Hire A Helper

After having our move which is already a stressful time this company made it even worse. I was screwed out of money and the company has refused to make it right, after be ... Read More After having our move which is already a stressful time this company made it even worse. I was screwed out of money and the company has refused to make it right, after being a loyal customer for years I will use other brokers from now on.

I used Hire A Helper to help with the loading and unloading of my trailer. The loaders were amazing. Everything was carefully loaded not one item was scratched, broken, o ... Read More I used Hire A Helper to help with the loading and unloading of my trailer. The loaders were amazing. Everything was carefully loaded not one item was scratched, broken, or damaged. Unloading was done by another company. Extremely careful. Everything that needed to be assembled was. Boxes were put in their designated areas. I am beyond thrilled with this service.

Even with the platform having a policy of movers having a one hour window to show up, neither of my movers were able to make that window. The first company showed up with ... Read More Even with the platform having a policy of movers having a one hour window to show up, neither of my movers were able to make that window. The first company showed up with one guy right at the time limit and the second guy showing up 23 minutes later. The other company did not show up until 1.5 hours after the one hour grace period! They only did an hour of work because I had already unloaded half the truck by myself. I paid for 3 hours, they only worked for one hour. I had to pay for two because the platform only allows the client to add or subtract one hour from the initial order.

Hire A Helper was absolutely useless when I had issues with the movers. Their claims department was unreachable and never contacted me even after multiple promises from c ... Read More Hire A Helper was absolutely useless when I had issues with the movers. Their claims department was unreachable and never contacted me even after multiple promises from customer service. Hire A Helper does not stand by their Service Guarantee.

Danny and his helper were great... hired them to help unload a "Pack-Rat" storage pod-- they were on time, courteous/friendly and carefully moved my boxes and bookshelves ... Read More Danny and his helper were great... hired them to help unload a "Pack-Rat" storage pod-- they were on time, courteous/friendly and carefully moved my boxes and bookshelves to designated rooms or basement. Very pleased with their service!!!

This was incredibly EASY and so helpful. I now know that I can trust the ratings on Hire-a-Helper for more than just the movers. Both of the teams I hired were great, res ... Read More This was incredibly EASY and so helpful. I now know that I can trust the ratings on Hire-a-Helper for more than just the movers. Both of the teams I hired were great, responsive, responsible, professional, and so great to work with.

We moved from Tennessee to Indiana. Movin on up in Tennessee was horrible. They sent two children to help when I hired 3 men. Hire a helper resolved the issue and I was c ... Read More We moved from Tennessee to Indiana. Movin on up in Tennessee was horrible. They sent two children to help when I hired 3 men. Hire a helper resolved the issue and I was compensated for the hassle. In Indiana I hired John 3:16 movers. Three men came promptly and were amazing!! I will use them again for sure!

They estimated we needed 2 movers for 4 hours and charged in advance. The move took 2 hours. It is their policy to not refund. They blamed the subcontractor for this poli ... Read More They estimated we needed 2 movers for 4 hours and charged in advance. The move took 2 hours. It is their policy to not refund. They blamed the subcontractor for this policy. They should book realistically and charge more if necessary since their policy is not to refund. Beware of this company!

This company has zero value add, but makes your move cost more. Can not rely on accurate estimates of time, size of truck or cost. Poor customer service. In short don't u ... Read More This company has zero value add, but makes your move cost more. Can not rely on accurate estimates of time, size of truck or cost. Poor customer service. In short don't use them. Not only would I not use them, I want to let other folks know so they don't waste their money.

I used Hire A Helper to unload my moving truck into a storage unit after traveling cross country on 2/9/22. It was a ********** for me. The guys were prompt, courteous, a ... Read More I used Hire A Helper to unload my moving truck into a storage unit after traveling cross country on 2/9/22. It was a ********** for me. The guys were prompt, courteous, and did a great job. I'm about to try and book them to move my stuff from the storage unit to my new place.