agreement and prior verbal assurances that Zelle/Venmo would be accepted. In summary, this constitutes a serious Breach of Contract due to the violation of the recorded 50/50 payment agreement. It also involves Coercion/Unethical Practices through the use of explicit threats and a tight deadline to compel immediate, full payment, which is an unacceptable and potentially illegal business practice. Furthermore, there was Misrepresentation as Brightside Moving Group provided inconsistent information on accepted payment methods (Zelle/Venmo) that the carrier refused to honor, and the company showed a blatant Failure to Adhere to Agreed-Upon Timelines with significant, unannounced delays for both pick-up and delivery. I strongly urge anyone considering these companies to look elsewhere. The combination of deceptive pricing from the broker and the coercive, threatening tactics from the carrier resulted in a highly stressful and unacceptable experience.
This was my first time moving and I didn't know what to expect. I was referred to Brightside Moving Group movers by a trusted friend and their experts guided me through all the packing advice, what to expect on moving day, and the moving plan. On the actual moving day, they were efficient and made sure I was kept informed at every step. They helped me with my first move without a hitch!
I was nervous about moving day, but this team exceeded my expectations. From the first call to the final box, everything was handled with care. They wrapped my furniture, labeled boxes, and even gave tips for organizing my belongings. The truck was clean, and the movers were friendly and efficient. If you want a stress-free experience, this is the company to choose.
Our restaurant needs to move kitchen items to a new branch. The movers handled it early in the morning to avoid busy hours. They packed and loaded quickly, kept the area clean, and finished on schedule.
At My Good Movers, we believe peace of mind starts with verified credentials. Brightside Moving Group LLC holds all required registrations to legally operate both local and interstate moves.
Office working hours
No working hours are available for this company.
| Mon Monday | N/A |
| Tue Tuesday | N/A |
| Wed Wednesday | N/A |
| Thu Thursday | N/A |
| Fri Friday Today | N/A |
| Sat Saturday | N/A |
| Sun Sunday | N/A |
Reviews summary
Recommended based on user reviews
My experience with this moving company was not what I expected. The overall process felt disorganized, and communication could have been much better. I was hoping for a s ... Read More
460 reviews
Extreme Coercion, Deceptive Pricing, and Breach of Contract - A Moving Nightmare with Brightside Moving Group/White Room Moving and Express Movers Services Inc. ***Bri ... Read More
Our restaurant needs to move kitchen items to a new branch. The movers handled it early in the morning to avoid busy hours. They packed and loaded quickly, kept the area ... Read More
I had a terrible experience with this moving company and do NOT recommend them to anyone. They moved my furniture from Charlotte to Dallas, and from start to finish th ... Read More
The movers packed boxes, rolled rugs, and handled a few large appliances. They didn't rush but worked at a consistent pace all morning. It was easy to see they knew what ... Read More
My small business was relocated to another part of town. (Person Name) and his group handled every step smoothly. They coordinated with our landlord, reserved the elevato ... Read More
Brightside Moving Group LLC helped me move across town on a rainy morning. They worked straight through the weather and stayed positive the whole time, which really helpe ... Read More
I had to move my things from two different locations into one house. It took planning, but the crew managed both pickups easily. They worked quickly and didn’t miss a s ... Read More
I was nervous about moving day, but this team exceeded my expectations. From the first call to the final box, everything was handled with care. They wrapped my furniture, ... Read More
I helped my daughter move into her new college apartment last month. The movers we hired showed up early and handled everything with care. They managed stairs, boxes, and ... Read More
The movers showed up right on time and got started without any confusion. They kept a steady pace all morning and made sure everything was placed exactly where I wanted i ... Read More
Brightside Moving Group LLC is a fully licensed and insured moving company with a strong presence across Florida, providing trusted local, long-distance, and interstate moving services. With multiple service locations across the U.S., they help families and businesses relocate without stress — whether it’s nearby or nationwide.
As a verified mover listed on My Good Movers, Brightside Moving Group LLC actively manages its profile and engages with real customer reviews. This level of transparency builds trust and helps customers hire with confidence.
Free estimate from licensed interstate movers or call our support team anytime.
