Old Town Van Lines LLC

Old Town Van Lines saved me from a move cancellation that cancelled the day of the move that I had set with a broker and at an extremely affordable cost. ... Read More Old Town Van Lines saved me from a move cancellation that cancelled the day of the move that I had set with a broker and at an extremely affordable cost.

MILITARY FAMILIES BEWARE!!!!! I would give this company no stars if I could. We are an active duty military family that is needing to move on a compassionate reassignm ... Read More MILITARY FAMILIES BEWARE!!!!! I would give this company no stars if I could. We are an active duty military family that is needing to move on a compassionate reassignment orders. My husband has stage 4 Hodgkins Lymphoma Cancer. Because of the pending government shutdown at the time, the military transportation office told us we needed to book our own movers and that it could be put on our GTC. Old Town Van Lines was truly outstanding in customer service at first. Jason whom booked my reservation was so helpful. He quoted our move to include the company packing at $11,000. We signed the contract and paid a deposit of $3,890. The night before the moving company was to come, they then said our move was going to be $20,000 and that was not including the deposit we already paid. So we immediately contacted Old Town Van Lines and when my husband spoke to Lisa she was rude and mean and told us that we were losing our deposit and there was nothing we could do about it. They have since stopped answering our phone calls. We are out $3,890 and my goal is to get this company black listed from being able to work with military families. We are now left scrambling with needing to report to our duty station on October 17th and no way to move our things. This company is nice at first and then ugly and greedy! Please trust the negative comments you read on every review. They try to defend themselves in the response but they know what they are doing. Update: I’m not convinced people leaving good reviews are real people! They could be AI reviews or if they are money is no object to them. But it’s a little suspicious that all their good reviews were left on the same day or within 2 days of each other. We completely lost out on the deposit we paid them because they very sneakily word their contracts. We were able to move but again not without losing money. Their Yelp reviews also include what happened to me with other people. I am continuing to pursue them getting black listed from even doing quotes with the Military community. It’s truly disgusting what greed has done to America and Old Tan Van Lines is the poster child of corporate greed. 🚨If the owners replies to everyone doesn’t show the immaturity and lack of professionalism I’m not sure reading this review or any is worth your time. Whatever this body cam is they claim to have is fake but even if it’s real I have nothing to hide. We have nothing to hide. How can things be added when no one came to access the house in person? If I can save ONE family from being scammed by this company then I will update my review as much as it takes! Her comment to everyone is a huge red flag 🚩

Just moved and I am glad I used this company’s service. I booked only the delivery as I did all the packing myself and I can not prize them enough for the timely collec ... Read More Just moved and I am glad I used this company’s service. I booked only the delivery as I did all the packing myself and I can not prize them enough for the timely collection and delivery, as well as the speed of the entire operation. Thank you very much.

I can not say enough good things about these guys. They called ahead of time to let me know when to expect them, they were on time and took great care of my furniture. On ... Read More I can not say enough good things about these guys. They called ahead of time to let me know when to expect them, they were on time and took great care of my furniture. One of the pieces has been in my family for over 100 years and I was concerned on moving it. They wrapped, double wrapped, and shrink wrapped the cupboard. Everything moved in excellent condition. They even helped me move existing furniture that wasn't involved in the move. I will definitely use these guys again if I ever have to move anything.