1-800 Pack Rat

This was a short term rental during an office renovation. Everything ran smoothly. The only issue I had is that I was using my corporate card (direct bill) and had to con ... Read More This was a short term rental during an office renovation. Everything ran smoothly. The only issue I had is that I was using my corporate card (direct bill) and had to contact them each month for a copy of the receipt. There should be a way that a copy of the receipt is automatically emailed when the credit card is charged...many other companies do that.

"I do not recommend this company! I will never use them again. They were very late dropping off the pod. They gave me a time window of 9:45am to 1:45pm. After repeated ca ... Read More "I do not recommend this company! I will never use them again. They were very late dropping off the pod. They gave me a time window of 9:45am to 1:45pm. After repeated calls, the pod arrived at 10pm. But the worst part of this experience is that when I set up the dates well in advance, they promised me they would pick up the pod on Oct 19. This was imperative, because I was closing on the sale of my house in PA on Oct 20 and travel south to FL. They were not able to pick up the pod on the Oct 19, but assured me the pod would be picked up by the early morning of Oct 20. They lied! And no calls to me with explanation. So I called them again! According to them, they have only one truck and it is in the repair shop. This company is very unreliable, and they do not keep to their commitments and lie to their customers instead of resolving their contractual obligations! Dont use this company!"

Could not be more pleased with the service. Showed up on time, and when he got held up in traffic, called to let me know. PACK-RAT rocks. Wish we'd chosen them instead o ... Read More Could not be more pleased with the service. Showed up on time, and when he got held up in traffic, called to let me know. PACK-RAT rocks. Wish we'd chosen them instead of the storage unit we've paid through the nose for!

I had a great experience with this company. Phillip, the manager in charge of my move, was communicative and helpful. It’s a challenge to find enough space to get a 16 ... Read More I had a great experience with this company. Phillip, the manager in charge of my move, was communicative and helpful. It’s a challenge to find enough space to get a 16 foot container dropped off in the middle of a city, but Phillip and the driver worked with me to make it work. Zero complaints. I’ll definitely use them again.