PODS Moving and Storage

Everything was perfect. Communication was wonderful The only hiccup we had was we did not use POD packets. When we got to the other end POD guys helped us get the door op ... Read More Everything was perfect. Communication was wonderful The only hiccup we had was we did not use POD packets. When we got to the other end POD guys helped us get the door open. We took some things out so when it gets delivered Saturday. Everyone should use a POD packer!

i WAS a repeat customer but after this last time i don't plan on using PODS again. I couldn't schedule a drop off online as your website kept cancelling it. I finally cha ... Read More i WAS a repeat customer but after this last time i don't plan on using PODS again. I couldn't schedule a drop off online as your website kept cancelling it. I finally chatted with a representative and the earliest date they could drop it off was two days later than what the calendar online was giving me. so for four days into a new month they charged me a full months rent at $300!! then i was charged a higher fee for drop off than what was originally in my contract - because it was one zip code over from where it was picked up. The rep was VERY indifferent and basically told me to just pay it if i wanted my furniture. I'm so disgusted and disappointed.

On time, great placement, friendly driver, excellent ability to store household furnishings during remodel, excellent customer service, and prompt pickup. Received plenty ... Read More On time, great placement, friendly driver, excellent ability to store household furnishings during remodel, excellent customer service, and prompt pickup. Received plenty of notice before drop off and pickup. Able to manage all details seamlessly online very quickly. Also received email reminders and updates. All this and was the best priced pod available locally! PODS has it down to a fine science! Would use again and recommend to others in a heartbeat! Thanks!!

I would like to commend [NAME EDIT] (Asst. Mgr) and [NAME EDIT] (Driver) for an Outstanding Job!! We drove from the East Coast to Nampa, Idaho. We used two large PODS Con ... Read More I would like to commend [NAME EDIT] (Asst. Mgr) and [NAME EDIT] (Driver) for an Outstanding Job!! We drove from the East Coast to Nampa, Idaho. We used two large PODS Containers. When the first POD arrived, it was the wrong one of the two we Needed delivered first, due to a short time to unload/pick up before being charged another storage fee! I told [NAME EDIT], he gave me [NAME EDIT] number to call about my dilemma. (What happened was the online sales crew screwed up the delivery and POD container numbers)! [NAME EDIT] looked into it and straightened everything out! We were able to unload, reschedule PODS and avoid an additional storage fee! [NAME EDIT] and [NAME EDIT] made our move Alot Less Stressful! Thanks again PODS for having employees like them! Because of them, we would highly recommend using PODS again!!!

Pont has the worst customer service I've ever seen working with two different people neither one will get back to me and now the Florida office has no one there they say. ... Read More Pont has the worst customer service I've ever seen working with two different people neither one will get back to me and now the Florida office has no one there they say.

Absolutely the worst service i have ever used. Worst customer service experience. I don’t know when my pods will be redelivered and no one will call me back!! It’s be ... Read More Absolutely the worst service i have ever used. Worst customer service experience. I don’t know when my pods will be redelivered and no one will call me back!! It’s been 3 days