United One Vanlines

I recently moved my studio, and the process was smooth. The movers carefully wrapped my art supplies in bubble wrap. They disassembled my desk, labeling each part so it w ... Read More I recently moved my studio, and the process was smooth. The movers carefully wrapped my art supplies in bubble wrap. They disassembled my desk, labeling each part so it was easy to put back together. My fragile items, like glass frames, were packed with extra padding and arrived without any scratches. They were on time and finished the move quicker than I expected. Overall, a great experience!

United One Van Lines outsourced my move to a mover that doesn't seem to have a valid phone number, online presence, brick and mortar location or even registered in the s ... Read More United One Van Lines outsourced my move to a mover that doesn't seem to have a valid phone number, online presence, brick and mortar location or even registered in the state of Colorado! My stuff has been picked up and supposedly deposited into a storage unit in some unknown location. I have not be provided with an exact location of my possessions, nor given a solid delivery date. It has been 65 calendar days / 45 working days since the soonest delivery date with ZERO updates. I have had to replace nearly everything at this point! This very small move has needlessly cost me THOUSANDS of dollars. At this point I am considering all my possessions as stolen.

Frederick and Kevin moved our office to SD. They came on time and were ready to go. They packed up all our equipment and moved it to the new place really carefully. ... Read More Frederick and Kevin moved our office to SD. They came on time and were ready to go. They packed up all our equipment and moved it to the new place really carefully.

Our recent move involved 2 stops, one for a storage unit drop-off and one for our new home. The crew seamlessly divided their time between locations, organizing everythin ... Read More Our recent move involved 2 stops, one for a storage unit drop-off and one for our new home. The crew seamlessly divided their time between locations, organizing everything to ensure the furniture for the new house was delivered first, while the boxes designated for storage were perfectly stacked and organized. They managed both locations efficiently, and we couldn’t be more impressed by their coordination!

Horribly dishonest company. They moved a resident into our condo building a few months ago. The movers themselves were rude, disrespectful, and ignored rules regarding ... Read More Horribly dishonest company. They moved a resident into our condo building a few months ago. The movers themselves were rude, disrespectful, and ignored rules regarding where they should access the building. The movers caused $1500 in damages to a brick wall with the truck when departing and kept going. The owner of the company, Luis, disclosed that he had not obtained background checks on the movers prior to hiring them, and said he had fired them. Luis kept promising to pay for the wall repair. I’ve called at least 15 times, and he kept promising to pay. He is dishonest and obviously doesn’t care about his company’s reputation. Be warned.

My grand piano and chinaware were wrapped in several layers of padding and bubble wrap by the movers. I was relieved when they delivered my things within few hours and no ... Read More My grand piano and chinaware were wrapped in several layers of padding and bubble wrap by the movers. I was relieved when they delivered my things within few hours and nothing was broken or damaged! I am utterly grateful!

When I first called to get a quote, I was quoted $3200 for a certain amount of the truck. The gentleman on the phone told me that I could go over as long as I “” didn ... Read More When I first called to get a quote, I was quoted $3200 for a certain amount of the truck. The gentleman on the phone told me that I could go over as long as I “” didn’t have a piano or a pool table‘ when they got there. I had more boxes then I originally thought so I contacted the guy who I spoke to and he said it would be fine as long as I didn’t have a pool table or a piano two days before the mover got there I got a call from customer service and they increased the price by another thousand dollars for the extra boxes. The day of the move the driver was supposed to be at my house between nine and noon but he didn’t get there till 4 o’clock. I was told they would be at least two men to load the furniture and boxes. The driver came with his seven year old daughter and his girlfriend and they were there till 9 PM. The driver took pictures of everything sent it to the office and they increased my bill another $2000 at this point I am up $6000. I had all of the boxes ready to goin the garage and had the little bit of furniture in the living room ready to go. It took them five hours because they had one man. Once I had an address to have my stuff shipped too. I made arrangements for them to deliver it. When the driver got to my town. He informed me his tractor trailer is too big to come down my road now they’re charging me another $500 to deliver my stuff. This company has done nothing for me from the get-go. DO NOT USE THIS COMPANY THEY WILL RIP YOU OFF!!!!!!

The staff at United One Vanlines showed tremendous patience, courtesy, and professionalism during my recent relocation, and I couldn't be more grateful. Leaving the home, ... Read More The staff at United One Vanlines showed tremendous patience, courtesy, and professionalism during my recent relocation, and I couldn't be more grateful. Leaving the home, I'd spent the previous 32 years in was a difficult choice, and you've been extremely kind and flexible, providing me with everything I needed.

United One Van Lines was easily the worst moving experience one could have imagined. The company brokered us out to a mover with 1-star reviews and existing complaints of ... Read More United One Van Lines was easily the worst moving experience one could have imagined. The company brokered us out to a mover with 1-star reviews and existing complaints of fraud without allowing us to see details prior to pickup. At 1:00am on the day of pickup, after all of our items were already loaded into the truck, we were forced to sign a series of documents increasing our price by over $1000 and, as we later found out, changes to the insurance policy. We also later found out that additional information was added to our signed documents AFTER they were signed, which prevented us from receiving insurance coverage. We later discovered that there were already fraud complaints filed against the company, but we were never made aware of this by United One Van Lines. We would have not minded any of this, in addition to the items being four weeks late, had they arrived in one piece. But arriving one month after being picked up, everything we owned had been destroyed. The items arrived molded, putrid, and, in some cases, shattered. My acoustic guitar was shipped in a hard case that has never been damaged even by airlines, yet it was somehow completely smashed upon arrival. Our wrapped and padded glass items were shattered, and all electronics were water-damaged and unusable. They even lost a $700 keyboard that was never returned. After contacting customer services for help, no effort was put into retrieving the lost items or work with the carrier to settle claims, and we were told that they would not take responsibility for any damages. We were refused any refund or compensation. The company repeatedly denied responsibility for the damages, despite the carrier claiming that it was their responsibility as the paid broker to do so. In the end, we suffered nearly $7,000 in damages by choosing to do business with United One Van Lines. Whatever you do, when you see the name of this company run in the opposite direction, They are a fraud and a scam.

Our house move went off without a hitch because of our movers, who were knowledgeable, kind, and a big help. Anxiety was greatly minimized thanks to the team's good commu ... Read More Our house move went off without a hitch because of our movers, who were knowledgeable, kind, and a big help. Anxiety was greatly minimized thanks to the team's good communication, during, and after the operation.