Midland Van Lines

This company is the worst! The initial conversation with Derek seemed great until we paid and then were told from other employees what we were told by Derek was not true. ... Read More This company is the worst! The initial conversation with Derek seemed great until we paid and then were told from other employees what we were told by Derek was not true. No one called us back for 2 weeks when we questioned why our things are 2 weeks late. Items came totally destroyed and. When they arrived at our condo they refused to drive into the subdivision and instead unloaded all of our possessions on the side of the road even though they charged us to bring it into the house. The movers just stood there while we all packed the items in our cars and drove it to the house. 3300.00 to move 323 sq ft from Buffalo to Florida and half of our things are destroyed. Use anyone else but Midland!

My wife received an estimate from Midlandvanlines for our move from Kansas, KS to Nashville, TN. James Lista was our contact person and asked for detailed information abo ... Read More My wife received an estimate from Midlandvanlines for our move from Kansas, KS to Nashville, TN. James Lista was our contact person and asked for detailed information about our moving items over the phone. My wife provided a comprehensive list. After confirming the details, James called my wife around 9:00 pm on November 25, 2024, informing her that we needed to pay a deposit of $3,065 to reserve a truck. He emphasized the urgency due to the end-of-year and Christmas season, prompting my wife to immediately pay the deposit by photo check. During the estimation process, James focused solely on the detailed item list and quantities. He sent us a document for signature, which we reviewed without noticing the total estimated volume of 1,127 CuFT. Trusting the moving company's experience, we assumed this volume was accurate and signed the document. On December 7, 2024, just five days before our pick-up date, Gary Parker, who claimed to be James Lista’s boss, called to discuss the inventory list. He stated that the estimated volume of our moving items was significantly lower than normal for our 5,000 sqft house and asked us to pay almost three times the contract amount. Despite our assertion that the volume was calculated by James Lista, Gary repeatedly pointed out that we had signed off on the 1,127 CuFT estimate. Feeling upset, we requested a refund, but Gary insisted that refunds could only be issued if we cancelled the move seven days before the pick-up date. Since he had called us just five days prior, cancelling was not an option, which made it seem like a planned fraud. Unable to reach James Lista, we contacted Midlandvanlines' customer service. Gary called us back, stating that contacting customer service was pointless as he was the sole decision-maker in the company. On moving day, December 12, 2024, the moving truck arrived at 1:00 pm. The movers checked all our items against the list and demanded we pay three times the original contract amount, threatening to leave if we didn't comply. This turned our moving day into a nightmare. My wife and I felt this was a pre-planned fraud. We suspect that James Lista might not be a real person and that Gary Parker could be acting both roles. Their business model seems to involve: 1) proposing a low price with a virtual name, 2) getting the shipper to sign the contract and to pay the deposit, 3) contacting the shipper after the cancel grace period to demand a higher price, and 4) keeping the deposit without providing moving services if the shipper doesn’t agree to pay more. We WILL take LEGAL ACTION to recover the deposit, and any financial losses incurred if refunding and proper compensation is not made shortly.

Midland Van Lines exceeded my expectations! They were prompt, courteous, and very careful with my belongings. Their pricing was transparent, and there were no hidden fees ... Read More Midland Van Lines exceeded my expectations! They were prompt, courteous, and very careful with my belongings. Their pricing was transparent, and there were no hidden fees. The whole process was smooth and hassle-free. I highly recommend them to anyone looking for a trustworthy moving company.

The team at Midland Van Lines was so friendly and helpful. They arrived on time, packed everything securely, and ensured my belongings were delivered safely. They even se ... Read More The team at Midland Van Lines was so friendly and helpful. They arrived on time, packed everything securely, and ensured my belongings were delivered safely. They even set up my furniture at the new place. If you want hassle-free moving, this is the company to call. Truly exceptional!

This was the best moving experience I’ve ever had! Midland Van Lines went above and beyond to make my move effortless. The staff was friendly, professional, and detail- ... Read More This was the best moving experience I’ve ever had! Midland Van Lines went above and beyond to make my move effortless. The staff was friendly, professional, and detail-oriented. All my items were handled with great care. I’ll be recommending them to all my friends and family. Amazing job!

Midland Van Lines did a fantastic job on my long-distance move. Their customer service team was always responsive, and the movers were always skilled and polite. Everythi ... Read More Midland Van Lines did a fantastic job on my long-distance move. Their customer service team was always responsive, and the movers were always skilled and polite. Everything arrived in time and without damage. I was more than impressed, and they made the process so easy. I would definitely recommend them to anyone moving!

Midland Van Lines did an excellent job on my long-distance move. Their customer service was responsive, and the moving professionals performed their work expertly and cou ... Read More Midland Van Lines did an excellent job on my long-distance move. Their customer service was responsive, and the moving professionals performed their work expertly and courteously. Everything arrived on time and with no damage. They exceeded my expectations and made everything so easy. I will absolutely recommend Midland to anyone who's moving anywhere!

Midland Van Lines made moving less stressful. They were very organized, friendly, and speedy without losing anything in the process. My furniture came intact. I could not ... Read More Midland Van Lines made moving less stressful. They were very organized, friendly, and speedy without losing anything in the process. My furniture came intact. I could not be more satisfied with their service. I will definitely use this company again for any move. Highly recommended!!

INTENTIONAL SCAMMERS & FRAUDSTERS! RUN FORREST RUN! I spoke with Steven Grauf on 12/04/24 and gave him the exact size of my storage unit, which I even pulled up from my e ... Read More INTENTIONAL SCAMMERS & FRAUDSTERS! RUN FORREST RUN! I spoke with Steven Grauf on 12/04/24 and gave him the exact size of my storage unit, which I even pulled up from my email and told him was 10x15x8 and almost full to the brim. He intentionally removed 1 from the 15 and wrote 10x5x8. We agreed on $2,382.51 total to move all my stuff from the above unit from Houston, TX, to Tampa, FL. Immediately after they pulled the $982.56 deposit he demanded, Steven stopped picking up my calls and never responded to my texts. Meanwhile, he told me that he was my account manager, that I should call or text him if I have any questions. Today, 12/12/24, a Gary called me and said he's a quality assurance guy from Midland Van Lines and wants to take inventory of my items they'll be moving. I said okay. After I answered all his questions [the same things I previously told Steven], Gary told me that my bill is now $4840.90, and that the bill of lading I signed said that my storage unit is 10x5x8! That I have to pay him another $1,300 deposit [on top of the deposit I previously paid]. When I requested that he should refund me my hard-earned $982.56, he told me no refunds. The next thing, I got a text from him and from Steven's line saying that they have canceled my scheduled service and won't refund me. I am raging in anger right now because these were the same things Steven told me that other moving companies do to folks, and he even advised me to block anyone else that calls me from other moving companies. Steven hurled my ass to sign the bill of lading while he held me over the phone and told me that if I don't sign right away, I will lose the slot, and I won't get scheduled. That they typically don't have any space for a move within 2-3 weeks timeframe, that I was very lucky something popped up and that he needs me to sign and pay immediately to secure the spot, and that it only takes a few seconds to sign. When I told him that I really need to read the contract before signing, Steven told me that I don't need to read the whole document before signing and that I will lose the chances of being moved on December 15th as planned, that I should use my phone and sign on their eSignature platform via the email he sent to me already. Hence, I signed it. Steven never told me that my deposit is non-refundable and that they'll jack up my bill 2 days before my moving date! Why didn’t they perform the quality assurance before deducting money from my bank account? What wasn’t the quality assurance done right after the initial paperwork was completed? Why wait until 2 days to my moving date to come up with a story that my bill is now $4840.90? Worse off, immediately I requested a refund from Gary went into their back office and inflated my bill on all the quotes Steven emailed me on Dec 4th & 5th. Now, Gary is telling me that the fine print on the document I signed says non-refundable! WORSE OFF, Gary refused to release the voice recording of the conversations between Steven and I. This was and still is a master-planned scam! TO MIDLAND VAN LINES, REFUND MY MONEY BACK TO MY ORIGINAL FORM OF PAYMENT ASAP!

I was so impressed with the professionalism of Midland Van Lines. The crew was efficient and took extra care of my fragile items. The pricing was fair, and they provided ... Read More I was so impressed with the professionalism of Midland Van Lines. The crew was efficient and took extra care of my fragile items. The pricing was fair, and they provided regular updates throughout the move. This is hands down the best moving company I’ve ever worked with. A+ service!