Metro Hop Relocation LLC

Metro Hop Relocation customer service exceeded my expectations. From the initial inquiry to the actual move, they were responsive and attentive to my needs. The movers ar ... Read More Metro Hop Relocation customer service exceeded my expectations. From the initial inquiry to the actual move, they were responsive and attentive to my needs. The movers arrived on time and were polite and courteous.

On September 16,2023, 3 men in a U-Haul truck showed up at my residence. I was nervous about the move already but to see a rental truck. The guy immediately entered my ap ... Read More On September 16,2023, 3 men in a U-Haul truck showed up at my residence. I was nervous about the move already but to see a rental truck. The guy immediately entered my apartment and says you have really nice stuff I need to evaluate. I said what do you need to evaluate I just spoke to your guy a couple days ago and he knows exactly what I have. The guy said well he was wrong according to my estimate now you owe us an additional $1,000. Do to Major frustration and lack of money I told him well forget it I'll just throw everything away. This included a full queen size bed with a headboard, footboard, a dresser with mirror, and another stand-up dresser which had clearly been quoted in my first quote. We agreed that I would leave the whole bedroom set so we didn't have to pay the additional $1,000 the guy began to load up my belongings. I asked the guy several questions but he continued to skate around answers. The driver said that the items would be delivered around the 22nd of that month I said is that the day is supposed to be delivered or is there a time period after that. He said that's the date you're going to get it so that day came and went with no communication the following Wednesday I was told I was going to have a driver pick up my stuff and no communication several days later I continue to call not receiving any calls from you guys or that quote moving company that I guess you guys hired. I have gone back and forth with this mover to not even know where my belongings are to this day. I have given your company in this company now almost $2,000. I have been advised that due to the lack of communication and not ever receiving any of my belongings to file a police report. I have followed up and reported them to my payment sources and to police. I have turned in all my texts photos and camera footage from when they came into my house. This type of business behavior is not acceptable and I will make sure that I follow up on this situation. Have contacted your company. I've contacted them but nobody wants to call me back or even tell me where my belongings are. I have proceeded to find criminal charges against your company."

You are probably reading this now because you have also been ripped off by them. Check out their Google reviews and BBB rating in FL. These people are not ethical. I cont ... Read More You are probably reading this now because you have also been ripped off by them. Check out their Google reviews and BBB rating in FL. These people are not ethical. I contracted with this company to move me from FL to MS. On 09/26/23, When the sale of the home that we were buying in MS fell through on 10/03/23, I called and emailed them regarding the cancellation and I asked when I would receive a refund. At that point, I discovered that they had charged my credit card for more than one-half of the move cost. In discussions with this company, they refused to refund any of the ""deposit"" that they unknowingly charged my credit card. Property never received. Company stopped communicating.

Moving may be stressful, but their team eased my concerns. It was evident they were skilled experts the moment they came. They took the time to carefully wrap each piece ... Read More Moving may be stressful, but their team eased my concerns. It was evident they were skilled experts the moment they came. They took the time to carefully wrap each piece of my furniture in plastic wrap and blankets to ensure they arrived in the same condition.

We had a smooth and trouble-free relocation thanks to the help of this moving firm. Nothing was damaged in transit because they used padded boxes. We had a smooth and trouble-free relocation thanks to the help of this moving firm. Nothing was damaged in transit because they used padded boxes.

Thomas was the man responsible for making my move a seamless one! I extend a hand of gratitude towards him for the sensational service he gave me and my family for our re ... Read More Thomas was the man responsible for making my move a seamless one! I extend a hand of gratitude towards him for the sensational service he gave me and my family for our relocation! We’ll definitely book him for handling our next move too!

When it came to loading our furniture, the team employed a striking array of blankets, pads, and straps. Each piece was wrapped securely, with extra care taken to protect ... Read More When it came to loading our furniture, the team employed a striking array of blankets, pads, and straps. Each piece was wrapped securely, with extra care taken to protect the corners and edges.

I highly recommend Metro Hop Relocation LLC' business if you need a great professional moving company. When I moved recently, I had a refrigerator and small rack to move ... Read More I highly recommend Metro Hop Relocation LLC' business if you need a great professional moving company. When I moved recently, I had a refrigerator and small rack to move from KS to SC, but they made it easy.

Metro Hop Relocation LLC provided excellent alternatives for packing and storing my prized glassware during my move from ID to GA. They are the greatest movers I have eve ... Read More Metro Hop Relocation LLC provided excellent alternatives for packing and storing my prized glassware during my move from ID to GA. They are the greatest movers I have ever had; they took extra care to wrap all my valuables.

Metro Hop Relocation LLC is excellent. They follows their rules and started their work. They were quite meticulous in their approach. I intend to employ them once more. ... Read More Metro Hop Relocation LLC is excellent. They follows their rules and started their work. They were quite meticulous in their approach. I intend to employ them once more.