Menards Moving & Storage

Do not use this company. We have been lied to nonstop about our move. Still dealing with them. They finally are here to deliver our stuff a week past our contract date ... Read More Do not use this company. We have been lied to nonstop about our move. Still dealing with them. They finally are here to deliver our stuff a week past our contract date and then told me they would be at my residence in between 8-9pm tonight. I told them no and that they needed to come in the morning as it took them almost 10hrs to load us and I was not staying up all night. She texted and said they could be here a little after 7 like that makes it all better. It doesn't and I still said no. She then called and told me that if they don't deliver tonight that they are charging me. For what? This is poor planning all the way around on their part. They don't give a crap about their customers. Do not do business with them and I will be blasting them on every platform and reporting them to the BBB. Nice fake reviews below. Same photo, different names and locations. You just hit a new level of low.

The moving quote was increased 2 times and my deposit paid to Menards was not applied to the final costs that came from another company who actually did the move. This c ... Read More The moving quote was increased 2 times and my deposit paid to Menards was not applied to the final costs that came from another company who actually did the move. This company is a broker even though they lied to me and said they have their own trucks. They referred my move to another company and they did not forward the $1800 that I paid towards the move to that other company, and the other company charged me AGAIN for the same thing. The other company also loaded everything onto their truck and then held my belongings hostage until I agreed to pay their demands which were a full $3000 more than Menards had quoted me. I believe Menards and the other company committed fraud and extortion and I'm reporting them Federally for an investigation. Also, many of my belongings were damaged in the move and now the damaged items need to be replaced because I don't like having broken and damaged items.

Menards is a broker using several other moving companies so you don't know who you are getting until the day of the move. I was provided a binding moving estimate of $14 ... Read More Menards is a broker using several other moving companies so you don't know who you are getting until the day of the move. I was provided a binding moving estimate of $14,719 for an interstate move from California to Arizona. On the day of the move, the actual movers, United Prime Van Lines, wanted to charge me an extra $10,000. Joseph, Menards' owner, supposedly negotiated them down to an extra $5,000, which I paid. However, I wonder if it was just a scam to get another $5,000. Of the 4 people who came to move us, only 2 spoke English. The main guy was very rude. They ended up taking all of my medications which were not in a cardboard box, just a wicker basket. This was critical because my stuff was in storage for a month. On moving day, they moved all the boxes to the street, blocking my neighbor's driveway for the entire day. They were supposed to bring 2 moving vans to the site. Instead they brought one, went to their storage facility, unloaded the truck and came back to reload. This cost us a lot of time. They didn't finish until almost 10 pm. Plus they did not take everything they were supposed to. We ended up renting U-hauls and drove the rest of the stuff there ourselves. When it came time for the delivery from United's storage, the delivery was on 2 different days about a week apart and not exactly to my convenience but I rearranged my schedule because I was tired of dealing with all the problems and I just wanted my furniture. The men that came for the subsequent deliveries were much nicer and spoke English. There were several large furniture items that ended up cracked, dented or badly scratched. I would not recommend using these companies unless you enjoy aggravation.

DO NOT USE - 5 things Menards won't tell you 1. They have no trucks and no drivers 2. They will, without your knowledge or permission, subcontract the work to the chea ... Read More DO NOT USE - 5 things Menards won't tell you 1. They have no trucks and no drivers 2. They will, without your knowledge or permission, subcontract the work to the cheapest mover they can find - that mover may have very different terms and conditions and delivery schedule requirements than what Menards sold you. 3. If there are problems with that subcontracted mover, Menards will not do anything to help - they are unwilling or unable to have any control or influence over that subcontractor. 4. If there is a financial dispute, Menards will not provide any assistance - they are completely hands-off. 5. If they happen to subcontract to a good mover, your move may go well - but they if subcontract to a company unable to perform the work, things will go very badly- it may take two months or more to get your delivery, if you get it at all, and it may or may not be badly damaged. And your only recourse will be to go after the subcontracted mover, who may or may not have adequate insurance. Stay away - use a real moving company.

Absolutely awful experience! My grandmother is still waiting for her furniture after 1 month. It hasn't even left original pick-up location! Next to no communication desp ... Read More Absolutely awful experience! My grandmother is still waiting for her furniture after 1 month. It hasn't even left original pick-up location! Next to no communication despite our many efforts to get any information. I would never recommend! They take no responsibility and conveniently put it all on the people doing the actual moving. (who are also awful!)

I don't know how they have 4 stars. I tried moving with this company and they brokers they use to move are awful. I have spent 3 months trying to get my $1,200 deposit c ... Read More I don't know how they have 4 stars. I tried moving with this company and they brokers they use to move are awful. I have spent 3 months trying to get my $1,200 deposit canceled because the cancelled the move two days after the slot they promised to be in. When they got there, they tried to charge me an extra 2 grand saying that I didn't reserve enough space and it was going to take double the amount on my bill of leading (it was more than enough space; I ended up moving myself with a trailer that was smaller than the sq ft listed and still had room). When I tried to explain that I disagree and would like to see what it looks like in the van, the guy said no, said I was rude, canceled the move, and hung up on me. I never the canceled the move, they did, but when I tried to get a refund I was refused. While I understand that they hire separate brokers companies to come physically move items, when I called their customer service to complain about it, they weren't able to keep the broker in line and didn't help me at all, which should have been their job. I was actively being scammed and they did nothing to stop it nor help me out.

It wasn’t terrible, but I wouldn’t go with them again. They are brokers so they just hire movers to do the work for them. All of my stuff arrived and was undamaged ... Read More It wasn’t terrible, but I wouldn’t go with them again. They are brokers so they just hire movers to do the work for them. All of my stuff arrived and was undamaged. The biggest issue I had was that the quote they gave me was so wrong. I knew the price could go up and down once they actually got there, but they were SO off that the movers said it was going to be triple wha the quote initially was. All that to say, the people who moved my stuff were great, but the brokers are just goofy.

I need someone to contact me immediately. This has been the worst moving experience I’ve ever had. My movers did not show up, nor did they call. The scheduled pick-up w ... Read More I need someone to contact me immediately. This has been the worst moving experience I’ve ever had. My movers did not show up, nor did they call. The scheduled pick-up window was the 30th-31st, yet I received no communication from them, and you provided no information on how to reach them. If your office is closed, you should ensure that everything is properly managed in advance so operations run smoothly during that time. Your Google listing states that you are open on Sundays, but I can’t reach anyone today. I don’t even know who my movers are because this information was not clearly communicated to me. The little bit of information I did receive shows that this “company” is no where to be found online. Now, I have no way of finding out whether they will show up at all today. If I wanted to be let down by an unreliable, non-accredited moving company, I would have hired one directly instead of using your service. The movers need to arrive today.

Worst experience ever. My brother passed away, and we needed immediate service. We contracted with Menards. They completely low bid guaranteed us. The moving company show ... Read More Worst experience ever. My brother passed away, and we needed immediate service. We contracted with Menards. They completely low bid guaranteed us. The moving company showed up wanted an extra $4000.They went to their truck to call dispatch and left us. Menards refused to answer our calls. We had to dispute the credit card charge because they wouldn’t refund our deposit money. Don’t use these thieves, they are nothing but a big scam. Update - 6 weeks later, they disputed my credit card dispute. They’re still trying to charge me for a move that never happened. These guys are thieves..

Do not hire this company. They are impossible to work with. Got a quote from Tony for one amount, then it went up out of nowhere. Then when the moving company showed (FYI ... Read More Do not hire this company. They are impossible to work with. Got a quote from Tony for one amount, then it went up out of nowhere. Then when the moving company showed (FYI Menards is just a broker) the moving company had an entirely different quote. They had already loaded my stuff, then we discovered the discrepancy, and Menards did nothing to resolve the issue, just told them to unload it. But this was after an hour of waiting for a response and trying to get in touch with someone. Now I can’t contact Tony, the person who originally promised my price. Tony, on a recorded call told me that my money was fully refundable if they did not complete my move. Now all of my stuff is back in my house and they have $1140 of my money.