Safeway Moving Inc

I would highly advise not using Safeway Moving Inc. I hired Safeway knowing they were veteran owned and I come from a veteran family, and when I made the initial contact ... Read More I would highly advise not using Safeway Moving Inc. I hired Safeway knowing they were veteran owned and I come from a veteran family, and when I made the initial contact they seemed very nice over the phone and didn't harass me with constant phone calls, texts and emails like other companies did. However, I deeply regret hiring them for my cross country move for several reasons detailed below: 1. Their communication is great in the beginning, and then severely drops off as you get closer to your move and while they are transporting your stuff. I would have to call and text my main contact several times before getting a response, whereas in the beginning she was very responsive. I finally gave up and started calling the main line, often waiting on hold for at least a half hour each time. 2. They are not a direct moving company, they are a brokerage firm that contracts out to smaller movers. So you don't actually know who is moving your stuff. And it requires so many lines of communication where there is a lot of breakdown. 3. You won't know when you're stuff is arriving until 1-2 days beforehand which is very hard to plan ahead. I'm not even sure if they were planning to call me, as I called stating that my apartment complex was getting increasingly frustrated with us not knowing when they would need to reserve the loading dock. They suddenly told me they would be there the following evening. 4. Their communication amongst each other is terrible. I was told our movers were coming on a Friday afternoon for pickup. I get a phone call Thursday afternoon with the movers asking if they could come in an hour instead, I declined stating we weren't ready. They then said they would come Friday morning. For delivery, they wanted to come at 3pm on a Sunday, in which I informed them that the loading dock at our complex was already booked and they wouldn't be able to come until after 5pm. I get a call Sunday morning at 7:30am stating they will be there at 3:30pm, yet again, I had to inform them that that would not be a possibility. 5. Multiple items of ours were broken and boxes were in terrible shape. We also were missing shelves to our bookcase and a glass sheet that went over our desk was broken into pieces. See photos attached to this review. 6. One of the movers who came for the drop off was constantly referencing a tip. Upon arrival, before even unloading our stuff, he says "So are you guys planning on tipping before or after we're done?" My husband and I were both dumbfounded at the gall of this man. Later, when we discovered the broken sheet of glass, my husband overheard the same man say "Well looks like we're not getting tipped now". We ended up tipping, mostly because the other guys were good and we didn't want to punish the others for this one person's immature behavior. In short, I sincerely regret hiring this company for my move. My father who is a veteran himself would be ashamed that a veteran owned company treats its customers this way. Perhaps they can take a lesson from another veteran owned company, USAA, who is well known for treating its customers right. If you are looking to hire a moving company, I highly encourage you to look into a direct moving company, and do your research into moving brokers.

Each member of the moving team exemplified the best traits of an excellent worker, including politeness, respect for seniors, and care in handling fragile items. To make ... Read More Each member of the moving team exemplified the best traits of an excellent worker, including politeness, respect for seniors, and care in handling fragile items. To make sure my move goes off without a hitch, I'm willing to do whatever it takes.

The guys have my utmost respect for making what should have been a very difficult move look easy. They spared no effort to guarantee the safe transport of our belongings ... Read More The guys have my utmost respect for making what should have been a very difficult move look easy. They spared no effort to guarantee the safe transport of our belongings to the new place.

This company was very difficult to deal with. My furniture was 10 days late. No phone calls were returned and most texts ignored. They didn’t have records of my payment ... Read More This company was very difficult to deal with. My furniture was 10 days late. No phone calls were returned and most texts ignored. They didn’t have records of my payments. Upon arrival the movers said I owed more money than I did. My moving coordinator wouldn’t return my calls. I eventually had to find my receipts. Unacceptable. It felt like a scam to get more money from me. Worst customer service ever!!! Companies MUST do better. All my concerns were met with minimal concern and that was IF I ever got to speak to anyone. I would never recommend this company to anyone for their cross country move.

The Safeway Moving Inc staff did an excellent job, showing up on time and doing the job quickly. They carefully arranged my belongings in the room I had ordered. You shou ... Read More The Safeway Moving Inc staff did an excellent job, showing up on time and doing the job quickly. They carefully arranged my belongings in the room I had ordered. You should definitely put them to use.

We hired them for a move and they did a great job! They navigated a big couch down tricky stairs in our townhome with no damage. They moved everything quickly and careful ... Read More We hired them for a move and they did a great job! They navigated a big couch down tricky stairs in our townhome with no damage. They moved everything quickly and carefully, finishing much earlier than expected. I recommend them for anyone looking for efficient and friendly movers.

It was an adventure leaving my third-floor apartment, but the real challenge came when I saw the large sofa set that needed to carry down a steep stairway. Get ready for ... Read More It was an adventure leaving my third-floor apartment, but the real challenge came when I saw the large sofa set that needed to carry down a steep stairway. Get ready for the magicians James and John from Safeway Moving Inc to arrive! Don't lose your composure if you are moving and find yourself in an awkward position. Just call Safeway Moving Inc.

The archive storage from Safeway Moving Inc has been a total game-changer for my company's docs. Their place is always clean and well-organized, so I know my stuff is saf ... Read More The archive storage from Safeway Moving Inc has been a total game-changer for my company's docs. Their place is always clean and well-organized, so I know my stuff is safe for the long run.

I go to this company for even the tiniest shifting help I am up to; their workers are now like friends and are the masters of their work. Highly recommended. ... Read More I go to this company for even the tiniest shifting help I am up to; their workers are now like friends and are the masters of their work. Highly recommended.

If you want a stress-free move, get in touch with the packing specialists! They had no trouble with the packaging. If you want a stress-free move, get in touch with the packing specialists! They had no trouble with the packaging.