Emerald Van Lines

I have to admit I was a little nervous at first, but it turns out I had nothing to worry about, these guys came in and packed up all my stuff so nicely I felt like royalt ... Read More I have to admit I was a little nervous at first, but it turns out I had nothing to worry about, these guys came in and packed up all my stuff so nicely I felt like royalty, all I needed was someone to fan me with a big feather. They held my things in storage for me while I finalized the closing on my new house. When they finally delivered everything and set it up for me I was very relieved to see it all had survived the journey without a scratch, simply amazing I wish I never moved before by myself, will always hire movers from now on, especially these guys. Thank you so much!

If I could give this company 0 stars I would. This was the worst experience I have ever had. They were the nicest people in the world at the beginning. Once the down paym ... Read More If I could give this company 0 stars I would. This was the worst experience I have ever had. They were the nicest people in the world at the beginning. Once the down payment was sent, communication basically ended. I did not receive my things for over a month. I was yelled at by customer service and told to stop talking because I don’t know what I am talking about. I was promised some sort of conversation near the end for potential reimbursement. I never received a call and I have called over 20 times and left multiple messages. It has now been 2-3 months and no response. Miserable company. Miserable people.

Manager was polite and went above and beyond, extremely courteous, and professional. Nothing was too much trouble for them. They carefully packed all my items (labeling t ... Read More Manager was polite and went above and beyond, extremely courteous, and professional. Nothing was too much trouble for them. They carefully packed all my items (labeling the boxes) on Friday and delivered on Saturday, making my move smooth and trouble-free!

Again, I have to say that I was really impressed. Sure, they are not the cheapest ones, but the price/service ratio is definitely in their favor. You will not regret hiri ... Read More Again, I have to say that I was really impressed. Sure, they are not the cheapest ones, but the price/service ratio is definitely in their favor. You will not regret hiring them. Great job, guys! Thank you so much!

They were hard working and got the move done in a timely manner. I would absolutely recommend these Movers to anyone that is moving. All moving was done nicely. They made ... Read More They were hard working and got the move done in a timely manner. I would absolutely recommend these Movers to anyone that is moving. All moving was done nicely. They made a painful & stressful process so easy. THANK YOU!!!

The team did a great job with my move and made my move extremely smooth. They arrived promptly on time, were very nice, and packed up my belongings making sure to properl ... Read More The team did a great job with my move and made my move extremely smooth. They arrived promptly on time, were very nice, and packed up my belongings making sure to properly wrap and protect furniture and unboxed items. I am happy with the staff.

This is a complete scam. I was skeptical when I first heard the complaints about Emerald, and I thought "I am giving them a lot of money and the sales people are so nice, ... Read More This is a complete scam. I was skeptical when I first heard the complaints about Emerald, and I thought "I am giving them a lot of money and the sales people are so nice, I'm sure they will treat me well." WRONG. After you pay your downpayment, they don't care about you at all. They subcontracted our move out to the rudest moving company I have ever encountered and didn't help us at all. They were late to pick up our stuff, told us our things would be delivered on a date then arrived a WEEK later, and wouldn't give us any updates when we called and asked. In fact, the moving company hung up on us when we tried to ask a few basic questions. After we finally got all our things, we were using our vacuum, and smelled cigarettes and burning. We opened up our vacuum filter to find 7 cigarette butts. We have never smoked, which means the movers were smoking by our stuff and then USING OUR VACUUM. We ended up throwing the vacuum away because it smelled so bad. We have emailed Emerald several times asking for remediation, and they won't give us the time of day. I'm so frustrated and wouldn't advise anyone to use them. 0 stars.

The sales rep told us we would receive our items by a certain date and ended up delivering our items 2 weeks late! Then they hide behind their long fine print that most p ... Read More The sales rep told us we would receive our items by a certain date and ended up delivering our items 2 weeks late! Then they hide behind their long fine print that most people don’t read. No since of ownership for what the sales representatives sell you on. Lost around $1,500 to them and about $2,000 in the 2 weeks we didn’t have our belongings in order to have a bed to sleep on and food to eat. DO NOT BOOK BOOK WITH THEM!!