Mayzlin Relocation LLC

I hired Mayzlin Relocation LLC to move to IL and they met all of my expectations and needs. Robert and Charles were very responsive and helpful from the initial quote to ... Read More I hired Mayzlin Relocation LLC to move to IL and they met all of my expectations and needs. Robert and Charles were very responsive and helpful from the initial quote to the final delivery. They also offered me a variety of services, such as packing, unpacking, storage, and insurance.

Sadly I was ghosted after they took my property. Ryan the original sales person stopped responding as well as David. I never spoke to either again. No returned text, emai ... Read More Sadly I was ghosted after they took my property. Ryan the original sales person stopped responding as well as David. I never spoke to either again. No returned text, email or phone call. They said they were to deliver my items within 5 days. They took them on 9/17/24 and I didn't see them again until 10/3/24. After multiple attempts to contact them and dealing with 24 hour anxiety, I finally went to the BBB and found multiple pages of complaints from people who had much worse experiences than me. My anxiety was slightly diminished only because people eventually did receive their items. Some more than 30 days later so I suppose I should be grateful for only having to wait two weeks. I will say they called me two days prior to them delivering my belongings. However, the boxes were smashed and some were even opened from the damage of them bouncing around in the truck. No care whatsoever in the packing or transporting. My takeaway is, if you don't care about inflated costs, timing of delivery, communication or receiving your items the way they were taken, you can use this company. But I wouldn't dare recommend them. I would strongly encourage everyone to visit the Better Business Bureau website and thoroughly review the complaints before signing any contract with Mayzlin Relocation as they are the poster child for the old Bait and Switch. Great on the front end, but horrible on the back end. Good luck!

Paul and his crew were awesome!! They packed up all my stuff, including my guitar collection, with attention and skill. They used bubble wrap and padding to protect my in ... Read More Paul and his crew were awesome!! They packed up all my stuff, including my guitar collection, with attention and skill. They used bubble wrap and padding to protect my instruments from any damage. They were also really friendly and easy to work with. They listened to my preferences and followed my instructions. The only issue was they charged a bit more than I agreed to. They said it was because of some extra weight and distance fees. I wasn’t happy about it, but I paid them anyway.

Carl and Timothy showed up with a positive attitude and a can-do spirit. They packed up all my stuff with care, even my fragile lamps and vases. They were really friendly ... Read More Carl and Timothy showed up with a positive attitude and a can-do spirit. They packed up all my stuff with care, even my fragile lamps and vases. They were really friendly and professional the whole time, making small talk and cracking jokes. They made me feel comfortable and relaxed. Thanks for making my move a breeze and a pleasant experience!

Mayzlin Relocation LLC move experts managed our international relocation with ease. They handled all the logistics, including customs paperwork, and kept us informed thro ... Read More Mayzlin Relocation LLC move experts managed our international relocation with ease. They handled all the logistics, including customs paperwork, and kept us informed throughout the process - which was the bigger bonus. Our belongings were packed meticulously and arrived in pristine condition. We wholeheartedly recommend them to everyone!

Wow, these movers were incredible! Steven and James were like a power couple, moving my furniture like it was featherweight. They even helped me pack up my kitchen stuff ... Read More Wow, these movers were incredible! Steven and James were like a power couple, moving my furniture like it was featherweight. They even helped me pack up my kitchen stuff and wrapped up all my plates in paper. I’m so happy I hired them - they made my move so much simpler.

The team was very professional and efficient. They carefully packed my studio items and made sure everything was secure for the move. They also set up my appliances and f ... Read More The team was very professional and efficient. They carefully packed my studio items and made sure everything was secure for the move. They also set up my appliances and furniture in the new place.

The movers were amazing with our big family during our recent move. They were incredibly organized, responsive to everyone's needs and made sure each family member's belo ... Read More The movers were amazing with our big family during our recent move. They were incredibly organized, responsive to everyone's needs and made sure each family member's belongings were packed and labeled correctly. Plus, 2 of them even went out of their way to grab wardrobe boxes for seasonal clothing. They treated all the possessions with terrific care and ensured the delivery was on time. We are glad we hired them!

I was moving cross-country and I needed some movers to help me pack and transport all my stuff. I chose these movers based on their reputation and experience. They packed ... Read More I was moving cross-country and I needed some movers to help me pack and transport all my stuff. I chose these movers based on their reputation and experience. They packed up all my clothes, furniture, and even my appliances with ease. They used vacuum bags, shrink wrap, and pads to pack everything tightly. They were always on time and kept me updated throughout the whole process. They also handled my fridge, my oven, and my dishwasher, with care. These guys are top-notch!!

Someone needs to take legal action to shut down this company. I recently moved from Fort Mill, SC to San Antonio, TX, and had the unfortunate experience of dealing with o ... Read More Someone needs to take legal action to shut down this company. I recently moved from Fort Mill, SC to San Antonio, TX, and had the unfortunate experience of dealing with one of their sales reps, Michael **. He’s skilled at securing the sale but disappears once the deal is done. I faced several issues with this company: They promised to pick up our belongings two days before our departure from Fort Mill but showed up two days earlier, completely disrupting our schedule. During pick-up, they confirmed a delivery date of September 3rd but ended up delivering two weeks later. When the items finally arrived, many were damaged: 1) The king-size bed frame was missing legs, the headboard, and footboard. 2) The shoe rack had a broken leg. 3) My yoga mat was torn. 4) The office chair was missing a limb, causing me to fall when I tried to sit and lean back, resulting in minor injuries. 5) The bookshelf was broken. Other issues include: Once the sale is made, you're forced to deal with customer service for everything. Reaching them is nearly impossible – it took at least 10 calls just to get connected. It's by far the worst customer service I've ever encountered. The company is entirely focused on money, with zero regard for the customer. They refused to begin delivering my items until I paid the final installment. They even threatened to store my belongings and charge me storage fees if I didn’t make the payment. The delivery team was in a rush to get my signature on the delivery paperwork, even before completing the job. They outsource their claims process to a third-party company called **. Once delivery is complete, Mayzlin becomes unresponsive, and you're left to deal with this additional company, which has terrible reviews. I registered on their portal, only to find out my account won’t even be activated for 48 hours. This company shows no consideration for the customer’s needs. When they’re ready for pick-up, you must be available, but after that, you're left waiting indefinitely for them to deliver at their convenience. Overall, I would never recommend this terrible company for relocation. It's a nightmare from start to finish. Last but not the least, DO NOT believe in their positive reviews. Because, you will immediately see couple of 5 * reviews soon after I wrote this review to average it out. SO DO NOT BELIEVE IN THEIR 5 * REVIEWS AS THEY ARE EITHER PAID OR FAKE REVIEWS BY THEIR OWN PEOPLE.