Safeway Moving Inc

PLEASE DO NOT USE THIS COMPANY FOR YOUR MOVING NEEDS. I made the worst decision of my life by using a moving company . It took over a month to get my stuff delivered. The ... Read More PLEASE DO NOT USE THIS COMPANY FOR YOUR MOVING NEEDS. I made the worst decision of my life by using a moving company . It took over a month to get my stuff delivered. The customer service regarding delivery updates was very poor; they wouldn’t even inform me when my items would leave the warehouse. They left an entire pallet in storage, resulting in a partial delivery. I received my bed but was missing the legs, bolts, and nails. Some items were broken, and others went missing. DO NOT EVEN THINK ABOUT FILING A CLAIM. They have made the process so complicated that you’ll likely give up. They require you to fill out a lengthy form and upload a picture, but you can only upload one picture at a time. Then they decline your claim, claiming it is incomplete.

Andrew and Michael were very aware of the time. They worked competently, taking short, synchronized breaks to stay fresh. They planned the route with the least traffic an ... Read More Andrew and Michael were very aware of the time. They worked competently, taking short, synchronized breaks to stay fresh. They planned the route with the least traffic and provided us with an estimated time of arrival, which they met perfectly.

I recently moved my studio, and the service was top-notch. They took special care with my fragile items, wrapping each one individually in protective material. They used ... Read More I recently moved my studio, and the service was top-notch. They took special care with my fragile items, wrapping each one individually in protective material. They used a hand truck to move my heavy items and ensured nothing was scratched or damaged. They helped me set up my new studio space, making sure all my equipment was in working order.

The packing squad, supervised by David, was a paragon of professionalism. Their meticulous packing methods safeguarded my belongings, with fragile items receiving additio ... Read More The packing squad, supervised by David, was a paragon of professionalism. Their meticulous packing methods safeguarded my belongings, with fragile items receiving additional protection through premium packing materials like shock-absorbent bubble wrap, cushioning foam, and protective paper. The strategic labeling of each container facilitated a smooth unpacking process. The adept use of equipment like trolleys, incline planes, and securing straps ensured the safe handling of substantial items, including my double-door refrigerator and oak wardrobe.

Mom and Dad booked Safeway Moving Inc. Despite their neighbors' terrible tales, the employees made them happy and excited. Everything went great. Highly recommended. ... Read More Mom and Dad booked Safeway Moving Inc. Despite their neighbors' terrible tales, the employees made them happy and excited. Everything went great. Highly recommended.

I am giving Alexis a 5, but the entire company is a zero. Alexis was the only person to call me back and find out where my belongings were. She was wonderful!! I am writi ... Read More I am giving Alexis a 5, but the entire company is a zero. Alexis was the only person to call me back and find out where my belongings were. She was wonderful!! I am writing another review for the company, but Alexis gets a 5++++++. Apparently I can't write another review, so here goes. This part is regarding the rest of the company, not Alexis. THEY WERE HORRIBLE! Alexis is the only person that returned my calls and found out information for me. I left countless messages for every person I could find a number for and emailed them too. I never got any responses! I chose this company because they had good reviews even though they were higher in price. My experience for AWFUL! Too many situations to write about, but I DO NOT recommend them at all!!!! Run away screaming!!!!!

We’ve been hiring their movers for a while now and they’re the finest in the game. From consistent communication to providing quick service, they are outstanding. The ... Read More We’ve been hiring their movers for a while now and they’re the finest in the game. From consistent communication to providing quick service, they are outstanding. They have our highest recommendation!

Their movers impressed me by completing the move efficiently on schedule despite heavy rain. They packed our furniture with waterproof materials as well as zip-up blanket ... Read More Their movers impressed me by completing the move efficiently on schedule despite heavy rain. They packed our furniture with waterproof materials as well as zip-up blankets to ensure nothing was damaged. Thanks to their resilience, we received everything securely within the quoted time. We applaud them!

I was impressed by how careful these movers were with my antique dresser. They wrapped it up in blankets and tape like it was a newborn baby. Michael and Pearson treated ... Read More I was impressed by how careful these movers were with my antique dresser. They wrapped it up in blankets and tape like it was a newborn baby. Michael and Pearson treated my stuff like it was their own. They were very gentle and cautious movers. They used a dolly and a ramp to transport the dresser without scratching or denting it. They placed it in the perfect spot at the new place.

There were some good experiences with Safeway, but on the whole, it was not worth moving with them due to the thousands of dollars of damage the movers did to my brand ne ... Read More There were some good experiences with Safeway, but on the whole, it was not worth moving with them due to the thousands of dollars of damage the movers did to my brand new home, the customer service that constantly misled and ignored me, and the inability to make us whole again. I have now spent dozens of hours filling our forms, waiting on hold, and being ignored by these folks, and I am left with thousands of dollars of damage to my brand new home that they are refusing to compensate me for even though their driver has admitted fault to the damage they caused. We moved in late 2023. On the whole, the experience was fine. The company seems to pay the truckers and subcontract out local movers when they load your truck and when they unload your truck. The movers during the loading and unloading were professional, nice, and efficient. The truck drivers were generally easy to work with, although we had minor difficulty with language barriers. The issue happened when moving our belongings in to our new house. The movers improperly moved heavy items in our house, placing a sharp and pointed corner onto a hardwood floor, rotating and dragging the furniture, and gouging an otherwise well-kept floor. That's on top of damaging our dresser, our desk, and our closet door among other minor damages that aren't worth mentioning. Safeway uses a horrendous third party system to work through their claims. The website places extremely specific guidelines to deter you from actually submitting a claim, and gathering all the exact documents, pictures, quotes, and filling out forms takes hours and hours. If you do have the misfortune of working through this process, be sure to save every single bit of text, every document, and every picture locally. We submitted our claim, and we were told there were errors, and we had to resubmit every single item. We thankfully had saved every bit of information, resubmitted the identical claim, and that time there were no issues. The system seems designed to wear you out so that you can never be properly reimbursed. After an extended period of time, the third party system offered a paltry $140 to reimburse the damage that has cost us thousands to properly repair. The third party system clearly states that their recommendation is not binding, Safeway can ultimately choose how to reimburse the customer, but Safeway tries to hide behind this third party system. From that period forward, I have tried to contact the company on and off for months. I am continually placed on hold, told that "someone will certainly get back to you soon within 24-48 hours," and no one ever reaches out. I've been told to send out information about my claim to their customer service email (cs@safewaymovinginc.com), and that someone will certainly respond to my query in a short time. This entire process has been infuriating, and I cannot in good conscience recommend anyone work with this organization.