Budget Truck Rental

False advertising. I not only reserved but i paid for a minivan pick up at 12pm , and upon arrival after I waited 2 hours, I was told there are no minivans even after i r ... Read More False advertising. I not only reserved but i paid for a minivan pick up at 12pm , and upon arrival after I waited 2 hours, I was told there are no minivans even after i reserved it weeks in advance. Another customer walked in and picked up a minivan after I was already there. I was then charged more for a minivan and given a smaller suv and told that it was an upgrade. During my vacation I was told to call customer service for reinbursement. Upon calling customer service I was told that I would not be getting money back despite being inconvenienced and overcharged I used this company because i thought they practiced honest business. Either give me what i paid for or give me the difference when you downgrade my service.

Awesome experience. Staff was helpful, understanding, and friendly. Able to help out at the last minute with a troubled vehicle from the Orlando airport. ... Read More Awesome experience. Staff was helpful, understanding, and friendly. Able to help out at the last minute with a troubled vehicle from the Orlando airport.

I rented a cargo van 2-3 weeks in advance only to get a phone call the day before that there were no cargo vans available. I could get a free upgrade to a truck but I did ... Read More I rented a cargo van 2-3 weeks in advance only to get a phone call the day before that there were no cargo vans available. I could get a free upgrade to a truck but I did not want a truck since I was the one who was going to drive it and did not want to drive a truck. I could see if the van was rented the day before but they had ample time to get a van in. Very disappointed.

I rented a truck and no longer needed it. So I went to cancel and the site would not let me cancel. Nowhere on my confirmation page does it say cancel within 48hrs. You h ... Read More I rented a truck and no longer needed it. So I went to cancel and the site would not let me cancel. Nowhere on my confirmation page does it say cancel within 48hrs. You have to click around to find that. To me, that's deceptive business practices to increase their shrinking numbers. I call and they wouldn't even help. They charged me 75.00 more than the rental. They know the policy is hidden and hope that people don't cancel in time. Thanks God for credit card protections. Don't use this service, they are scum, preying on **. I don't really like U-haul but they are better than this company. Don't give them your hard-earned money. This company doesn't deserve our money.

They knew that they did not have inventory and still let me register for a truck. Drove forty minutes to pick it up and the guy at the counter laughed. Please call the pi ... Read More They knew that they did not have inventory and still let me register for a truck. Drove forty minutes to pick it up and the guy at the counter laughed. Please call the pick up location before you drive over and waste your time, better yet, call a different company, I know I will. Penske for now on. At least they tell you if they have a truck!

They put my life at risk by renting me a truck that they were fully aware had problems and they did not disclose this to me. And they charge a way higher price than they ... Read More They put my life at risk by renting me a truck that they were fully aware had problems and they did not disclose this to me. And they charge a way higher price than they say in the description and they kept my deposit for no reason.

The staff were super nice and helpful. We had to swap our car that we had picked up from another location. The staff were super nice and helpful. We had to swap our car that we had picked up from another location.

I needed a truck to relocate my office from Phoenix to Los Angeles. I made a reservation about a week to ten days before I needed the truck. Late the day before I receive ... Read More I needed a truck to relocate my office from Phoenix to Los Angeles. I made a reservation about a week to ten days before I needed the truck. Late the day before I received a telephone call that the truck was not available, but that I could get one in Northern Arizona. This is going to cost me between $5,000 and $7,500, because I have people assisting me and they have to fly to Arizona. I would not recommend that you ever use Budget for a truck rental.

I made two reservations at Budget over the weekend. The night before a representative called to inform me that, despite my reservation, there was no truck available. I th ... Read More I made two reservations at Budget over the weekend. The night before a representative called to inform me that, despite my reservation, there was no truck available. I then asked what about my second reservation. He said, still no trucks available. They still charged me a no-show fee even though they told me there was no truck for me.

I've rented trucks from Budget Truck every year since 2017, to include earlier this year. However, when I went to pick up a truck for a recent rental, the location had no ... Read More I've rented trucks from Budget Truck every year since 2017, to include earlier this year. However, when I went to pick up a truck for a recent rental, the location had no record of my reservation. I found out later that Budget Truck had changed the location and pick-up date without even telling me! On top of that, they charged me a $75 no-show fee, which they later refunded. Unfortunately, Budget Truck can no longer be relied upon.C