How to cancel a paid program
By MGM Editorial Team
Last updated
You can cancel any paid program at any time in your dashboard, or by emailing [email protected].
What happens when you cancel
- The program stays active until the end of the current billing period, then it stops. You are not charged any fixed fee after that.
- If you paid in advance for a longer term (yearly Premium, or Featured Partner for 3, 6 or 12 months), the program stays active until the end of that term. We don’t refund unused months.
- Stop new paid leads straight away. In the Lead Program, Featured Partner and Sponsored Ads, you can stop new paid leads at any time, in your dashboard or by email. From that moment we send you no new paid leads and you aren’t charged for leads delivered after we get your request. Leads delivered before then are still payable.
- If a program has a minimum term or commitment, we show it to you before you buy.
- Featured Partner, Sponsored Ads, the Lead Program and state add-ons need Premium. If Premium ends, they end at the same time.
- We don’t give part refunds for the rest of a billing period, except where the law requires it or our Refund & Credit Policy says so.
- Your Basic listing and your reviews stay as they are.
Apart from stopping new paid leads, only My Good Movers can end a paid program before the end of the billing period, for example if your registration becomes inactive or you break our rules.
Full details: Terms for Moving Companies · Refund & Credit Policy for Moving Companies
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