United Van Lines

Terrible experience with my move. Damaged caused to my new construction home and missing items. Lack of communication and follow up from the team. First and last time usi ... Read More Terrible experience with my move. Damaged caused to my new construction home and missing items. Lack of communication and follow up from the team. First and last time using them.

I had United Van Lines contracted for a move from my homestead Texas to Georgia. My belongings were put into storage while I looked for a home in Ga. When the day came fo ... Read More I had United Van Lines contracted for a move from my homestead Texas to Georgia. My belongings were put into storage while I looked for a home in Ga. When the day came for delivery of my things none of the items that were in my barn in Texas arrived. I was also missing a few items from inside of the house. And my wife heirloom baby grand piano and antique rocking horse were damaged. In total there was about $10,000 in missing/damaged items. When I filed the claim for these items they issued me a check for less than $500... Less than 5% of what they lost/damaged.

For anyone using these moving companies, their using laborers off Craigslist to help move your belongings. They don't know those guys from a can of paint. They offer them ... Read More For anyone using these moving companies, their using laborers off Craigslist to help move your belongings. They don't know those guys from a can of paint. They offer them low wages so they can pocket the rest. I'm very disappointed in finding this out. If you want to be charged alot of money then have your things smashed packed on a truck then moved by some local addict then UVL is your place . Just an whistle-blower. P.S alot of these reviews are being paid out by companies to be able to have a good rating so buyer's beware

Stay away from this company. A couple of days after they took my deposit they called to tell me they gave me the wrong price. Note: the deposit is not refundable!!! So I� ... Read More Stay away from this company. A couple of days after they took my deposit they called to tell me they gave me the wrong price. Note: the deposit is not refundable!!! So I’m out almost $2,000 Dollars. I should have listened to all the 1 Star comments in the reviews. Buyers beware!!!

After the move,we got an additional bill for third party charges For $722 for charges not informed of prior to move, $200 extra for a delivery fee that should only be $35 ... Read More After the move,we got an additional bill for third party charges For $722 for charges not informed of prior to move, $200 extra for a delivery fee that should only be $35. Driver demanded crating a TV That was not necessary and 3rd party had to cone back out which was an added charge.

I was moving from Connecticut to Florida and hired United van lines. They broke an exercise peddler I had, and more importantly lost 3 heirloom pictures that I had asked ... Read More I was moving from Connecticut to Florida and hired United van lines. They broke an exercise peddler I had, and more importantly lost 3 heirloom pictures that I had asked them to pack for me, so that they would arrive safely and with special care. Not only did they not arrive safely, they did not arrive at all! I was never given an inventory sheet to match up each item with its number, so it was impossible to ascertain that the items had not arrived until after the movers left. When they arrived, they said their van was too big to enter the park where I lived, so they made several trips loading up a car and then unloading it at my house. After I realized the pictures were missing, I received a run around of various departments to call after a variety of time lines. I still have not received my heirloom pictures that were painted over 100 years ago by a relative of mine. They are the most disorganized, incompetent company I have ever dealt with! RUN, don't walk away from using them for your moving needs! If I could give less than a 1 star rating, I would!

Do not agree to their “tariff - UMT1”. Ask to read it and pay particular attention to the part that states if they create an “overflow shipment” situation, they c ... Read More Do not agree to their “tariff - UMT1”. Ask to read it and pay particular attention to the part that states if they create an “overflow shipment” situation, they can be any length of time beyond their delivery window and not have to pay you anything if you file a delay claim. The bad part about this “tariff” is that they are in total control of the logistics of a move and can show up at your move with an almost full van and then tell you that you have an “overflow” (due to their poor planning) and then take advantage of their ability to not be contractually obligated to their delivery date obligation. If I can warn anyone not to hire United this will at least be the consolation that I get for them being collusive.`

I didn't have anything moved by them but the drivers are reckless and dangerous. One of them ran me off the highway the other day. Very unprofessional!!! And she was spe ... Read More I didn't have anything moved by them but the drivers are reckless and dangerous. One of them ran me off the highway the other day. Very unprofessional!!! And she was speeding well over the posted speed limit. I wouldn't want them hauling my furniture any where!!!

UPDATE: Still no delivery. It has been over 30 days without my belongings. Still no check has arrived even though we were told it would be expedited. DO NOT USE THESE PEO ... Read More UPDATE: Still no delivery. It has been over 30 days without my belongings. Still no check has arrived even though we were told it would be expedited. DO NOT USE THESE PEOPLE...I have had several corporate relocations, and personal and NEVER had my belongings kept in the original destination place for going on 3 weeks. We are couch surfing and staying in hotels at 60 years old and they will not compensate. This move was very expensive, over $12,000, and is costing me more each day.

Stay away from this company. A couple of days after they took my deposit they called to tell me they gave me the wrong price. Note: the deposit is not refundable!!! So I� ... Read More Stay away from this company. A couple of days after they took my deposit they called to tell me they gave me the wrong price. Note: the deposit is not refundable!!! So I’m out almost $2,000 Dollars. I should have listened to all the 1 Star comments in the reviews. Buyers beware!!!