Uhaul

I can't speak for the company, but I can for the people. I had a bad blowout on the 17 on my company's trailer. The jack and lug wrench were missing from our truck, and I ... Read More I can't speak for the company, but I can for the people. I had a bad blowout on the 17 on my company's trailer. The jack and lug wrench were missing from our truck, and I had to pull in to Uhaul's parking lot for a safe place to stop on an absolutely destroyed tire. Even though it was after hours, Mike the manager as well as Travis both helped me out, on their own time and out of the kindness of their hearts. They helped me get the trailer jacked up and got the lug nuts off with an impact, and had the tire swapped in mere minutes. I'd only asked to borrow a jack and wrench for a task that would've taken me 10-20 by myself (the lugs were on there pretty tight!) The enthusiasm and personability of these guys was so amazing, I'd consider driving specifically to this location just to have a pleasant rental experience with them. I'm not joking when I say this was some of the best customer service I've experienced in a decade. UHaul is lucky to have employees like this, just one interaction with them is a shining light on the company as a whole, and if my own business needed employees at the moment, I'd absolutely want to poach them haha! Words cannot express my gratitute, my happiness with the interaction, or my pleasure with these guys' attitudes. UHaul is lucky to have Mike and Travis as employees and I wouldn't hesitate to send customers specifically to this store knowing that if these guys took care of customers half as good as they do for strangers, this location would get nothing but fantastic, excellent feedback!

The moving guys were great and cheerful and friendly. They were professional and working with Dylan they made a great team. All our furniture arrived safely in two 26-foo ... Read More The moving guys were great and cheerful and friendly. They were professional and working with Dylan they made a great team. All our furniture arrived safely in two 26-foot trucks. The administration however was flawed from the beginning when they failed to estimate our move accurately and there was a delay with adding on a second truck and three extra guys. I want to stress the positive with saying how great the guys worked and followed instructions. Again, workers are the best. The upper management needs to be better at their job and get an estimator out to the property so they can all be prepared. It has been a pleasure to work with All My Sons workers and furniture movers.

They were absolutely great at this location. Corporate U-Haul messed up my reservation but the crew took great care of me and had me on the road in no time. One of the be ... Read More They were absolutely great at this location. Corporate U-Haul messed up my reservation but the crew took great care of me and had me on the road in no time. One of the best customer service experiences of my life.

The other reviews are correct- I’ve used uhaul many times over the years all over the country. This location is impossible to deal with. No one cares. ... Read More The other reviews are correct- I’ve used uhaul many times over the years all over the country. This location is impossible to deal with. No one cares.

It hard to believe that data collection is so important to your company that I have to give you data that you sell in order to pay you money to rent a trailer. I should n ... Read More It hard to believe that data collection is so important to your company that I have to give you data that you sell in order to pay you money to rent a trailer. I should not have to provide you with a personal contact to rent a trailer. I’ll buy a trailer before I ever rent anything from your company again.

With each opportunity that I have visited this location the staff of Ms.Lopez always greets me and others who arrive with kindness and an desire to help you accomplish th ... Read More With each opportunity that I have visited this location the staff of Ms.Lopez always greets me and others who arrive with kindness and an desire to help you accomplish the task that you have before you. They always get it right for me Thank you !!!!

The worst customer service in their stores. HORRIBLE. They do not care about their customers. I rent all the time and it just gets worse. The worst customer service in their stores. HORRIBLE. They do not care about their customers. I rent all the time and it just gets worse.

I've always had good service here. I have a storage here for over a year. Convenient and always clean. Nice bathroom too. I've always had good service here. I have a storage here for over a year. Convenient and always clean. Nice bathroom too.

We had a wonderful experience with Leah.. she was so professional and helpful. We were hooked up and ready to go in no time at all. The whole process was simple. ... Read More We had a wonderful experience with Leah.. she was so professional and helpful. We were hooked up and ready to go in no time at all. The whole process was simple.

We didn't have a reservation, but staff were very friendly and helpful in finding a suitable truck for the day. The gas on the truck didn't match the rental record, but I ... Read More We didn't have a reservation, but staff were very friendly and helpful in finding a suitable truck for the day. The gas on the truck didn't match the rental record, but I was able to take a picture using the checklist link and they accepted it upon return.