Jun 19, 2024
Best Move Ever, Not Kidding.
From the first call to the last handshake, A Plus Moving & Storage provided exceptional customer service. My move coordinator was incredibly patient and answered all my questions thoroughly. The movers themselves were courteous and kept me informed throughout the entire process. They even helped disassemble and reassemble some furniture, which was a huge weight off my shoulders.
Sep 29, 2026
Perfect Movers
Surprise promotion, five weeks notice, three kids, two cats, fourteen years of accumulated life in the house in Fort Worth, TX. I called in a mild panic. Jaime answered with complete calm. Talked me through exactly what the five week timeline would look like, what I needed to do and when, what his team would handle. That roadmap gave me control back. On the day everything went as described. He even helped us find temporary cat boarding for move day itself. Arrival in Shreveport, LA was smooth. Cost $7,900. Five weeks of panic turned into a smooth transition.
Jul 04, 2024
Aweful!
If you are planning to hire movers, I would like to forewarn you of a moving company we just used that shall now be known as @the moving company from hell or the moving company with no ethics” We used A Plus moving and storage out of Miami. After googling moving companies, we were immediately contacted by one of their very “slick” salesmen, promising us things that ultimately they had no intent of delivering. My primary concern was a move from Fl to Michigan to a very rural area that could not accommodate a semi or a large truck! I was assured by the salesman that the delivery would be made in a small truck that would be able to navigate our wooded area . He even did a “Google earth” search to confirm. The contract showed that there was “no semi” availability “ The evening before the delivery I was called by the driver and my first question was “you don’t have a semi do you?” And of course he said he did have a semi! (Because he was subcontracted by A Plus & had no knowledge of what the arrangements were) He had to find a uhaul facility (40 miles away) that had a truck he could offload our furniture onto (and in the process offloaded MANY belongings of another client to us !!!! ….bring to our home and deliver them. I had to go through and identify all of the boxes and furniture items that were not mine! A Plus then charged me an extra $1000 for this! I called their “General Manager” what a joke he was! He could hardly put two sentences together @ when I asked him about waiving the additional charge because of being lied to about their service he said “who do you think you are? My mother? Why would I waive the fee? At that point I just hung up on him. To make a long story long, do yourself a favor, Run, don’t walk away from this sleazy company! I have reported them to the BBB and also left a scathing review on a movers website. If I can prevent one person from going through the misery of using A (Agony) Plus Moving and Storage out of Miami, this long posting will be worth it.
Sep 25, 2025
AWFUL
If I could give zero stars, I would. Started off getting a quote from John, who rushed me on the phone throughout the process of making the booking. He was incredibly rude and condescending when I asked a follow up question about whether or not I have to provide and pack my own boxes. I asked about if exceptions could be made for payment as they only allow credit card payments for the deposit. I was informed that money order or Zelle/cashapp were the only accepted forms of payment. Sketchy.. Their documentation also does not line up. They took 35% deposit, while their Bill of Lading says they take 25% of the total for the deposit. On Sept 18th, I signed the Bill of Lading, which states that I have three days to cancel. On September 19th, a Friday, I called David Sharp, to again discuss payment options. He informed me that I could cancel within 10 days of my move and receive my deposit in full refund. I found another company who allowed all payments to be on credit card, so I called over the weekend to cancel my services, however their customer service does not work over the weekend. I figured then that, reasonably, those three days would then be business days, as no one was available to take my call. However, when I called on Monday (which is 3 full days after I signed the contract), they informed me that I was past my three day window and refused to return my refund. They also flipped the script and informed me that now I could use a credit card for all of the payments. As if I would possibly trust them with my business again. What a joke. Everyone I spoke to, John, David and Rita were all incredibly condescending and unprofessional, speaking over me and very obviously not caring about their customers. Save your time and money, I am soooo glad that I did not go through with booking as I cannot imagine how they handle someone's property if they can't even professionally manage a conversation.
Oct 08, 2026
The Worst Moving Experiance Ever
I personally had the worst experience in my life time with A Plus Moving & Storage from the moment they showed up at my door. The driver had a terrible attitude when he walked in the door and even the loading crew brought it up how the driver treated them. The loading crew was very good packing our contents but they told me that they are independent, The unloading crew was the worst I've ever experienced. My furniture arrived with several being damaged. I sent photos of the damaged furniture, including the mirrior on our curio cabinet which I told the Company that I got an estimate for the mirrior and it was $500.00 and they offered me $150.00. I said to the lady I was speaking to that doesn't even cover the mirror and what about all the other damaged furniture and she said she would talk to whoever she has to get approval from and she came back with an offer to settle for $350.00. I told her that didn't even cover the damaged mirror in the curio cabinet and her reply was they delivered my furniture in two days and I asked what that has to do with the furniture damages and she said it was a quick delivery and less items get damaged....There were several pieces of furniture that were damaged including dressers, tables, headboards, The people that I originally spoke with wouldn't return any of my calls the day of the move but I did hear from a guy that was rude on the phone to myself and my wife. My wife tried to explain to him about our issues we were having with the move and he told my wife that the driver said that we were rude...I guess he believed the driver over what we were explaining. In my opinion from the experience my wife and I had, I wouldn't use this company for anything, I won't recommend them to any Friends or Family because I wouldn't want them to experience what I did. If I could...I would have given A Plus Moving & Storage a "ZERO"!!!
Sep 30, 2026
Fantastic Movers
Both doctors with unpredictable schedules. We needed a company that could work around us rather than the other way around leaving Eden Prairie, MN. When Jaime said just tell me your constraints and I will build the plan around them, I knew we were in good hands. Confirmed the schedule twice in the week before, accommodated a last minute start time shift when my wife got called in for an early surgery, ran the entire day without needing either of us present for more than about thirty minutes total. Text updates throughout. Everything delivered perfectly to Chestnut Hill, MA. Total $10,900.
Oct 06, 2026
Excellent
Moving at the same time our youngest was leaving for college. Two enormous transitions happening simultaneously from New Brunswick, NJ. Packing up our child's room felt different from packing up everything else. John noticed the emotion in my face when the crew started on that room. Quietly reassigned it to himself and his most careful crew member. The two of them handled every item with the care the moment deserved. Room arrived perfectly in Knoxville, TN. He even helped us set it up as a guest room that still felt like it could be his when he came home. Cost $9,900. Sensitivity to the emotional layers of a move is rare and wonderful.
Oct 01, 2025
Broken agreements
If I could put 0 stars I would. Stay far away from this company. Quote went up over $4,9XX to over $8,2XX, items broke, NOTHING as promised. Only sent 2 people (promised 4). And 2 of the laziest people. They did not do one thing for the first 2 hours. The main guy, Angel, spent the time on his phone talking to a phone company and his wife/girlfriend. What was supposed to be a one day pack/load (we packed 65% of the items even though we ordered a full pack) took 2 days. The second day, again they did nothing for the first 2 hours. Also, they could not even ship all the items as promised. I was forced to sell an item due to their lies. Then, Philip had the audacity to blame me stating my expectations were unreasonable. No, my expectations were exactly what I was promised from COREY at the time I gave a deposit. SHAME on Corey and Philip. This whole thing felt like a bate and switch scam. Also, not one time during the reservation process did anyone mention final payment had to be Cash or a Post Office, yes Post Office, money order. They had us over the flame knowing we had to be out of the home. A complaint has been filed with the BBB. It was that bad. In my opinion, their actions should borderline criminal. I'm sure their response to this will be aggressive and false. Of which, I will not reply. I strongly advise to find another company. Honesty and integrity are huge, of which, they have none.
Sep 15, 2024
I really upset with their service.
I am very disappointed with A Plus Moving & Storage, my initial quote was $2000 but later on they charged me near $4000. We don't get proper response and had similar problem what others reviewers mentioned. I really upset with their service.
Jul 13, 2026
Brilliant Job
My husband was unexpectedly laid off right before our planned move from Katy, TX to Lorton, VA, which meant our budget became much tighter than expected. I called A Plus Moving and Storage and was honest about our situation. Philip didn't just offer sympathy — he proactively looked at our inventory, suggested where we could trim services without sacrificing protection of our most valuable items, and rebuilt the quote around our revised budget. He never once made us feel embarrassed about the change in circumstances. The move was executed perfectly within the new budget. Our final cost was $7,400, down significantly from the original quote, with no reduction in professionalism or care. Philip treated us with dignity throughout. That means more than I can express. A Plus Moving and Storage is a company with real values.
