Safeway Moving Inc

I called this company just 48 hours before my scheduled move due to an emergency, and they came through! The movers arrived promptly and handled the entire packing proces ... Read More I called this company just 48 hours before my scheduled move due to an emergency, and they came through! The movers arrived promptly and handled the entire packing process swiftly without compromising the care of my fragile items. Every box was neatly labeled, and they completed the job ahead of time, which was great. I cannot recommend them enough!

June 10th is when this nightmare began. I inquired about a quote to move from Florida to Tennessee. I spoke with "Eric". He said everything I wanted to hear. Competit ... Read More June 10th is when this nightmare began. I inquired about a quote to move from Florida to Tennessee. I spoke with "Eric". He said everything I wanted to hear. Competitive pricing, pickup date would be on the weekend that I wanted (8/24 or 8/25) and delivery date would be immediate with first option for 8/27. So, I signed up. And I really wish that I hadn't!! Communication was horrible. Maria was my "Moving Coordinator" and was not alot of help. There was no good notice before pickup or delivery. When they did finally (last minute) reach out to me to notify me of pickup date, they said 8/26. I told them that this was never an option! I had been told the weekend, NOT Monday! I had utilities being cut off etc. They were not empathetic. The movers arrive on Monday and the driver couldn't speak English. it took 5 hours for them to load up my 50ish boxes, two mattresses and a bed. My stuff is taken away and we head out to Tennessee. On the way up, I call Safeway to check on my delivery date. Just an fyi... they have phone numbers saved and will ignore you when you call. I was left on hold for over 20 minutes multiple times. When they do finally talk to you....you are given NO answers and always a promise to call back which NEVER happens. Finally, I was told that 8/27 was not possible for delivery date and that it would be 3-10 days. After calling repeatedly to get a delivery date, they tell me it will be Friday or Saturday. I tell them that I need it to be Saturday. I never received a confirmation. Friday came and went, no movers. Saturday came and went, no movers. I called twice from my number and no one answered. I finally called from my daughter's phone and they answered. I was told that they couldn't tell me when the movers would arrive. Later that day (Saturday) the driver texts me and tells me that he will be delivering on Sunday. SUNDAY???? Again... this was never supposed to be an option. The movers show up and it ends up being ONE guy (the driver). He unloaded all of our stuff alone. I felt sorry for him. He was actually a delight. Broken English again but at least we could communicate and he was friendly, unlike the pickup driver. Some of our boxes were wet. A picture was warped, and some of our items smelled bad. Long story short.... 13 days after pickup (well beyond the 3-10 days), I received my belongings. So.... If you are moving and want to have zero communication with the people that have your belongings in their possession, if you want to wait two weeks to finally get it, if you want it to smelly, wet and damaged, and if you want a stressful long distance move to be even more stressful.... this is the company for you. I relayed to this company that they made this experience HELL for me and that I will NEVER refer anyone to them. If you are wondering if they cared.... they did not. Honestly, I believe this company should be reported to the BBB. They overcharge, lie to and ignore you. If there is ever a next time, I will rent a U-Haul and ensure that my belongings arrive safely WITH me! This company is by far the worst experience that I have had with ANY service. I am sick to my stomach when I think about the money I spent just to be mistreated by them.

Joseph and his team of 3 handled my fragile items with special care. Each item was carefully padded and packed from every corner. The crew also made to pad the insides of ... Read More Joseph and his team of 3 handled my fragile items with special care. Each item was carefully padded and packed from every corner. The crew also made to pad the insides of the cartons and boxes with thick fabric cloth for extra protection. Thanks to all the protective measures they took, all my possessions arrived in one piece. I am grateful beyond measure to them!

I’ve moved interstate and intrastate many times and Safeway Moving definitively takes the cake as the most incompetent moving company I’ve ever worked with. Not only ... Read More I’ve moved interstate and intrastate many times and Safeway Moving definitively takes the cake as the most incompetent moving company I’ve ever worked with. Not only did they irreparably damage my expensive dining room table, they completely lost my patio table, 1 night stand (out of a set of 2), and half a trundle bed (inexplicably delivered literally half the bed frame). They also lost several boxes of odds & ends. When these issues were addressed with the delivery team they just shrugged in apathy. When addressed with corporate, it was more apathy and I was directed to file a claim through a third party service provider that will take at least 120 days to address any issues, at which time Safeway will assuredly try to lowball me on a settlement and kick the can down the road as long as they’re legally able. This organization represents everything wrong with the moving industry. Save yourself a big headache and a lot of money and literally book with any other moving company. It can’t possibly be worse than these inept troglodytes.

I have nothing but good things to say about Safeway Moving Inc. I hired their movers on a coworker’s recommendation and it was worth it. The hospitality and professiona ... Read More I have nothing but good things to say about Safeway Moving Inc. I hired their movers on a coworker’s recommendation and it was worth it. The hospitality and professionalism their staff showed me absolutely sets them apart from the rest. Plus, the move was handled expertly by the movers too. I cannot recommend them enough!

Spectacular experience with the movers from here! Packing, loading, and delivery were all handled perfectly by the crew. Plus, the total cost of the move turned out to be ... Read More Spectacular experience with the movers from here! Packing, loading, and delivery were all handled perfectly by the crew. Plus, the total cost of the move turned out to be lesser than the estimated rate! Couldn’t be more thankful!

From the initial phone conversation until the last box packed, the service I received was excellent. The crew that relocated the bookstore's headquarters was prompt, care ... Read More From the initial phone conversation until the last box packed, the service I received was excellent. The crew that relocated the bookstore's headquarters was prompt, careful, and easy to communicate with. incredibly ambiguous.

Joseph crew did an outstanding job handling our electrical appliances. They packed everything securely and ensured safe transport with quality packing materials. We were ... Read More Joseph crew did an outstanding job handling our electrical appliances. They packed everything securely and ensured safe transport with quality packing materials. We were thrilled to receive everything intact. In case we ever require their assistance again, we would hire them again in a heartbeat!

They came in, assessed what needed to be packed and moved, and got to work without breaking anything. When I asked them to move some extra furniture, they did so without ... Read More They came in, assessed what needed to be packed and moved, and got to work without breaking anything. When I asked them to move some extra furniture, they did so without question or hesitation. If you need dependable workers who can finish projects on time, this is the company to hire.

What a fantastic experience! The people who helped me move were all friendly and efficient; they got the job done fast and carefully, and the boxes were unpacked in no ti ... Read More What a fantastic experience! The people who helped me move were all friendly and efficient; they got the job done fast and carefully, and the boxes were unpacked in no time.