Guaranteed Van Lines

I spoke with Dylan initially and was assured and reassured that there would be NO additional charges than what he charged us unless there was more to our shipment than wh ... Read More I spoke with Dylan initially and was assured and reassured that there would be NO additional charges than what he charged us unless there was more to our shipment than what I had told him. I asked repeatedly about additional costs and charges from the shipper and was again, reasssured. Everyone I spoke with was so friendly and helpful and reassuring. We were shipping a washer and dryer, a small cabinet and 14 book boxes from Western Colorado to Houston, TX. I paid a third down and when the shippers got here they had to pickup the boxes from our home and the washer/dryer from storage. They charged me 70% of the remaining balance before they went to storage. They also had me sign their paperwork altho' it was still blank. He said he was going to fill in the rest once he saw if any additional costs would be incurred (adjustment in size). NO mention until we got out to storage that crates would have to be built for the boxes, the cabinet and the W/D BUT he was cutting us a deal (at a 50% reduced rate) of $700. He also told us that the furniture was being loaded onto a semi (after they picked up other shipments in Yuma, AZ, Las Vegas and somewhere in CA) then shipped to Houston. I didn't have the additional $700 so I told the shippers to leave our stuff (denying their service.) They were quite happy about that and left. They left and never gave me my copy of the signed blank paperwork that was going to be completed at storage. I called Guaranteed Van Lines first thing this morning (Monday) as they were closed yesterday and all they could say was I should've read the contract. And whatever "guarantee" Dylan gave me about a 100% refund right up to the move was incorrect. So I am out $1400 that I had to scramble to get in the first place. What's funny is another moving company called me with quotes and warned me about Guaranteed being a broker and not a shipper and that additional charges from the shipper would not be surprising. This was the straw that broke the camel's back. The week had been horrible to begin with (losing my sister-in-law then having to put our furbaby to sleep) and this just topped it off. I found myself breaking down in tears on the phone to Guaranteed this morning and had to end the call. I am beyond frustrated.

Raised the price when they arrived even after taking inventory day before. Took forever to get my stuff and when I finally got it, I was missing boxes. I do NOT recommend ... Read More Raised the price when they arrived even after taking inventory day before. Took forever to get my stuff and when I finally got it, I was missing boxes. I do NOT recommend. They use we relocate you as a third party and the worst company ever!!! Never answered the phone.

My move to my condo was a breeze. The movers took the job seriously and didn’t engage in idle conversation or anything that could possibly delay the move. It was finish ... Read More My move to my condo was a breeze. The movers took the job seriously and didn’t engage in idle conversation or anything that could possibly delay the move. It was finished within the expected timeline and I received my things safely too. I thank them sincerely!

Avoid at all cost. The sales person will do anything to give you a low ball quote and increase the cost later. Initially I quoted for 10 boxes and wanted to quote again f ... Read More Avoid at all cost. The sales person will do anything to give you a low ball quote and increase the cost later. Initially I quoted for 10 boxes and wanted to quote again for 20 boxes. I was lied to that number of boxes won't make a difference to the price but until 4 days before the pickup date in the quality assurance call, they told me that's not the case and I need to pay more. You can only cancel 5 days before the pickup date which is before the quality assurance call so everything is designed to scam you with a bait and switch tactic. All reviews are from this year and all the 5 star reviews are fake with no pictures which suggests this is a new company created this year to scam people.

These movers handled my belongings with such kindness. They were cautious not to bump anything and handled my house as if it were theirs. These movers handled my belongings with such kindness. They were cautious not to bump anything and handled my house as if it were theirs.

Guaranteed Van Lines fulfilled their commitment while maintaining focus. Without any problems, they managed to load and secure my entire flat instantly. I will use their ... Read More Guaranteed Van Lines fulfilled their commitment while maintaining focus. Without any problems, they managed to load and secure my entire flat instantly. I will use their services again because of their efficient work and kind staff.

They don't deserve any stars... Absolute worst and absolutely no creditability or accountability. Stay Away!!!! They lack any customer service skills and do not care ... Read More They don't deserve any stars... Absolute worst and absolutely no creditability or accountability. Stay Away!!!! They lack any customer service skills and do not care at all!! They supplied us with a moving company who has tried to extort us. It wasn't until the DOT got involved when we finally received a date to finally get our belongings (over three weeks). I'll be surprised if this actually happens. As of this day the moving company we were supplied with has changed names (in three weeks) at least three times. If you want a pass the buck company to work with... Who only collects their money, lie, and then wash their hands of everything.. this is who you should call. I highly recommend finding someone different

I had an excellent experience overall, particularly with Mark and Jeffrey handling of my acrylic beauty boxes. I had an excellent experience overall, particularly with Mark and Jeffrey handling of my acrylic beauty boxes.

Guaranteed Van Lines was really efficient, professional, and fast! They made our move so smooth...thanks a bunch!!! We'll definitely call them again. I'm recommending the ... Read More Guaranteed Van Lines was really efficient, professional, and fast! They made our move so smooth...thanks a bunch!!! We'll definitely call them again. I'm recommending them to all my friends!

They double-checked with me before packaging several goods, showing efficiency without sacrificing caution. They easily managed the storage unit stop during the relocatio ... Read More They double-checked with me before packaging several goods, showing efficiency without sacrificing caution. They easily managed the storage unit stop during the relocation, keeping it organized to make the most of the available space.