Gulf Stream Van Lines

My initial interactions with Gulf Stream were great and honestly through the nightmare process of getting my stuff delivered, they were helpful... To extent. The real pro ... Read More My initial interactions with Gulf Stream were great and honestly through the nightmare process of getting my stuff delivered, they were helpful... To extent. The real problem with them is the company they hired to actually move my stuff. The company lied to me on several occasions, if I called several times in the same day, each employee gave different information that contradicted what I was told by the last. I wouldn't recommend Gulf Stream strictly because of the companies they hire. The company they hired made me feel like I paid them to steal my stuff.

Hired GS Vanlines after spending 2 hours on phone going over EVERYTHING we were moving (3 households). paid deposit for 26" truck they suggested. Made sure I could pay re ... Read More Hired GS Vanlines after spending 2 hours on phone going over EVERYTHING we were moving (3 households). paid deposit for 26" truck they suggested. Made sure I could pay rest by Credit card. During QA call, was told no one ever recorded an inventory - waste of 2 hours. Move DayMovers were 2+ hours late, Only Driver spoke VERY broken English, Driver had to ask 3rd guy's name (same guy jumped out of truck with shirt inside out & backward - not even wearing company shirts so why have it on wrong?) Driver looked at all stuff (arrived at house, drove to storage, back to house) then forcefully came at me saying it would be extra charges because "100% will not fit". I told him it would & he again yelled at me "It will 100% not fit". I said "Fine then do your best" Driver replied, "Now I can listen to you". Then Driver ARGUED with me about disassembling furniture, told me he WOULD NOT do it at all. Nor would he use moving blankets on my antiques (both against contract). Husband and SIL started disassembling furniture but stopped when I called Customer Service (CS). I called CS, they said they had no record of me making arrangements to pay by credit card. I also told CS driver was late, rude to me, and REFUSED to take furniture apart as in contract - CS told me "I am sure that is not happening". I sent Movers away. CS called back and asked why, I repeated, they were rude, refusing to wrap antiques, and disassemble furniture. And I had no other way to pay than CC. CS told me the movers said I refused to let them disassemble furniture. CS basically said I was lying, that I was breaking contract by sending Movers away. They broke contract first by not disassembling furniture wrapping furniture No Itemized Inventory Not professional Service Had wrong addresses on paperwork. I don't deserve to be treated the way I was. They made me feel that if they had our stuff, we would never see it again without paying more than we agreed to. Rented 26' Uhaul - had room to spare

Gulf Stream Van Lines is top-notch; they are the finest for relocating fragile and delicate items, especially when experiencing an off-city shift. They made my work easie ... Read More Gulf Stream Van Lines is top-notch; they are the finest for relocating fragile and delicate items, especially when experiencing an off-city shift. They made my work easier and less stressful. I wholeheartedly recommend these boys.

DO NOT HIRE THIS COMPANY. This is a broker company. They promise you the lowest possible estimate when you are booking it, but when the movers arrive, you will 100% not ... Read More DO NOT HIRE THIS COMPANY. This is a broker company. They promise you the lowest possible estimate when you are booking it, but when the movers arrive, you will 100% not be able to fit everything in that space, which means you should expect to double or triple your price. We had to leave behind all of our furniture because the quote didn't even cover half of our boxes, and to add in our furniture would triple our estimate. I called the customer service line and she said that it was an estimate only, so not their fault if the cost increased as that was up to the movers, which was never told to us. If possible, I would give them 0 stars. The movers who took our things were excellent and very professional, but have said this is an issue with any property they take from this company.

My husband and I are moving to Arizona. Well we’re doing it now. Not only did they completely misconstrue their quote, but they left inventory out to make it seem like ... Read More My husband and I are moving to Arizona. Well we’re doing it now. Not only did they completely misconstrue their quote, but they left inventory out to make it seem like they beat their competitors and we put our down payment down. We just tried to do our inventory review and the man, Jordan who was on the phone with us intentionally spoke over us, then proceeded to try and gaslight us into thinking that we were wrong. My husband pulled up the receipts to try and verify and Jordan kept essentially calling him a liar. He then hung up the phone on my husband after not letting him explain anything. We called back and he started calling us names and when we asked to speak to customer service he continued to berate us. We call customer service same thing different person. We’re expecting a call in the morning from her supervisor to try and absolve some issues but we’re no longer going to be working with them. Sucks we left our deposit. It seems like all they’re trying to do is get more money from people then get them to cancel.

Moving? Don't sweat it with these movers! They made it look like a walk in the park. The crew was quick, careful, and treated my stuff like gold. I blinked, and they had ... Read More Moving? Don't sweat it with these movers! They made it look like a walk in the park. The crew was quick, careful, and treated my stuff like gold. I blinked, and they had everything loaded up, ready to go. Plus, their prices were fair and transparent - no surprises here. I'll be shouting their praises from the rooftops!

The rep promised me that if I canceled the order within 48 hours, I would get a refund of the deposit. I canceled within 24 hours and they refuse to refund any money. Do ... Read More The rep promised me that if I canceled the order within 48 hours, I would get a refund of the deposit. I canceled within 24 hours and they refuse to refund any money. Do not use this company.

Unexpected events put me in a difficult situation and required me to relocate within a week. Thank goodness, Gulf Stream Van Lines saved the day. They fulfilled my reques ... Read More Unexpected events put me in a difficult situation and required me to relocate within a week. Thank goodness, Gulf Stream Van Lines saved the day. They fulfilled my request at the last minute but still delivered great service. The movers packed and loaded my items quickly and efficiently, working nonstop. They even took apart and put my home office setup back together for peace of mind. I highly recommend them.

The crew's assistance in my parents' move was crucial. They got the job done quickly and without any problems. I have no reservations about recommending them for any kind ... Read More The crew's assistance in my parents' move was crucial. They got the job done quickly and without any problems. I have no reservations about recommending them for any kind of move. I recommend this service to anyone that needs assistance.

This moving company handled my fragile items with extreme care, as I had feared they would not. I can't believe it. I’m impressed beyond measure at the service I got! ... Read More This moving company handled my fragile items with extreme care, as I had feared they would not. I can't believe it. I’m impressed beyond measure at the service I got!