Sep 21, 2026
Brilliant Job!!
Significant collection of vintage and exotic musical instruments. 1930s upright bass, several pre war guitars, two vintage keyboard instruments, collection of world percussion instruments from various countries. These are not just instruments. They are cultural artifacts with irreplaceable value leaving Phoenix, AZ. Required a company willing to treat them that way. Philip consulted with a vintage instrument specialist before the move and built specific handling protocols for each piece. Pre war guitars humidity monitored during transport. Vintage bass cradled in custom foam. World percussion instruments individually wrapped and cataloged. Every single piece arrived in perfect condition in Lyons, IL. Cost $14,300. Dedication to protecting what is irreplaceable is extraordinary.
Jun 06, 2024
Not one thing was broken
This service team wasn't just packing artists, they were Tetris masters! They maximized every inch of space in the truck, saving me money and ensuring everything arrived safely.
Jul 13, 2026
Brilliant Job
My husband was unexpectedly laid off right before our planned move from Katy, TX to Lorton, VA, which meant our budget became much tighter than expected. I called A Plus Moving and Storage and was honest about our situation. Philip didn't just offer sympathy — he proactively looked at our inventory, suggested where we could trim services without sacrificing protection of our most valuable items, and rebuilt the quote around our revised budget. He never once made us feel embarrassed about the change in circumstances. The move was executed perfectly within the new budget. Our final cost was $7,400, down significantly from the original quote, with no reduction in professionalism or care. Philip treated us with dignity throughout. That means more than I can express. A Plus Moving and Storage is a company with real values.
Oct 05, 2026
Well Done!!
Needed to combine the main move with a stop to pick up furniture from my wife's parents. They were giving us pieces they no longer needed. Philip built the route stop into the plan leaving Austin, TX, adjusted truck capacity for the additional items, and handled the elderly couple at the pickup with remarkable warmth and patience. My in laws were so touched by how he and the crew treated their belongings that they asked for his card for when they eventually need to downsize. That kind of impression on people who were not even paying customers tells you everything about character. Everything settled well in Santa Fe, NM. Total for the combined move $11,200.
Oct 01, 2025
Broken agreements
If I could put 0 stars I would. Stay far away from this company. Quote went up over $4,9XX to over $8,2XX, items broke, NOTHING as promised. Only sent 2 people (promised 4). And 2 of the laziest people. They did not do one thing for the first 2 hours. The main guy, Angel, spent the time on his phone talking to a phone company and his wife/girlfriend. What was supposed to be a one day pack/load (we packed 65% of the items even though we ordered a full pack) took 2 days. The second day, again they did nothing for the first 2 hours. Also, they could not even ship all the items as promised. I was forced to sell an item due to their lies. Then, Philip had the audacity to blame me stating my expectations were unreasonable. No, my expectations were exactly what I was promised from COREY at the time I gave a deposit. SHAME on Corey and Philip. This whole thing felt like a bate and switch scam. Also, not one time during the reservation process did anyone mention final payment had to be Cash or a Post Office, yes Post Office, money order. They had us over the flame knowing we had to be out of the home. A complaint has been filed with the BBB. It was that bad. In my opinion, their actions should borderline criminal. I'm sure their response to this will be aggressive and false. Of which, I will not reply. I strongly advise to find another company. Honesty and integrity are huge, of which, they have none.
Jun 19, 2024
Best Move Ever, Not Kidding.
From the first call to the last handshake, A Plus Moving & Storage provided exceptional customer service. My move coordinator was incredibly patient and answered all my questions thoroughly. The movers themselves were courteous and kept me informed throughout the entire process. They even helped disassemble and reassemble some furniture, which was a huge weight off my shoulders.
Sep 23, 2026
Thumbs Ups
Multi generational household. My parents, my wife and me, and our two teenagers, all sharing a large home in Las Cruces, NM that we were splitting into two separate households. Genuinely complex. Needed to divide shared belongings fairly, keep certain sentimental items clearly attributed, and deliver to two different addresses on the same day in Largo, FL. John created a detailed split plan. Every shared item pre labeled with its destination household before moving day. Trucks staged at the two delivery addresses in sequence and the crew never mixed a single item. Both households set up the same evening. My parents in their new place, we in ours, and nobody argued about the coffee table. Cost for the full two destination move $10,200. Made an inherently complicated family situation completely clean.
Jul 04, 2024
Aweful!
If you are planning to hire movers, I would like to forewarn you of a moving company we just used that shall now be known as @the moving company from hell or the moving company with no ethics” We used A Plus moving and storage out of Miami. After googling moving companies, we were immediately contacted by one of their very “slick” salesmen, promising us things that ultimately they had no intent of delivering. My primary concern was a move from Fl to Michigan to a very rural area that could not accommodate a semi or a large truck! I was assured by the salesman that the delivery would be made in a small truck that would be able to navigate our wooded area . He even did a “Google earth” search to confirm. The contract showed that there was “no semi” availability “ The evening before the delivery I was called by the driver and my first question was “you don’t have a semi do you?” And of course he said he did have a semi! (Because he was subcontracted by A Plus & had no knowledge of what the arrangements were) He had to find a uhaul facility (40 miles away) that had a truck he could offload our furniture onto (and in the process offloaded MANY belongings of another client to us !!!! ….bring to our home and deliver them. I had to go through and identify all of the boxes and furniture items that were not mine! A Plus then charged me an extra $1000 for this! I called their “General Manager” what a joke he was! He could hardly put two sentences together @ when I asked him about waiving the additional charge because of being lied to about their service he said “who do you think you are? My mother? Why would I waive the fee? At that point I just hung up on him. To make a long story long, do yourself a favor, Run, don’t walk away from this sleazy company! I have reported them to the BBB and also left a scathing review on a movers website. If I can prevent one person from going through the misery of using A (Agony) Plus Moving and Storage out of Miami, this long posting will be worth it.
Sep 25, 2025
AWFUL
If I could give zero stars, I would. Started off getting a quote from John, who rushed me on the phone throughout the process of making the booking. He was incredibly rude and condescending when I asked a follow up question about whether or not I have to provide and pack my own boxes. I asked about if exceptions could be made for payment as they only allow credit card payments for the deposit. I was informed that money order or Zelle/cashapp were the only accepted forms of payment. Sketchy.. Their documentation also does not line up. They took 35% deposit, while their Bill of Lading says they take 25% of the total for the deposit. On Sept 18th, I signed the Bill of Lading, which states that I have three days to cancel. On September 19th, a Friday, I called David Sharp, to again discuss payment options. He informed me that I could cancel within 10 days of my move and receive my deposit in full refund. I found another company who allowed all payments to be on credit card, so I called over the weekend to cancel my services, however their customer service does not work over the weekend. I figured then that, reasonably, those three days would then be business days, as no one was available to take my call. However, when I called on Monday (which is 3 full days after I signed the contract), they informed me that I was past my three day window and refused to return my refund. They also flipped the script and informed me that now I could use a credit card for all of the payments. As if I would possibly trust them with my business again. What a joke. Everyone I spoke to, John, David and Rita were all incredibly condescending and unprofessional, speaking over me and very obviously not caring about their customers. Save your time and money, I am soooo glad that I did not go through with booking as I cannot imagine how they handle someone's property if they can't even professionally manage a conversation.
Sep 15, 2024
I really upset with their service.
I am very disappointed with A Plus Moving & Storage, my initial quote was $2000 but later on they charged me near $4000. We don't get proper response and had similar problem what others reviewers mentioned. I really upset with their service.
