Menards Moving & Storage

I recently moved and was dreading the process, but this company made it so easy. The movers were punctual, professional, and took great care with all of my belongings. Th ... Read More I recently moved and was dreading the process, but this company made it so easy. The movers were punctual, professional, and took great care with all of my belongings. They wrapped each piece of furniture in moving blankets and used shrink wrap to secure everything. They also provided wardrobe boxes for my clothes, which made unpacking so much easier. The team was efficient, loading and unloading the truck faster than I expected. They also asked where I wanted everything placed in my new home and helped me move some pieces around until I was happy. Everything arrived in perfect condition, and the entire process was seamless.

Fantastic event. A much smoother than I had imagined. Swiftly, simply, and to the point, the two movers set out. Although I wasn't physically there at the destination, th ... Read More Fantastic event. A much smoother than I had imagined. Swiftly, simply, and to the point, the two movers set out. Although I wasn't physically there at the destination, the movers nonetheless delivered and built everything according to my instructions.

DO NOT USE - 5 things Menards won't tell you 1. They have no trucks and no drivers 2. They will, without your knowledge or permission, subcontract the work to the chea ... Read More DO NOT USE - 5 things Menards won't tell you 1. They have no trucks and no drivers 2. They will, without your knowledge or permission, subcontract the work to the cheapest mover they can find - that mover may have very different terms and conditions and delivery schedule requirements than what Menards sold you. 3. If there are problems with that subcontracted mover, Menards will not do anything to help - they are unwilling or unable to have any control or influence over that subcontractor. 4. If there is a financial dispute, Menards will not provide any assistance - they are completely hands-off. 5. If they happen to subcontract to a good mover, your move may go well - but they if subcontract to a company unable to perform the work, things will go very badly- it may take two months or more to get your delivery, if you get it at all, and it may or may not be badly damaged. And your only recourse will be to go after the subcontracted mover, who may or may not have adequate insurance. Stay away - use a real moving company.

Absolutely awful experience! My grandmother is still waiting for her furniture after 1 month. It hasn't even left original pick-up location! Next to no communication desp ... Read More Absolutely awful experience! My grandmother is still waiting for her furniture after 1 month. It hasn't even left original pick-up location! Next to no communication despite our many efforts to get any information. I would never recommend! They take no responsibility and conveniently put it all on the people doing the actual moving. (who are also awful!)

It wasn’t terrible, but I wouldn’t go with them again. They are brokers so they just hire movers to do the work for them. All of my stuff arrived and was undamaged ... Read More It wasn’t terrible, but I wouldn’t go with them again. They are brokers so they just hire movers to do the work for them. All of my stuff arrived and was undamaged. The biggest issue I had was that the quote they gave me was so wrong. I knew the price could go up and down once they actually got there, but they were SO off that the movers said it was going to be triple wha the quote initially was. All that to say, the people who moved my stuff were great, but the brokers are just goofy.

I don't know how they have 4 stars. I tried moving with this company and they brokers they use to move are awful. I have spent 3 months trying to get my $1,200 deposit c ... Read More I don't know how they have 4 stars. I tried moving with this company and they brokers they use to move are awful. I have spent 3 months trying to get my $1,200 deposit canceled because the cancelled the move two days after the slot they promised to be in. When they got there, they tried to charge me an extra 2 grand saying that I didn't reserve enough space and it was going to take double the amount on my bill of leading (it was more than enough space; I ended up moving myself with a trailer that was smaller than the sq ft listed and still had room). When I tried to explain that I disagree and would like to see what it looks like in the van, the guy said no, said I was rude, canceled the move, and hung up on me. I never the canceled the move, they did, but when I tried to get a refund I was refused. While I understand that they hire separate brokers companies to come physically move items, when I called their customer service to complain about it, they weren't able to keep the broker in line and didn't help me at all, which should have been their job. I was actively being scammed and they did nothing to stop it nor help me out.

I need someone to contact me immediately. This has been the worst moving experience I’ve ever had. My movers did not show up, nor did they call. The scheduled pick-up w ... Read More I need someone to contact me immediately. This has been the worst moving experience I’ve ever had. My movers did not show up, nor did they call. The scheduled pick-up window was the 30th-31st, yet I received no communication from them, and you provided no information on how to reach them. If your office is closed, you should ensure that everything is properly managed in advance so operations run smoothly during that time. Your Google listing states that you are open on Sundays, but I can’t reach anyone today. I don’t even know who my movers are because this information was not clearly communicated to me. The little bit of information I did receive shows that this “company” is no where to be found online. Now, I have no way of finding out whether they will show up at all today. If I wanted to be let down by an unreliable, non-accredited moving company, I would have hired one directly instead of using your service. The movers need to arrive today.

Do not hire this company. They are impossible to work with. Got a quote from Tony for one amount, then it went up out of nowhere. Then when the moving company showed (FYI ... Read More Do not hire this company. They are impossible to work with. Got a quote from Tony for one amount, then it went up out of nowhere. Then when the moving company showed (FYI Menards is just a broker) the moving company had an entirely different quote. They had already loaded my stuff, then we discovered the discrepancy, and Menards did nothing to resolve the issue, just told them to unload it. But this was after an hour of waiting for a response and trying to get in touch with someone. Now I can’t contact Tony, the person who originally promised my price. Tony, on a recorded call told me that my money was fully refundable if they did not complete my move. Now all of my stuff is back in my house and they have $1140 of my money.

Worst experience ever. My brother passed away, and we needed immediate service. We contracted with Menards. They completely low bid guaranteed us. The moving company show ... Read More Worst experience ever. My brother passed away, and we needed immediate service. We contracted with Menards. They completely low bid guaranteed us. The moving company showed up wanted an extra $4000.They went to their truck to call dispatch and left us. Menards refused to answer our calls. We had to dispute the credit card charge because they wouldn’t refund our deposit money. Don’t use these thieves, they are nothing but a big scam. Update - 6 weeks later, they disputed my credit card dispute. They’re still trying to charge me for a move that never happened. These guys are thieves..

This is the WORST experience I have had with movers. Communication was AWFUL! They rarely answer the phone and when they do, they give you the run around then get upset w ... Read More This is the WORST experience I have had with movers. Communication was AWFUL! They rarely answer the phone and when they do, they give you the run around then get upset with you for asking questions. The 3rd party movers they use are TERRIBLE! They were 2 days late which costed me money! Then their boss wouldn't answer his phone so they sat ay my place for 4 hours waiting on the "green light" from him! They were very unprofessional and disrespectful even the "boss" telling me "drink some wine and relax!" AWFUL! I am now missing items. I counted and took pictures of every single box. My couch and chair was light colored and now it's got black spots all over it. My TV stand is full of scratches. My $4k mattress is damaged and now unusable! This is NOT a company you need to use to move. They talk down to you like you're incapable of understanding... they gaslight you and refuse to take responsibility for their actions! RUN FAR AWAY!