OM Van Lines Moving

Quite good and time savable mover's. Om Van Lines was so good for me because I told them before that I have shortage of time so you have to manage everything by yourself ... Read More Quite good and time savable mover's. Om Van Lines was so good for me because I told them before that I have shortage of time so you have to manage everything by yourself and my luggage should be safe and damage free. And the results I got was even better than my expectations. Thanks for the satisfactory move.

I recently had a horrifying experience with OM Van Lines that I feel compelled to share. Initially, our salesperson, Alex Frost, quoted us $3,375 for our out-of-state mov ... Read More I recently had a horrifying experience with OM Van Lines that I feel compelled to share. Initially, our salesperson, Alex Frost, quoted us $3,375 for our out-of-state move, which seemed reasonable for a tightly packed 20 x 10 storage unit. However, once the truck was loaded and we were ready to leave, we were suddenly informed that the new price was just under $6,000! This unexpected $2,500 increase was outrageous, especially since the company knew we were leaving that night for good and had no choice but to pay. When we challenged the additional cost, we were absurdly told it was due to the addition of a box of cleaning supplies, an ironing board, and totes. This explanation was completely unconvincing and felt like a blatant attempt to take advantage of our situation. To make matters worse, the night before delivery (Saturday), we were informed that the 80-foot trailer (Note: section 3 of the Binding contract indicates customer should be able to accommodate a 53 ‘ trailer) would not fit on the road by our new home. We were told we would need to come up with an extra $1,500 in Cash within 18 hours or our furniture would be shipped back to New York, and we would be charged a substantially higher re-delivery fee. This last-minute cash demand put us in an impossible situation and added an enormous amount of stress leading to signing forms under complete duress with the only alternative of never seeing your belongings again. In the end, we had to pay OM Van Lines a staggering $7,300 mostly in cash, far from sales rep Alex Frost’s calculation of $3,375 when we hired this “company.” To add insult to injury, several of our furniture pieces, including a vintage Bombay chest from my late mother, suffered severe damage and some of our boxes marked fragile were crushed and had footprints on them. This is no surprise, considering OM Van Lines uses day laborers from Craigslist to defer liability, and our items were loaded and unloaded by them four times during the NY to Florida move. The only bright spot was that the final two Craigslist day laborers were professional and more respectful of our personal belongings than any of OM Van Lines' employees. Furthermore, OM Van Lines showed no concern for the condition of our items or the timing of their arrival. Their primary focus seemed to be on securing large cash transactions, regardless of the inconvenience and stress caused to us. Additionally, Michelle in customer service and Maria, the truck driver who shamed and intimidated me when we questioned being able to produce unplanned sums of cash on a Sunday. More specifically, OM’s idea of customer service is gaslighting the customer. Michelle will talk you in circles. I would strongly advise against using OM Van Lines for your moving needs. Their deceptive pricing, unprofessional conduct, gaslighting, and last-minute demands for large sums of cash made an already challenging move far more stressful than necessary. Additionally, their use of Craigslist day laborers resulted in significant damage to our cherished belongings from deep furniture gauges to crushed boxes marked fragile with footprints as if damage was done deliberately. There was a huge case in Florida several years back brought about by the AG that successfully targeted 10 companies for similar practices and it is appearing this company may have been one and reinvented itself with a new name given that under its current name has existed for three years despite their website claim they have been around for decades. OM Van Lines is being given an opportunity to fix this issue with me. If they do not do so without further delay, I will pursue being made financially whole by them through whatever means necessary. From their website: 1. **Highly Qualified Staff**: -They use unvetted day laborers from Craigslist 2. **Honest and Flat-Rate Pricing**: - This is a blatant lie, numerous customers have had their quoted rate tripled. 3. **100% Satisfaction Guaranteed**: - OM’s idea of customer service is Gaslighting and intimidating their customers. Wendy 17 complaints in two years #BBB #gaslighting #threats #movinghostage #scammovers #scammovingcompany #irsfraud #bewareomvanlines #floridamovers #bestandworstmovers #accountablemovers #moveNYtoFL #OMvanLinesTheTruth #EvolvingReviews #MovingTips #LongDistanceMoving #MoverReviews #RelocationAdvice #goviral #movingcompany #FraudAlert #jamessisco

Lovely experience with this mover's. It was an urgent move but they ensured that everything is moved save and sound. They Were Mind Blowing Lovely experience with this mover's. It was an urgent move but they ensured that everything is moved save and sound. They Were Mind Blowing

BEST MOVING COMPANY! My first move with OM went so well that I booked them for an additional move. The owner was so easy to talk to and very helpful. The office staff wal ... Read More BEST MOVING COMPANY! My first move with OM went so well that I booked them for an additional move. The owner was so easy to talk to and very helpful. The office staff walked me through every step of the way. The moving men were also great to work with. All OM Van Lines employees were courteous, professional,and went out of their way to assist in any way possible. They all were a delight to do business with!

The team was very knowledgeable explaining the complete moving process. The driver was very courteous/professional and easy to work with. The movers were also very profes ... Read More The team was very knowledgeable explaining the complete moving process. The driver was very courteous/professional and easy to work with. The movers were also very professional with the packing and unpacking of our furniture.

OM Van Lines did a great job estimating our moving costs. Michelle was very helpful in laying out the process and what to expect. We did an interstate move. Everyone did ... Read More OM Van Lines did a great job estimating our moving costs. Michelle was very helpful in laying out the process and what to expect. We did an interstate move. Everyone did a great job, helping us plan, pack, move, and arrive safely. All of our furniture and other household items were treated with care and arrived in perfect shape. The cost was reasonable as well. I highly recommend OM for a safe and carefree move.

The team was very knowledgeable explaining the complete moving process. The driver was very courteous/professional and easy to work with. The movers were also very profes ... Read More The team was very knowledgeable explaining the complete moving process. The driver was very courteous/professional and easy to work with. The movers were also very professional with the packing and unpacking of our furniture.

They are scammers, they will quote a low price, and when they have your stuff, they will request more money. So basically you have no choice but to pay if you want your ... Read More They are scammers, they will quote a low price, and when they have your stuff, they will request more money. So basically you have no choice but to pay if you want your Move to be delivered, I had to pay 40% more in order to get my things. Everything was very unprofessional and dishonest company. Stay away from them.

Communication was excellent from the initial booking to the day of the move. They kept me informed every step of the way, which helped alleviate any stress I had about th ... Read More Communication was excellent from the initial booking to the day of the move. They kept me informed every step of the way, which helped alleviate any stress I had about the process. Pricing was fair and transparent, with no hidden fees or surprises.

Wilson and his crew and did a fantastic job helping move from NJ to CT. They arrived on time and got right to work.. They were very careful and organized with my things. ... Read More Wilson and his crew and did a fantastic job helping move from NJ to CT. They arrived on time and got right to work.. They were very careful and organized with my things. What impressed me was how responsive they were. I was treated like a valued customer and can’t thank enough.