United Van Lines

At United Van lines we strive to be safe, courteous, and professional we have a wonderful team that is ready to take your order and dispatch to highly trained professiona ... Read More At United Van lines we strive to be safe, courteous, and professional we have a wonderful team that is ready to take your order and dispatch to highly trained professional drivers.

We had a huge move, stuffed a 53' truck with everything we own, and got it safely home, down a narrow winding lane. Darnell and Wentzell were amazing. I'd trust them with ... Read More We had a huge move, stuffed a 53' truck with everything we own, and got it safely home, down a narrow winding lane. Darnell and Wentzell were amazing. I'd trust them with any job.

I was carefully loaded in Chicago, as it turns out in a smallish truck. Then EVERYTHING was unloaded and reloaded on a large interstate truck. Then everything was once ag ... Read More I was carefully loaded in Chicago, as it turns out in a smallish truck. Then EVERYTHING was unloaded and reloaded on a large interstate truck. Then everything was once again unloaded and reloaded on a smallish truck in Jacksonville, FL. This was three times which allowed for three times as much damage: dropped chest with granite top which came in 20 pieces in a box, a broken desk leg that was screwed back on so badly that the point came through the top of the leg, 4 crushed or chipped pieces of glass on pictures or table tops and scratches along the edges of furniture. They reviewed the damage and "the check is in the mail" and overdue.

I have been a driver for 13 years and I have a spotless record. Including my training company, I have only been with 4 companies in my 13 years. Low pay and micro mana ... Read More I have been a driver for 13 years and I have a spotless record. Including my training company, I have only been with 4 companies in my 13 years. Low pay and micro managing are a killer for drivers. This company has mangers in place that do exactly that

Had a 'full service' booked from Miami to NC. Parts were missing and several items damaged in transit. Took weeks to resolve and offered meager compensation. Also left us ... Read More Had a 'full service' booked from Miami to NC. Parts were missing and several items damaged in transit. Took weeks to resolve and offered meager compensation. Also left us with the broken furniture to dispose of... Poor service, poor communication. Look for alternatives.

I began working with Cory the Director of Operations recently. He has been fantastic to work with. I look forward to moving a great deal more freight with him. ... Read More I began working with Cory the Director of Operations recently. He has been fantastic to work with. I look forward to moving a great deal more freight with him.

United Van Lines charged us .77 cents a pound to move our items from Massachusetts to Florida. Not very communicative, said they would call the day before they were to pi ... Read More United Van Lines charged us .77 cents a pound to move our items from Massachusetts to Florida. Not very communicative, said they would call the day before they were to pick up our furniture and the day before arrival of our furniture. They arrived a day early to pick up the furniture and a day late to deliver the furniture. The person who quoted the price said that if we were under the weight given, they would refund us the difference. Never did he say it would be a huge price discrepancy. Signed the contract and did not bring as much stuff as we planned. I though no big deal, we will get reimbursed. We had to have a bank check to pay for the move, a little over $14,333. We were under by 2,000 plus pounds. They only paid us .16 cents a pound refund. No one ever mentioned this, he said it was in the contract. I do no believe it was. If it was, you should state this major discrepancy. Not too happy about losing 1,000 of dollars.

This is the absolute worst moving company you could hire. Three boxes of my most expensive items did not show up and multiple items were damaged. They refused to compensa ... Read More This is the absolute worst moving company you could hire. Three boxes of my most expensive items did not show up and multiple items were damaged. They refused to compensate me for the lost items. $5000 worth of damage / lost items and they offers me $575 in compensation. Do not use this company.