Cobra Van Lines LLC

I had a highly disappointing experience with Cobra Van Lines. The company did not adhere to the promised time window for pickup, arriving several hours later than initial ... Read More I had a highly disappointing experience with Cobra Van Lines. The company did not adhere to the promised time window for pickup, arriving several hours later than initially scheduled. Once the movers began loading my items, I was informed by the driver that the load exceeded the initial estimate, resulting in an additional charge of nearly $800. When I questioned this unexpected increase, the driver explained that he could not assess the space requirements until after loading began. Upon reviewing the contract, I referenced the Federal Motor Carrier Safety Administration's regulations, which state that without a new binding estimate in writing, the original price should remain in effect. When I raised this, the driver became defensive and threatened to unload the truck. I informed him this would be a violation of federal regulations, especially since a third of my items had already been loaded. After some back-and-forth, the driver reduced the charges but claimed that fuel costs prevented any further reduction. Despite my confusion, I felt pressured to sign the contract, as my flight the next day left me with no other option. Originally, I was given an estimated delivery window of 5 days, with the earliest date set as 10/20. However, my items were not delivered until 27-28 calendar days later, far beyond the expected timeframe. Throughout this delay, Cobra Van Lines was unresponsive, failing to provide updates or return calls as promised. When I finally spoke to a customer service representative, Mercedes, she was unhelpful and dismissive, providing no satisfactory answers to basic inquiries, such as the company’s ownership or licensing details. On 11/22, I received an email stating that my items would arrive on Sunday, 11/24, between 8-10 am, but that a shuttle service would be required at an additional $450. This was perplexing, as the original contract specified that a semi-truck could make the delivery, and my wife had confirmed this with the company. When the delivery day arrived, I waited for hours, only to receive a call around 3 pm from the driver, Gio, who informed me that his truck had broken down and that he would not be able to deliver until Wednesday. It was frustrating that this information wasn’t provided earlier. When the delivery finally occurred, the truck was a 27-foot box truck—ample in size, clearly able to handle a semi-truck delivery. Additionally, my items, which had been packed in durable Home Depot bins, arrived in poor condition—scuffed, dirty, and with zip ties cut off, suggesting a lack of care during handling. Overall, Cobra Van Lines provided a poor service, with significant delays, unexpected charges, lack of communication, and mishandling of my belongings. I would not recommend this company based on my experience. They acknowledged the fraudulent charge for the shuttle service and agreed to refund it. However, due to the overall terrible service, I requested a full refund. Miranda in customer service promised to check with the owners, but I haven't heard back since 11/29, despite sending multiple follow-up emails to their main address. To make matters worse, I received items that aren't mine, including a 60-inch TCL TV registered to a Taylorbking97@gmail.com. This is a complete nightmare. Terrible company with awful customer service—DO NOT waste your time or money! – THEY HAVE NOT RETURNED ANY CORRESPONDENCE FROM ME

Moving across the country is no small task, but Cobra Van Lines LLC made it feel effortless. ****** kept me updated throughout the journey, and everything arrived on sche ... Read More Moving across the country is no small task, but Cobra Van Lines LLC made it feel effortless. ****** kept me updated throughout the journey, and everything arrived on schedule and in perfect condition. I was especially impressed with how they handled my fragile items. Five stars isn’t enough!

What a pleasurable move. They were on time, efficient, personable and polite. They took gentle care in moving our possessions and were very accommodating in our requests. ... Read More What a pleasurable move. They were on time, efficient, personable and polite. They took gentle care in moving our possessions and were very accommodating in our requests. You could not ask for a better moving experience. Thank you gentleman. Thank you too for the golf tip.

This is the 3rd time we've used this company. Great job by the team that we had. Very courteous and professional and pleasant to work with. Job well done and will absolut ... Read More This is the 3rd time we've used this company. Great job by the team that we had. Very courteous and professional and pleasant to work with. Job well done and will absolutely use again.

Our movers faced many challenges. Snow covered roads. But yet they came through for us. Didn’t leave until we were satisfied! Our move cost less than quoted, and was ba ... Read More Our movers faced many challenges. Snow covered roads. But yet they came through for us. Didn’t leave until we were satisfied! Our move cost less than quoted, and was based on weight and mileage. I would use them again.

The men on the moving team were all very professional and careful with our items and our home. They took great care not to damage one of the more challenging pieces, and ... Read More The men on the moving team were all very professional and careful with our items and our home. They took great care not to damage one of the more challenging pieces, and the move went great. This is the second time using this company, and I’ve had great experiences both times. The office staff have been great to deal with as well. Thank you!

These two guys were awesome. Excellent communication from the moving team. They were on time and had an excellent can do attitude. My move was not easy. Heavy furniture f ... Read More These two guys were awesome. Excellent communication from the moving team. They were on time and had an excellent can do attitude. My move was not easy. Heavy furniture from our second floor down 13 steps. It was worth every penny. No damage to anything whatsoever. Great young men.

The two gentlemen did an AMAZING job moving all of our furniture! No scuffs on walls, furniture and door ways were wrapped well; they also had quite a few very difficult ... Read More The two gentlemen did an AMAZING job moving all of our furniture! No scuffs on walls, furniture and door ways were wrapped well; they also had quite a few very difficult pieces to move through tight spaces and managed with ease. Very satisfied, and they were also very friendly!

After a very stressful out of state move experience, Allegiance Moving and Storage LLC exceeded my expectations from arrival time to completed unloading. Professional, ef ... Read More After a very stressful out of state move experience, Allegiance Moving and Storage LLC exceeded my expectations from arrival time to completed unloading. Professional, efficient, pleasant and the hardest working team I've seen in a long time. I highly recommend your services and am most appreciative of them and their work ethics.

Great moving experience from him and his partner. They were not only punctual and worked fast, but also handled my items with care. I will not hesitate to book them again ... Read More Great moving experience from him and his partner. They were not only punctual and worked fast, but also handled my items with care. I will not hesitate to book them again if I need movers in the future. I really appreciated the help.