Cobra Van Lines LLC

Exceptional help in moving very heavy sectionals to my daughter’s home. They were very thorough and efficient. We appreciated that they wrapped the furniture in blanket ... Read More Exceptional help in moving very heavy sectionals to my daughter’s home. They were very thorough and efficient. We appreciated that they wrapped the furniture in blankets and shrink wrap. They were very careful with the items. The motto is true, “movers who care” we have recommended Bronze Star Moving to others and will continue to do so. Thank you again

When my toddler started crying mid-move, one of the movers helped distract her with a silly game while the rest kept working. It was such a thoughtful gesture! Cobra Van ... Read More When my toddler started crying mid-move, one of the movers helped distract her with a silly game while the rest kept working. It was such a thoughtful gesture! Cobra Van Lines LLC doesn’t just move your things—they care about the people behind the boxes. Truly a top-notch company!

I hired Cobra Van Lines LLC for an office move, and they knocked it out of the park. The team disassembled and reassembled furniture, handled all the heavy lifting, and e ... Read More I hired Cobra Van Lines LLC for an office move, and they knocked it out of the park. The team disassembled and reassembled furniture, handled all the heavy lifting, and even set up my office exactly how I wanted it. Their professionalism and efficiency saved me so much downtime. Highly recommend for businesses!

What stood out most was how kind and considerate the team was. They took extra care with my grandmother’s antiques, making sure everything was wrapped and secured. Thei ... Read More What stood out most was how kind and considerate the team was. They took extra care with my grandmother’s antiques, making sure everything was wrapped and secured. Their attention to detail and personal touch meant so much to me. Thank you for going above and beyond!

I had a highly disappointing experience with Cobra Van Lines. The company did not adhere to the promised time window for pickup, arriving several hours later than initial ... Read More I had a highly disappointing experience with Cobra Van Lines. The company did not adhere to the promised time window for pickup, arriving several hours later than initially scheduled. Once the movers began loading my items, I was informed by the driver that the load exceeded the initial estimate, resulting in an additional charge of nearly $800. When I questioned this unexpected increase, the driver explained that he could not assess the space requirements until after loading began. Upon reviewing the contract, I referenced the Federal Motor Carrier Safety Administration's regulations, which state that without a new binding estimate in writing, the original price should remain in effect. When I raised this, the driver became defensive and threatened to unload the truck. I informed him this would be a violation of federal regulations, especially since a third of my items had already been loaded. After some back-and-forth, the driver reduced the charges but claimed that fuel costs prevented any further reduction. Despite my confusion, I felt pressured to sign the contract, as my flight the next day left me with no other option. Originally, I was given an estimated delivery window of 5 days, with the earliest date set as 10/20. However, my items were not delivered until 27-28 calendar days later, far beyond the expected timeframe. Throughout this delay, Cobra Van Lines was unresponsive, failing to provide updates or return calls as promised. When I finally spoke to a customer service representative, Mercedes, she was unhelpful and dismissive, providing no satisfactory answers to basic inquiries, such as the company’s ownership or licensing details. On 11/22, I received an email stating that my items would arrive on Sunday, 11/24, between 8-10 am, but that a shuttle service would be required at an additional $450. This was perplexing, as the original contract specified that a semi-truck could make the delivery, and my wife had confirmed this with the company. When the delivery day arrived, I waited for hours, only to receive a call around 3 pm from the driver, Gio, who informed me that his truck had broken down and that he would not be able to deliver until Wednesday. It was frustrating that this information wasn’t provided earlier. When the delivery finally occurred, the truck was a 27-foot box truck—ample in size, clearly able to handle a semi-truck delivery. Additionally, my items, which had been packed in durable Home Depot bins, arrived in poor condition—scuffed, dirty, and with zip ties cut off, suggesting a lack of care during handling. Overall, Cobra Van Lines provided a poor service, with significant delays, unexpected charges, lack of communication, and mishandling of my belongings. I would not recommend this company based on my experience. They acknowledged the fraudulent charge for the shuttle service and agreed to refund it. However, due to the overall terrible service, I requested a full refund. Miranda in customer service promised to check with the owners, but I haven't heard back since 11/29, despite sending multiple follow-up emails to their main address. To make matters worse, I received items that aren't mine, including a 60-inch TCL TV registered to a Taylorbking97@gmail.com. This is a complete nightmare. Terrible company with awful customer service—DO NOT waste your time or money! – THEY HAVE NOT RETURNED ANY CORRESPONDENCE FROM ME

Moving across the country is no small task, but Cobra Van Lines LLC made it feel effortless. ****** kept me updated throughout the journey, and everything arrived on sche ... Read More Moving across the country is no small task, but Cobra Van Lines LLC made it feel effortless. ****** kept me updated throughout the journey, and everything arrived on schedule and in perfect condition. I was especially impressed with how they handled my fragile items. Five stars isn’t enough!

What a pleasurable move. They were on time, efficient, personable and polite. They took gentle care in moving our possessions and were very accommodating in our requests. ... Read More What a pleasurable move. They were on time, efficient, personable and polite. They took gentle care in moving our possessions and were very accommodating in our requests. You could not ask for a better moving experience. Thank you gentleman. Thank you too for the golf tip.

This is the 3rd time we've used this company. Great job by the team that we had. Very courteous and professional and pleasant to work with. Job well done and will absolut ... Read More This is the 3rd time we've used this company. Great job by the team that we had. Very courteous and professional and pleasant to work with. Job well done and will absolutely use again.

Our movers faced many challenges. Snow covered roads. But yet they came through for us. Didn’t leave until we were satisfied! Our move cost less than quoted, and was ba ... Read More Our movers faced many challenges. Snow covered roads. But yet they came through for us. Didn’t leave until we were satisfied! Our move cost less than quoted, and was based on weight and mileage. I would use them again.

The men on the moving team were all very professional and careful with our items and our home. They took great care not to damage one of the more challenging pieces, and ... Read More The men on the moving team were all very professional and careful with our items and our home. They took great care not to damage one of the more challenging pieces, and the move went great. This is the second time using this company, and I’ve had great experiences both times. The office staff have been great to deal with as well. Thank you!