Safeway Moving Inc

It was great fun to work with Safeway Moving, who came highly recommended by one of my close friends. They moved all of our stuff with efficiency and care. Our hopes and ... Read More It was great fun to work with Safeway Moving, who came highly recommended by one of my close friends. They moved all of our stuff with efficiency and care. Our hopes and dreams were really ambitious.

They moved me out of my tiny apartment into a run-down suburban house. They were experts in packing and caring for my fragile chinaware. They deserve a pat on their back! ... Read More They moved me out of my tiny apartment into a run-down suburban house. They were experts in packing and caring for my fragile chinaware. They deserve a pat on their back!

i cant find my previous bad review so i am making sure to put it back on here to ensure anyone reading this does not get swindled by this terribly dishonest and manipulat ... Read More i cant find my previous bad review so i am making sure to put it back on here to ensure anyone reading this does not get swindled by this terribly dishonest and manipulative company ever again. I can only wish you get shut down so that i never have to think of another hopeful customer experience such disappointment in you like i did. Sales rep will completely undersell you to get you locked into contract, promise you the world and confirm their own company does the driving and unpacking (LIES LIES LIES ITS TASK RABBITS) then will contiously upcharge you as you go along the process. You will pay more upon packing than planned, you WILL pay the shuttle fee when they claim they cant fit the truck, and if you have anything to say about it the sassy mid-20 year olds that run the customer service line will just make you feel like an idiot. Please use the company that shows a higher cost upfront i guarantee you they were just more thorough in the estimate, these guys have set minimums and spit out generic quotes knowing they will go up. If this comment gets deleted, i have copied and pasted it to a file and will come back here everyday to repost it until

Brilliant movers, commendable moving assistance. The entire crew was trained and qualified enough to turn any tough situation into a viable solution. Easy to work with, h ... Read More Brilliant movers, commendable moving assistance. The entire crew was trained and qualified enough to turn any tough situation into a viable solution. Easy to work with, highly suggest y'all.

The experience was exceptional, from the initial estimate to the moving process. The employees were patient and professional throughout the entire move. I highly recommen ... Read More The experience was exceptional, from the initial estimate to the moving process. The employees were patient and professional throughout the entire move. I highly recommend their services and will hire them again in the future.

This is precisely the kind of moving experience that I had been thirsting for! Great personnel, an even awesome moving crew and just brilliant services. Definitely recomm ... Read More This is precisely the kind of moving experience that I had been thirsting for! Great personnel, an even awesome moving crew and just brilliant services. Definitely recommended!

An extremely rewarding experience with this company! The service was prompt and in accordance with my standards! I simply could not have asked for more! Highly recommende ... Read More An extremely rewarding experience with this company! The service was prompt and in accordance with my standards! I simply could not have asked for more! Highly recommended!

Both Richard and John were extremely powerful and knowledgeable movers. They effortlessly transported even my heaviest metal-framed bed and other things in boxes. They we ... Read More Both Richard and John were extremely powerful and knowledgeable movers. They effortlessly transported even my heaviest metal-framed bed and other things in boxes. They were quick, yet they packed everything sensibly and respectfully handled my things. Well done, guys; you deserve a pat on your back.

Everything went as it was supposed to: there were no unforeseen costs, damages, mishandling, or difficulties. It really was a hassle-free relocation because of the team's ... Read More Everything went as it was supposed to: there were no unforeseen costs, damages, mishandling, or difficulties. It really was a hassle-free relocation because of the team's attentiveness and responsiveness. They have my highest recommendation!

We submitted a three-minute video of our one-bedroom apartment to receive a binding quote from Safeway Moving for a move from Columbus, OH, to Chicago, IL. We did not obt ... Read More We submitted a three-minute video of our one-bedroom apartment to receive a binding quote from Safeway Moving for a move from Columbus, OH, to Chicago, IL. We did not obtain any more items in between booking Safeway and what happened next. We then had our "72 hour quality assurance" call 3 days prior to our pickup window. On that call, Safeway informed us that we would likely need many more boxes than was quoted, due to the number of our kitchen cabinets. This, obviously, was visible on the video we submitted. The total price additional would be $2,192.73 more than our binding estimate (an increase of 34%). We told Safeway we had not added any items and insisted they honor the original binding quote. When the movers arrived, they refused to load the truck unless we paid over $1,000 more than the quoted price. Because we had to get out of our apartment, we agreed. The entire process (from their arrival to their departure on the day of move-out) took 13 hours for a one bedroom apartment. Two of the three guys barely assisted, and just sat on the back of the truck. We never received a copy of the bill of lading. Onto delivery. When we booked, the salesman said it's "very likely" we would get our stuff on 8/29, our first delivery date, since it was only a ~300 mile move. The information sent alongside our contract says 1-7 days for that length of move. It ended up being 22 days. When our stuff finally arrived on 9/17, they did a walk of the route from the truck to the apartment. We paid the balance and signed their copy of the bill of lading. The guys started unloading and got maybe three trips upstairs. They then unloaded the entire truck onto the curb and told us it would be $2,000 more to finish the job. I (an attorney) told them what they’re doing violates federal law (as it’s a hostage goods situation). He said he’d cut us a deal and bring it down to $1500. I told him there’s no deal to be cut because we aren’t paying another cent. The movers said that it was Safeway’s fault and that this had come up four times today, “and the last people just paid, so why can’t you?” He then had his manager, Amos, call me, who also attempted to bully us into paying more money. I told him, again, that they’re violating the law and they have five minutes to resume work before I call the police non-emergency line. The manager hung up. While we were waiting for more direction from the manager, my husband stated that it would be easier for everyone if we just started moving things upstairs, since it was now pushing 7:30 PM and the crew had to drive down to Missouri later that night. The lead mover (Ken) said, “Are you threatening me?” My husband said no. Ken replied, “Because it’s me, my brother, and this big black dude. And it’s just you and your wife. And where we’re from, we don’t use hands, we shoot.” We’re sure he was just running his mouth, but we didn’t like being threatened with violence because we refused to be extorted. Finally, Amos called the crew back and must have told them to start working, because they then began shuttling things upstairs again. It was done in quite a slipshod manner—boxes tipping over, our walls scuffed up, breaking glass in our communal hallway, etc. This is likely because things were not packed correctly (see attached pictures for how our things were packed). On their way out the door, Ken said that he would send us a bill for the balance; I told him they could try but I would not be paying. Overall, the worst experience I’ve ever had with a company. 12/5 EDIT: Safeway offered me a partial refund to take this review down or modify it. I told them I would be willing to edit the review and possibly increase my star rating if they made it right, but that there is nothing else to discuss—either send us a check or don't, but stop calling, as our experience with them was borderline traumatic. They have called me six times since I told them that, including twice on my honeymoon (after I explicitly told them I was on my honeymoon). Please make it right by sending us our refund, or LEAVE ME ALONE.