Menards Moving & Storage

This is the WORST experience I have had with movers. Communication was AWFUL! They rarely answer the phone and when they do, they give you the run around then get upset w ... Read More This is the WORST experience I have had with movers. Communication was AWFUL! They rarely answer the phone and when they do, they give you the run around then get upset with you for asking questions. The 3rd party movers they use are TERRIBLE! They were 2 days late which costed me money! Then their boss wouldn't answer his phone so they sat ay my place for 4 hours waiting on the "green light" from him! They were very unprofessional and disrespectful even the "boss" telling me "drink some wine and relax!" AWFUL! I am now missing items. I counted and took pictures of every single box. My couch and chair was light colored and now it's got black spots all over it. My TV stand is full of scratches. My $4k mattress is damaged and now unusable! This is NOT a company you need to use to move. They talk down to you like you're incapable of understanding... they gaslight you and refuse to take responsibility for their actions! RUN FAR AWAY!

Find someone else! They promise you at a good price then post your move on a bidding board and whoever takes the bid comes and moves you. The people that moved my daugh ... Read More Find someone else! They promise you at a good price then post your move on a bidding board and whoever takes the bid comes and moves you. The people that moved my daughter showed up in a truck that was a national line but not theirs. Turns out truck was purchased at auction and labeling never removed. Claimed we had 25% more cubes than we did. Our price increased by 25%. Menards gave us run around pretending to care but could not do anything since it was jobbed out to third part. They could have offered to discount their commission but no. Nothing. they asked to be paid via non recourse modes. If you pay credit card 10% more? Movers who picked up, US Direct Transport Dallas TX, wanted cash or cash app. Stay away! Go with reputable movers who bring their truck and not somebody elses.

They are all scams! They tell you they don’t sell your moving job, then they send Trusted Good Moving and Menards said I would have to pay with money order, cashiers ch ... Read More They are all scams! They tell you they don’t sell your moving job, then they send Trusted Good Moving and Menards said I would have to pay with money order, cashiers check or cash, I paid with cashiers check they took it and they told me how much I would owe when they delivered and when they got here he said he had to call his boss because it was made out to Menards and they wouldn’t take it and the boss said I owe them $2500. More which they told me when the pick up my stuff they I owe $750.00. They said if I don’t pay it I don’t get my stuff. I started crying! I paid it because I just moved to Florida. I’m not done with this. Have to say the two men they picked up my stuff and the same two that dropped off my stuff were very nice they were only doing theirjob doing what the boss says. Which both bosses from two different companies are jokes make a quick buck. The first boss says we don’t sell your contract we will take care of you, well you did you screwed me bad! So hopefully anybody reading this will think twice before getting a moving company. Get a pod!!!!!!!!!!!

Whatever you do, do not use this company!!!!! They lied and said that THEY were the moving company, they are not! They are only brokers! They lied to me about when my st ... Read More Whatever you do, do not use this company!!!!! They lied and said that THEY were the moving company, they are not! They are only brokers! They lied to me about when my stuff would arrive, multiple times. They sent men with a penske truck to get my things and then when they finally delivered it to me they had moved it to a different truck and only one small guy came to unload it all. They ended up breaking items that were decades old and are irreplaceable!!!!! They company they hired to do the move was insanely unprofessional and very rude. Please please please read the reviews and do not use these frauds!

I’m a heavy reviewer. I like to take my chances even when people have bad reviews for some odd reason. This review will consist of live updates. Right now I’ll start ... Read More I’m a heavy reviewer. I like to take my chances even when people have bad reviews for some odd reason. This review will consist of live updates. Right now I’ll start off with a 3 star only because Nate really fought for my business which I really appreciated. The price was not as high as other moving companies. On 8/12/24 I ordered and paid for a move from FL to TX with an expected pick up for 08/17 - 08/18 and I paid extra for expedited delivery for 08/20. On 8/16 I had to call the company to see if a date had been confirmed since I had not heard from anyone. I was then told my pick up will be 08/18 between 10 am - 1 pm. So now I wait to see what happens. I’ll be back on 08/18 for an update. Update: On 8/18, which was the loading day, the movers arrived within the given time frame. However, they showed up in a 26ft U-Haul instead of a proper moving company truck. The issue started when they mentioned that the estimated 602 cubic ft that I had paid for was not enough to accommodate all the items listed on my price sheet. I was quite upset as I believe it is the responsibility of Menards to provide an accurate estimate, either by sending someone to assess the items or by conducting a virtual tour, similar to other moving companies I have contacted. As a result, my initial price of $3,333.34 skyrocketed to $6,555, as I was informed that I only paid for 1/4 of the truck and that the estimate was off by 250 cubic ft. The movers packed the truck in a way that seemed like they were trying to maximize the space to get more money out of me. I was unable to reach customer service despite calling them three times, and the same goes for Nate, whom I also called three times. Furthermore, I was not informed by Menards about additional charges for heavy lifting. After disputing the situation, the movers attempted to backtrack after I confronted them about the extra $3,200. Eventually, they reduced the additional charge to $868 after I spoke with someone named Phillip at Menards, who confirmed that the amount was not correct. While I cannot entirely blame Menards for this mishap, I believe that they share some responsibility, especially if the moving company, Sunshine National Movers, frequently works with them. I will complete my overall review on the delivery date, 8/20, to see if the shipment arrives on time, given that I paid extra for expedited delivery.

If I could give ZERO STARS, I would! DO NOT GO WITH THIS COMPANY. They take your stuff and you will NEVER see it again! My daughter has been going on a month without her ... Read More If I could give ZERO STARS, I would! DO NOT GO WITH THIS COMPANY. They take your stuff and you will NEVER see it again! My daughter has been going on a month without her stuff! This is a scam! DON'T do it! And, they promise you one price, and you give the deposit; when they pick up, it is doubled! SCAM! SCAM! SCAM! JUST DON'T! RESPONSE TO OWNERS RESPONSE: I AM THE ONE WHO PAID! And I am still being ripped off by you! As I am certain, IF HER STUFF EVEN SHOWS UP, YOUR COMPANY WILL TRIPLE THE DOLLAR AMOUNT AGAIN! Additionally, I did not mention my daughter in this review, so responding like you know who you're talking about is a joke! YOU ARE A SCAMMER! That is FACT, AND YOU KNOW IT. All the other negative reviews prove it! Additionally, you take ZERO RESPONSIBILITY in any of your responses! You just act like the "victim". If you were legit, you would care about happy customers and take honor in your business, which you don't! All you care about is who you can scam and manipulate! Hurting hard working people. I am not sure how you are still in business without criminal charges.

What a smooth move! The movers showed up right on time and with a clean truck. They were organized, using top-notch packing materials to protect my belongings. They were ... Read More What a smooth move! The movers showed up right on time and with a clean truck. They were organized, using top-notch packing materials to protect my belongings. They were friendly and professional, making the whole process much less stressful. When we arrived at the new place, they helped arrange everything just how I wanted it and offered to help with some extra unpacking. Highly recommend!

I had a fantastic experience with this moving crew. They got to work immediately. They were careful with my belongings, using plenty of padding and protective materials. ... Read More I had a fantastic experience with this moving crew. They got to work immediately. They were careful with my belongings, using plenty of padding and protective materials. They were also friendly and professional. When we arrived at the new place, they helped arrange furniture and assisted with some extra unpacking. Excellent service from start to finish!

The Menards Moving & Storage squad is phenomenal; the guys who came to move my stuff were Adam and James; they were all skilled and experienced. Also, the truck drivers ... Read More The Menards Moving & Storage squad is phenomenal; the guys who came to move my stuff were Adam and James; they were all skilled and experienced. Also, the truck drivers could cover an off-city shift smoothly.

Menards Moving & Storage will take you on an exciting adventure. You can expect to have a memorable time. They turned my relocation into an exciting adventure, swerving a ... Read More Menards Moving & Storage will take you on an exciting adventure. You can expect to have a memorable time. They turned my relocation into an exciting adventure, swerving around obstacles like pros. Prepare to enjoy a wonderful time with Menards Moving & Storage!